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Merz Pharma
What do you like best about the product?
Intuitive interface makes it so easy and enjoyable to work with the system. Any user can learn and start using the application fast. It saves you a lot of time since your staff adopt a new software faster. Additionally, it is the efficiency that we gained thanks to the unique and powerful tools for customer management with BPM engine. This engine made the work of our staff much easier and more efficient. It saves a lot of time and minimizes errors.
What do you dislike about the product?
While the product is great and certainly improved efficiency, our pharma vertical solution is not on the latest version of bpm’online platform as of today. We lack some functionality that we’d like to have from bpm’online’s latest updates, that I know my team would benefit from.
What problems is the product solving and how is that benefiting you?
Now the staff can deliver more results with fewer efforts. The system helped us to build better campaigns, organize customers’ data, provide our clients with the accurate and correct agreements on time, plan and analyze all our activities. Our sales reps who systematically work outside the office benefitted from the availability of the mobile app. It contains the same range of modules and features, and is synchronized with the system creating a homogenous single hub for our staff to work in.
Recommendations to others considering the product:
BPM + CRM engine is an easy yet very powerful tool for your business to use.
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Bpm'online for marketing processes
What do you like best about the product?
I’ve been using bpm’online for almost a year now and all I can say that I won’t be looking for another software soon, as I’m completely satisfied with the existing solution. With such a nice and clean interface it did not take long to learn how to use the software, it also provides great functionality, and the pricing is very good.
What do you dislike about the product?
I think every app can have its drawbacks. However, I can say that I am satisfied with those features that I use in bpm’online. Whenever I have to deal with the new ones, all I need is open a user guide.
What problems is the product solving and how is that benefiting you?
I’m using the marketing functionality of the product, but our sales team are also working in bpm’online. What I like most about the system is that we use it to generate, capture and manage all leads and then our sales reps use the same software to work with those leads further. This helps us to save lots of time and also provides better analytics. What’s valuable about this product is that both sales and marketing are now kind of speaking the same language.
Recommendations to others considering the product:
Although this solution is obviously one of the most user-friendly on the market, rich set of functionality still requires some homework to be done. Before starting to work with the app, take advantage of couple of training that they offer, and you won’t regret a minute spent on learning.
Amazing flexibility allows us to use CRM in non-traditional ways
What do you like best about the product?
Bpm’online stood out far and away from the other systems we were looking at. We really like the BPM capabilities and having everything on one platform. Our service department in particular really advocated internally for bpm’online because of its rich functionality.
We are very happy to be using bpm’online for case management and knowledge management capabilities in particular. Being able to serve client’s tax information and documents with the click of a couple buttons is a real advantage internally.
We are very happy to be using bpm’online for case management and knowledge management capabilities in particular. Being able to serve client’s tax information and documents with the click of a couple buttons is a real advantage internally.
What do you dislike about the product?
Even if something didn’t work properly, which can happen with any software, their customer service was quite helpful to assist us in resolving any issues.
What problems is the product solving and how is that benefiting you?
Our processes are not typical for traditional CRM, but bpm’online is a very flexible solution that we are able to use throughout the organization. It also met our industry regulations/standards so that was also a great benefit.
Recommendations to others considering the product:
With a great product and 24/7 support available bpm’online can be a good fit for businesses of different sizes and industries.
All business processes are automated within bpm’online CRM
What do you like best about the product?
We have had the full bpm’online CRM for marketing, sales and service for several years now and can’t imagine our business without it. Implementation was very fast and we started using the out-of-the-box processes right away. The best part of the implementation was sales module. Integration was seamless with our other systems. No coding experience or extensive training was needed
What do you dislike about the product?
To some extend it can be a bit complicated for non-techy users. At the same time, once our team started using it daily, they absolutely loved it.
What problems is the product solving and how is that benefiting you?
Having marketing, sales and service in a single platform has easily been one of the best benefits to date. Outlook integration works perfectly and really saves time for everyone. And from a support standpoint, they provide top-notch service 24/7. Within bpm’online we automate sales processes and pipeline management, email marketing, event management, billing clients’ hours.
Recommendations to others considering the product:
The complete CRM product has exceeded expectations and is so easy to use. Their sales team was very easy to deal with throughout purchase process. I’d definitely recommend this product! User interface of bpm’online is quite user-friendly and looks fresh.
Just one CRM solution for all customer journey from lead until service
What do you like best about the product?
Bpm’online is for us the most relevant and efficient solution. It provided us with the useful and simple to use set of tools that simplified our operations in service, marketing and sales. It’s important that you can have all three CRM products on a single platform, even if you implement them in different periods of time. We appreciated the fact that bpm’online constantly improves the product and each update is done easily even for deeply customized solutions.
Above all is that bpm’online wins a price competition compared to other vendors being also recognized by the market analytics and experts.
Above all is that bpm’online wins a price competition compared to other vendors being also recognized by the market analytics and experts.
