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Ada is a simple, easy, and user friendly way to reach your customers on their time
What do you like best about the product?
We used Ada as the first support source for our Frenzy marketplace. Our chatbot provided a quick, effective way to provide customers with answer to many of their questions, and could easily hand off to our customer support email when needed.
What do you dislike about the product?
The major struggle we had with ada is the lack of export options for conversation. Without this we found it difficult to compare data from other support sources or tooling.
What problems is the product solving and how is that benefiting you?
Many of the questions for our Frenzy marketplace were easy to answer, but came up frequently. With only a few dedicated customer support staff it was tough to keep up with the volume, Ada chatbot allowed us to reach all of our customers when they needed us, not just when we were available.
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The best crew/company to work with!
What do you like best about the product?
As an internal Product Owner, I feel confident speaking in front of my stakeholders knowing ADA is behind me because they always deliver. They grant wishes and always such a positive to work with. Working as an Agile team, I know the challenges with delivering on a promise - but someone ADA makes it looks so easy.
What do you dislike about the product?
ADA has more potential for growth, their journey is just beginning. Keep innovating and you'll remain awesome. And with this much awesome - it's hard to dislike!
What problems is the product solving and how is that benefiting you?
Allow customer to receive support quicker for less complex inquiries and issues. 1.2 million conversation automated in the last year.
A chatbot that gets smarter and smarter
What do you like best about the product?
Setting up Ada was surprisingly easy, and I love that the team is continually working to improve the product. You can be sure that your opinions and feature requests will be heard. They're incredibly responsive and great to work with.
What do you dislike about the product?
A few of the things I disliked in the beginning have already been fixed!
What problems is the product solving and how is that benefiting you?
Ada is great for deflecting simple customer questions and I love how easy it is to customize.
Recommendations to others considering the product:
Make sure you fully understand what is included with the contract, including numbers of chats compared with what your agents are currently doing, and have a clear vision in mind of what you want the chatbot to do.
Ada Support provides the best chatbot for your customer response 24/7.
What do you like best about the product?
Its very easy to use, chatbots provides the best automated support responses when you are not around to respond including late night hours for common customer problems, affordable, offers free demo to new users before purchase for testing and learning purposes. Its always online allowing your support channel to be available for your customers always. Great customer support they respond to users questions almost instant.
What do you dislike about the product?
Nothing. Everything works great, the features are amazing and the automation is simple and effective.
What problems is the product solving and how is that benefiting you?
Automating customer support department, retaining customers through 24/7 availability.
Recommendations to others considering the product:
Its the best way to keep automate customer response when you are not allowed including at night when you are not at work. Its easy to use and affordable to acquire. Its simply worth having.
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