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Ada

Ada | 1

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External reviews

154 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Retail

Working with Ada has been great!

  • March 28, 2023
  • Review verified by G2

What do you like best about the product?
Their team is helpful when collaborating and trying to develop creative solutions. As the primary builder at Smith, I find it easy to work with the program and use new features.
What do you dislike about the product?
Not a whole lot. They work on updating any issues pretty quickly and are always receptive to feedback I share in our calls. I appreciate all the features, and any that aren't so useful to us are easy enough to turn off.
What problems is the product solving and how is that benefiting you?
Site navigation, self-service, inquiry tracking, and knowledge based responses that would typically need to come from our team can be handled in an expedited fashion 24/7.

    Lara M.

The best!

  • March 28, 2023
  • Review verified by G2

What do you like best about the product?
Ada is extremely user-friendly and their team is always helpful. They're also really great about innovating on their core product and listening to client feedback to produce new features.
What do you dislike about the product?
There isn't much I dislike - I look forward to more integrations and more features.
What problems is the product solving and how is that benefiting you?
Ada helps us solve common customer issues quickly and at high volume, deflecting easy solves from landing on our support team's lap. We've been able to engage with more customers.

    Max v.

Great tool for codeless chat implementation

  • March 28, 2023
  • Review provided by G2

What do you like best about the product?
Gives you a lot of flexibility as answers can be built and changed fast
you can automate customer interactions easily and improve based on the data you get back
team is super helpful
the NLP works great
What do you dislike about the product?
the building experience can be improved - some of the UX is not very intuitive
we need more components in Ada to be able to build different experiences, like a searchable list block for example
more customization options would be great. would help to bring the Ada chat look and feel closer to the look and feel of the page that you're integrating Ada into
What problems is the product solving and how is that benefiting you?
Users can self-serve and find the answers about our products. Furthermore they can do actions thourgh the chatbot, which are integrated with our backend systems.

    Michael L.

Great if you use Zendesk or Salesforce, otherwise look elsewhere

  • February 08, 2023
  • Review provided by G2

What do you like best about the product?
Ada's onboarding team and customer success team are great. They will help you build your dream environment to the best of their ability.
What do you dislike about the product?
After building out our instance we found out that Ada does not support all of the feature sets that it advertised just because we do not not use Salesforce or Zendesk. Even our implementation team was surprised by this. Something as simple as passing over an image in chat is not supported because we use Kustomer.
What problems is the product solving and how is that benefiting you?
We were trying to reduce agent touch points and reduced handle time, but due to Ada not supporting images, the created the opposite effect.

    Health, Wellness and Fitness

We are absolutely head over heels for ADA (the tool and support that comes with it)

  • May 31, 2022
  • Review verified by G2

What do you like best about the product?
Fairly easy UI when it comes to creating answers, training answers, report finding, etc. We also love our success manager who has our best in mind and it is very obvious that he spends his time reviewing our product, our workflows, upcoming releases, etc. to help us best prepare ADA for member volume.
What do you dislike about the product?
Some downside are the lack of customization of reports on our end. There are plenty of pre-generated reports within ADA but our asks are quite specific and so the lack of customization there leads us to try to piece together a manual report vs. an automatically generated one.
What problems is the product solving and how is that benefiting you?
Our day-to-day volume is quite high and ADA is catching all the simpler, one-touch interactions (up to 69% of them are contained). That allows our agents to focus on the tougher cases that require escalation and a deeper investigation.

    Gilbert P.

Review

  • May 23, 2022
  • Review verified by G2

What do you like best about the product?
It is customizable and it is user-friendly.
What do you dislike about the product?
You cannot attach a document in Chatbot. And carousel option is limited.
What problems is the product solving and how is that benefiting you?
Self Service support deflecting ticket inflow

    Consumer Goods

Simply incredible!

  • May 19, 2022
  • Review provided by G2

What do you like best about the product?
Easy to use and so much opportunity to learn!
What do you dislike about the product?
Nothing! Incredibly user friendly and easy to use without needing much technical knowledge
What problems is the product solving and how is that benefiting you?
Customer self-service!

    Financial Services

Great product

  • April 08, 2022
  • Review verified by G2

What do you like best about the product?
The ADA software is easy to use and they have a great team supporting you when you are first starting out
What do you dislike about the product?
If they included video tutorials on how to create certain flows it would help a lot!
What problems is the product solving and how is that benefiting you?
It is containing a lot of our live chat volume!
Recommendations to others considering the product:
Great service, allows you to make full use of your employees with the added support of the bot

    Afdal Samad .

Easy drag and drop Chat bot setup

  • February 21, 2022
  • Review verified by G2

What do you like best about the product?
Non-technical bot setup, you can just use the existing function with just drag and drop to set up basic chatbot conversation.
What do you dislike about the product?
Hard to point out any feature that I don't particularly appreciate since the platform provided is easy to use. Even a non-technical person can quickly learn and manage the bot.
What problems is the product solving and how is that benefiting you?
We deliver automation process with ADA, and it helps in reducing the manual work for our agent.

    Hospital & Health Care

Helpful platform

  • February 18, 2022
  • Review provided by G2

What do you like best about the product?
Ada helps contain a large quantity of our customer support teams tickets.
What do you dislike about the product?
I cannot think of anything that I dislike
What problems is the product solving and how is that benefiting you?
Our team is saving time on questions that the bot can easily address

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