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Wonderful support and a highly configurable system
What do you like best about the product?
The great customer support is the highlight of Creatio for me. The fast response times, coupled with a knowledgeable support team, ensures that any questions or issues are resolved promptly and efficiently.
Creatio is a critical part of our day to day business operations. It is used heavily by our team and it is vital that it is always availble and working as intended. The reliability of Creatio is so pivital and they excel at this.
Creatio is a critical part of our day to day business operations. It is used heavily by our team and it is vital that it is always availble and working as intended. The reliability of Creatio is so pivital and they excel at this.
What do you dislike about the product?
The upgrades that Creatio make have a mixed benefit. While it means there are lots of new features and functionality, things we put in place a long time ago are possibly no longer the best implementation. This results in either using an outdated implentation or spending the time to update what we have in place. Just about everything flows well between versions in terms of interoperability though.
What problems is the product solving and how is that benefiting you?
Management of support tickets. Integration with thrid party APIs to help streamline our processes. It acts as our customer database and is a key part of our record keeping system. Our support and service teams deal with a large flow of emails and everything moves through Creatio. It would be impossible to control everything without it.
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Flexibility for unique business needs
What do you like best about the product?
Creatio allows you to customize from top to bottom using low-code tools. Changes can be made with little to no programming knowledge saving both time and money. Creatio also has some great partners for more complex implementations and their support/customer success teams are top-notch.
What do you dislike about the product?
Many online reference materials are either outdated or difficult to understand for those with limited programming experience. It would be helpful to revisit these documents and include sample videos.
What problems is the product solving and how is that benefiting you?
Creatio supports our Sales Team through their sales cycle. Many of the processes which were previously manual operations have now been automated, giving back time to focus on driving additional sales.
creatio low code is very useful
What do you like best about the product?
You can easily provide the module you want due to its user-friendliness and low code logic.
What do you dislike about the product?
test and go live environment is very difficult. You can't do without your developer team
What problems is the product solving and how is that benefiting you?
It solves my problems in crm and support systems and benefits me.
Creatio Details
What do you like best about the product?
The multi-package structure is nice, you can do most things waiting in crm, you can go through it with code, it's nice
What do you dislike about the product?
I don't like business processes, a bit confused people may have trouble understanding, sometimes their bugs are very different, they work on support for money.
What problems is the product solving and how is that benefiting you?
we had to keep the multi-currency structure separate for a client recently, thanks to the low-code platform we did exactly what our client wanted and that's great
Creatio did not help me
What do you like best about the product?
I liked that color coding the stages was possible but only with the help of an outside consultant. This was not something I could spend time learning how to do.
What do you dislike about the product?
entering in contact information was not simple or quick. There was a lag in time for the system to process it and the forms and fields were not straightforward.
What problems is the product solving and how is that benefiting you?
It could act as a database for information but the amount of manual input required felt like I could have just used excel to capture the information. It could sort information and leads ok.
Increased Sales effectiveness
What do you like best about the product?
Creatio is a highly scalable and customizable solution. We constantly incorporate new ideas turning them into efficient workflows.
What do you dislike about the product?
Creatio Platform fully meets our business needs
What problems is the product solving and how is that benefiting you?
We were looking to better organize our sales team operations, and Creatio has proved to be a great solution to address this issue. With Creatio, we have our customer data consolidated in one place and can access it quickly from any device. Our reps easily schedule visits and manage tasks. The system helps us track team performance and turn data into actionable insights boosting results.
Complete solution for CRM and process automation
What do you like best about the product?
For us the main advantages of Creatio are that the system is flexible and easily customizable. We were looking for replacements for several legacy systems running in parallel (maintaining customer details, invoicing and for CRM and sales matters). We were able to easily adapt Creatio to our requirements and received competent support from the manufacturer and the project partner involved, for example on the subject of interfaces and integrations. Creatio proved to be a powerful system that not only serves as CRM software, but also enables us to structure, control and evaluate processes.
What do you dislike about the product?
There was no Sharepoint integration out of the box. Outlook integration is there, but could be improved. A translation of the user interface into German is available, but incomplete, so that additional work had to be done here.
What problems is the product solving and how is that benefiting you?
We were able to avoid the effort of operating multiple parallel systems (multiple maintenance of data, synchronization of the data, maintenance of the softwares). At the same time, we achieve a better overview and understanding of customer needs.
Recommendations to others considering the product:
Avoid thinking of Creatio as just CRM software. The software has considerably more potential, which should be considered when planning a project.
A global platform that really deserves to be known!
What do you like best about the product?
Creatio's low-code/no-code capabilities make it possible to gain autonomy and efficiency, projects that used to take months are now completed in weeks or even days.
The marketing tools are impressive, as well as the way Creatio offers a global approach, from initial lead generation to customer support and the entire sales process.
The marketing tools are impressive, as well as the way Creatio offers a global approach, from initial lead generation to customer support and the entire sales process.
What do you dislike about the product?
As a low-code platform, Creatio offers great freedom to users. Low-code means great opportunities and acceleration for creating new features and applications, but it doesn't mean that you can create anything in a snap, and this can be a bit frustrating.
What problems is the product solving and how is that benefiting you?
Creatio has become a core component of our business. In my particular case, I manage almost all of our direct marketing activities via the Creatio platform. The ease of use as well as the overall capabilities are really appreciated.
Automating project management workflows with Creatio
What do you like best about the product?
Creatio is very flexible and therefore easily accommodates to varying needs of various companies and departments. In addition, the system provides robust reporting and productivity tools.
What do you dislike about the product?
In terms of the system capabilities I use daily, Creatio works perfectly well. Of course, sometimes , like with any software, we experience issues. But they get resolved pretty quickly.
What problems is the product solving and how is that benefiting you?
We adopted Creatio to manage customer-centric operations and automate project management workflows. The system provides a unified customer view that helps maintain cross-departmental alignment. Automated project workflows help us manage costs, set deadlines, break projects into tasks, assign them to owners, and track their productivity. With Creatio, we optimized operational activities and ensured visibility for project stakeholders.
Recommendations to others considering the product:
Dedicate enough time to learn the product well
Streamlining lead-to-cash conversion
What do you like best about the product?
I like Creatio's analytics and reporting capabilities. The data is visualized at the touch of a button, providing instant insights into company operations.
What do you dislike about the product?
I like everything about Creatio. Both product and service are top-notch.
What problems is the product solving and how is that benefiting you?
Our company provides medication delivery services, so we need to process customer orders efficiently and ensure a quick delivery. Thanks to Creatio, our agents get immediately notified about each new order coming from the website or via mobile app and make the delivery arrangements. Creatio helps us collect information about customer interests and preferences and boost engagement through personalized marketing campaigns.
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