What do you like best about the product?

Torq has quickly become one of my favorite tools for security automation. Its no-code approach, combined with a highly intuitive visual interface, makes it incredibly easy to build, test, and deploy automation workflows—without writing a single line of code.

What I appreciate most is how much time and effort it has saved my team. Tasks that used to take hours or required custom scripts are now fully automated, allowing us to focus on higher-level analysis and response. The drag-and-drop workflow builder is powerful yet user-friendly, and the wide range of built-in integrations with SIEMs, EDRs, ticketing platforms, and custom APIs makes it highly adaptable to any environment.

What do you dislike about the product?

While Torq is an incredibly powerful platform, there are a few areas where I think it could get even better. For example, the debugging experience for complex workflows can sometimes be a bit challenging — especially when you're dealing with nested logic or multiple branching paths. A more advanced visual debugger or simulation environment would be a great addition.

What problems is the product solving and how is that benefiting you?

Torq is helping us solve one of the biggest challenges in modern SecOps: manual, repetitive tasks that eat up analyst time and delay response efforts. Before implementing Torq, many of our alert triage and response processes required human intervention, scripting, or jumping between tools. Now, those workflows are fully automated — from alert enrichment and correlation to ticket creation and notification routing.