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Amazing support team and product
What do you like best about the product?
Tech support team is amazing, they follow-up and give resolutions, they go an extra mile to make it easy for us, tools is also very good, overall i am a happy user. Its super easy to implement, their support members are available 24/7, its already very well integrated, and too easy to do it myself.
What do you dislike about the product?
so far nothing, i realy need to think and put something here, may be an example could have been better to help me- link evidence which is failing in monitoring environment, that could have been better.
What problems is the product solving and how is that benefiting you?
Achieving faster compliance means that nearly 50-60% of the work is reduced, and it's altogether 3-4 months of hard and trying work that's completed. Drata allows collaboration and automation to make things easy for everyone.
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Rachel was super helpful and checking with me several times to make sure that my issues were solved.
What do you like best about the product?
User friendly and good support when needed.
What do you dislike about the product?
It might take some time before you chat to an agent but that is rarely.
What problems is the product solving and how is that benefiting you?
Remaining compliant for SOC 2
Drata provided the structure to achieve SOC 2 compliance
What do you like best about the product?
Great support from the Customer Success Manager and team
Strong framework to corral the prep for SOC 2 (and other standards)
Well configured to manage over the long haul - for annual audits and regular re-approvals of controls and policies
Strong framework to corral the prep for SOC 2 (and other standards)
Well configured to manage over the long haul - for annual audits and regular re-approvals of controls and policies
What do you dislike about the product?
A little too complex in a few areas
Hard to save view in some key areas as it always returns to the default view
Hard to save view in some key areas as it always returns to the default view
What problems is the product solving and how is that benefiting you?
Provides structure to organize for security compliance (SOC 2)
Drata is Great with Fantastic Support!
What do you like best about the product?
When it comes to Drata there are two things that have left a lasting impression: continual product improvement and a remarkable level of support.
I've seen Drata push out new features and improvements quarter after quarter, and I am blown away by their growth even after only a year of use. Their "Trust Center" as a resource as well as Docusign and Salesforce integrations help automate and streamline our internal processes.
Above that our CSM, Benjamin Chau, is phenominal. His professionlism, his can-do attitude, and availability makes him stand out against other CS personnel I've worked with in the past. There was more than one occasion Benjamin dropped what he was doing and joined one of our calls without hesitation to ensure our success, making us feel truly valued both as a customer and a partner.
I've seen Drata push out new features and improvements quarter after quarter, and I am blown away by their growth even after only a year of use. Their "Trust Center" as a resource as well as Docusign and Salesforce integrations help automate and streamline our internal processes.
Above that our CSM, Benjamin Chau, is phenominal. His professionlism, his can-do attitude, and availability makes him stand out against other CS personnel I've worked with in the past. There was more than one occasion Benjamin dropped what he was doing and joined one of our calls without hesitation to ensure our success, making us feel truly valued both as a customer and a partner.
What do you dislike about the product?
A small gripe I have is there were some technical nuances that were not clearly mentioned within the help articles when attempting to self-service the SFDC and Docusign connection. This created small hiccups in the integration process, but Benjamin was a strategic partner helping iron our the nuances.
What problems is the product solving and how is that benefiting you?
Speeding up prospective sales cycle by bypassing NDA requirements
very professional, awesome and knowledgeable team
What do you like best about the product?
the automation, similar to monitoring and alerting tool for the controls and tests
What do you dislike about the product?
sometimes yo usee a strange behavior of the application
What problems is the product solving and how is that benefiting you?
walking towards compliance
It was great and my problem was resolved
What do you like best about the product?
It helps to have our compliance data in one place
What do you dislike about the product?
Some times is hard to navigate and to give permission to others
What problems is the product solving and how is that benefiting you?
We have all the list of PCI compliance in one place and is make our life easier to do inspections
Hard Process made easy
What do you like best about the product?
For most companies compliance is a checkbox they need to get done for legal reasons or to enhance their standing in the market to be SOC2 certified. Without Drata to guide me thru the processs, I would just say our company is "not SOC2, sorry".
What do you dislike about the product?
Nothing comes to mind thus far. I think they have done a great job in making the UX and process easy.
What problems is the product solving and how is that benefiting you?
Allowing us to get thru the process of being certified without having any knowledge of how to do it.
Drata
What do you like best about the product?
Support is great and always responsive. The AI responses are good I can contact a person quickly if needed.
What do you dislike about the product?
Navigation and control approval is sometimes confusing.
What problems is the product solving and how is that benefiting you?
Ongoing ISMS managment and multiple frameworks alignment.
The only way to manage audits. Period.
What do you like best about the product?
Ease of use and time saving efficiencies to meet our compliance objectives. Has changed how audits are conducted considerably so
What do you dislike about the product?
Hopefully they'll support automated onboarding of devices through integrations like MDM soon.
What problems is the product solving and how is that benefiting you?
Managing audits, ensuring device compliance, asset tracking, and access reviews.
Great product and outstanding support
What do you like best about the product?
Ongoing support is great. Mike Mechling has been particularly helpful, tracking our progress and offering support and suggestions for the effective use of Drata.
What do you dislike about the product?
Risk assessment is cumbersome if not using their add-on module (additional cost).
What problems is the product solving and how is that benefiting you?
Overall, it's like having a consulting team to work on compliance. Drata's connections to AWS and other services relieve the burden of manually mapping controls to requirements.
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