What do you dislike about the product?
Generally, all the minor technical issues are solved swiftly by the support service, so there is nothing to complain about. I'd like email templates to be more optimized for various devices and email clients. And as far as I know the team is working on it.
What problems is the product solving and how is that benefiting you?
With the help of the bpm’online system, we have streamlined our internal processes such as exchange of data, document flows, corporate communication, etc. We analyzed and synchronized marketing processes, which helped to cut off inefficient campaigns and invest budget on a truly lead gen resources.
Now any sales rep have access to the information about accounts and contacts, sales qualified leads, orders and opportunities, invoices and contract status updates, etc. It resulted in the increased efficiency and productivity of our sales reps.
Sophisticated sales forecasting tool of the bpm’online enabled us to intelligently plan and forecast our sales activities. We also benefited from the service solution, getting the full control on contact center workload and improving our case management process.
Now any sales rep have access to the information about accounts and contacts, sales qualified leads, orders and opportunities, invoices and contract status updates, etc. It resulted in the increased efficiency and productivity of our sales reps.
Sophisticated sales forecasting tool of the bpm’online enabled us to intelligently plan and forecast our sales activities. We also benefited from the service solution, getting the full control on contact center workload and improving our case management process.
Recommendations to others considering the product:
Don’t hesitate to work tightly with customer success management. It is a dedicated and savvy team who listens to your business needs and objectives and ensures a successful use of this solution.
Сonsulting company Berner&Stafford
What do you like best about the product?
Having tried many CRM systems before we love how easy and intuitive this app is. It's really easy to setup and administer. Business process management capabilities work perfectly well for our process-driven organization.
What do you dislike about the product?
Even it miss a few features I require I still like it and recommend this tool for others.
What problems is the product solving and how is that benefiting you?
The day to day activities of all the salesforce team are managed within bpm’online. The system simplifies data entry, information sharing across the entire organization.
Recommendations to others considering the product:
We would highly recommend bpm’online to any business that has a sales process in place.
Efficient CRM tool to optimize and automate key processes
What do you like best about the product?
I like to work with the bpm’online system. It connected all the dots between our marketing, sales and service departments creating one single environment. Now we have a complete view of all business activities.
The system is powered by bpm engine which enabled us to optimize and automate key processes within the company.
The system is powered by bpm engine which enabled us to optimize and automate key processes within the company.
What do you dislike about the product?
Like any time you start something new, there is a learning curve. Thus, read user guides and watch videos on the website, dig into the functionality of the product.
What problems is the product solving and how is that benefiting you?
Thanks to bpm’online we solved a whole range of business problems - we aligned our marketing, sales and service departments. The system mapped and automated our processes so that we were able to close all the gaps and increase our productivity. Additionally, bpm engine ensured that we were able to flexibly change our processes when needed. Constant improvements led to more efficient and smooth operations and satisfied customers.
Recommendations to others considering the product:
Deploying bpm’online can tremendously improve your business operations and increase your staff productivity.
The best CRM I've used in years
What do you like best about the product?
After long research bpm’online works for me from the beginning even with default configuration. Overall it's the best CRM I've used in years.
What do you dislike about the product?
I have no complaints. It stacks up well against other comparable CRM systems.
What problems is the product solving and how is that benefiting you?
Try it - you would not be disappointed! You would get a very flexible tool for organizing sales activities and customer relations.
CRM that brings marketing on new level
What do you like best about the product?
Thanks to bpm'online, we got all our marketing and lead management tools on one platform. Now we can run various campaigns, send personalized mass mail and gather lead data from multiple channels without the necessity to use different systems and apps. It saves time and increases productivity, as our marketing staff does not need to manually exchange lead data with the sales department, the bpm'online system does it for them automatically.
What do you dislike about the product?
Like any time you start something new, there is a learning curve. This can lead to some decision paralysis for where to start. You will have to develop your own priorities and find a way to deal with it. Bpm'online offers a lot of educational material on its academy platform; just do not forget to explore it first.
What problems is the product solving and how is that benefiting you?
We now house all of our marketing and lead management processes on one platform. It's great to track everything you are doing in one place instead of pulling reports from different apps.
Processes are the key!
What do you like best about the product?
Bpm'online is a very powerful CRM platform with easy and intuitive interface. What makes it stand out from the crowd is the engine of business processes underneath that helps to streamline and automate daily routine. Out-of-the-box process plus easy to use process designer gives you almost unlimited capabilities for process automation.
What do you dislike about the product?
My experience with bpm'online is very positive in general. The only minor areas of improvement for me would be data integration and import ( make it easier to migrate from a previous solution) and more advanced analytic and reporting capabilities.
What problems is the product solving and how is that benefiting you?
If you want to eliminate human factor and ensure your sales team works according to the highest standard BPM part would help you be successful. Also, it is crucial when we talk about new employee ramp up and overall user adoption.
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