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Torq HyperSOC™

Torq | 1

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External reviews

101 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Chen H.

Getting service for Torq system

  • August 22, 2023
  • Review provided by G2

What do you like best about the product?
Availability of team.

Torq performing tasks and automation.

third-party tool that gives us the option to not be exposed for
What do you dislike about the product?
Sometimes working with Torq as a third party does not perform us the option to sync with our system.
What problems is the product solving and how is that benefiting you?
Supply the ability for third-party vendors to get our alerts and perform actions without giving them access to our env.


    Justin M.

Near limitless integration possibilities - Quick automation workflow spin up

  • August 15, 2023
  • Review verified by G2

What do you like best about the product?
First and foremost, the Torq team has outstanding customer service. Not only from the quality of the support interaction they provide, but the responsiveness is amazing as well. Combine outstanding customer service with an agile automation workflow creation process and you have a winning combination. Our team was able to quickly integrate the Torq platform into our environment and start creating numerous automation workflows in minimal time, reducing many tasks that were previously laborious and time intensive to completely automated, freeing up time for the team to focus on other items.

If your organization is looking for a straightforward automation platform that is capable of integrating with virtually anything in your environment, and you value outstanding customer service who cares about your success, then Torq is the obvious choice.
What do you dislike about the product?
I wouldn't call it a "dislike" necessarily, but there is a learning curve to understand the required operators when building out an automation workflow. The process doesn't use a strict coding language, but it does require you to understand the various elements (language) required to build out the automation steps.
What problems is the product solving and how is that benefiting you?
Torq has enabled our organization to automate numerous processes that were once manual and time-intensive processes. Specifically, Torq has been integrated into our email security stack and is providing automated phishing remediation. Through the ease of workflow construction, we were able to build out a robust and fully automated phishing remediation process that just simply works. Torq has also integrated with ServiceNow to provide automated ticket generation and tracking. All of these automation tasks add up and allow our team to focus on more important tasks by removing time-intensive and repetitive tasks.


    Computer Software

Hyperautomation that works

  • August 15, 2023
  • Review verified by G2

What do you like best about the product?
helping out team to use our time for more advanced security activities by lowering the effort that is required to do manual woks
What do you dislike about the product?
That I can't use it at home, just kidding
What problems is the product solving and how is that benefiting you?
automating manul processes and working 365 dayd and around the clock in all timezones, creating complex flows in a simple way and interacting with users and external resources


    Gal N.

Build your workflows within minutes

  • May 20, 2023
  • Review provided by G2

What do you like best about the product?
The product experience is amazing. Super easy to build a new workflow, debug issues and publish new versions.
What do you dislike about the product?
Execution history log performance for webhooks.
What problems is the product solving and how is that benefiting you?
Build all remediation workflows for Reco SaaS Data Security alerts.

Instead of building workflow automation internally, Reco connects to many SaaS tools and focuses on context-based detection. At the same time, Torq makes remediation automation easy and customizable.


    Diego M.

Effective Cloud Operations Automation Package.

  • May 19, 2023
  • Review provided by G2

What do you like best about the product?
-Easy to Automate multiple project Cloud processes.

-Manual operation reduction tool.

-Powerful Cloud data analytics creation system.

-Functional Integration features.

-Big data manipulation is easy.
What do you dislike about the product?
Easy tools to get used and the training does not require much time and no issues on the functions and technical is amazing.
What problems is the product solving and how is that benefiting you?
-Effective Cloud operations Automation solution.

-Scheduling is perfect and time management is nice.

-Real time analytics creation tool.

-Manual operations minimization system.


    Alon M.

Torq review

  • May 16, 2023
  • Review provided by G2

What do you like best about the product?
Torq is a great automation tool that makes security proccesses and workflows easy to implement in a very secured way.
What do you dislike about the product?
We would like to see management for different projects and teams.
What problems is the product solving and how is that benefiting you?
Automating difficult processes and doing everything from one place.


    Insurance

Saves Money, Easy to use, Improves security

  • May 13, 2023
  • Review verified by G2

What do you like best about the product?
Torq integrates with everything. It has tens, or possibly hundreds, of integrations.
The low-code environment is easy to use for mid-level security engineers, and it allows senior security engineers to employ code, making the tool both easy to use for most, and powerful for power-users.
It has been reliable for the year+ I've used it.
It has a high return on investment. The product amplifies the work of our team and allows us to do much more per security engineer than we could otherwise. It's a good product to have.
What do you dislike about the product?
The pricing model is undesirable, though understandable. It's a hard product to price fairly.
More granular security controls over who can do what would improve the product.
The admin interface needs improvement.
What problems is the product solving and how is that benefiting you?
Torq automates security-related work so we can get much more done with the same number of people. Examples include
- Automatically blocking attacks at the WAF, with no human involvment;
- Monitoring Okta, GitHub, Jenkins, etc for administrative changes, and alerting Security when they happen;
- Enriching endpoint incident alerts with more meaningful data than the native application provides;
- Getting end-users to complete security and infoSec tasks.


    Computer & Network Security

Great customer support & works with many different API's

  • May 09, 2023
  • Review verified by G2

What do you like best about the product?
Ease of automating procedures for phishing playbooks to help remediate affected accounts
What do you dislike about the product?
Fewer steps to create playbooks would be helpful; the number of steps can be tedious.
What problems is the product solving and how is that benefiting you?
Automating the triage process of when users in the company click on phishing links saves plenty of time. It does help me be more productive as well.


    Paul N.

The best Security Automation Product I ever worked with !

  • May 09, 2023
  • Review provided by G2

What do you like best about the product?
Super easy to operate. I was building so little on our legacy SOAR. With TORQ, I am doing now more than 100 use cases in production ! It`s incredible ...

More than welcome to chat about my experience with their AMAZING TEAM . That`s a BIG DIFFERENTIATION from anyone on the market rigth now.
What do you dislike about the product?
I have no yet found something I dislike.
What problems is the product solving and how is that benefiting you?
I am fully automating my IAM processes, going to as little as 2 analysts for managing more than 25k users. Made my life SUPER EASY.

Also my TI enhancements are SUPER EASY NOW.

Third is my Cloud Security posture. I can actually take action on WIZ results.
AMAZING.


    Security and Investigations

NextGen Automation Tool

  • May 09, 2023
  • Review provided by G2

What do you like best about the product?
The simplicity of the product and the ablility to connect to many resources and integrations
Saves time and eliminates the need for writing scripts
What do you dislike about the product?
Only automation without Case Management options
What problems is the product solving and how is that benefiting you?
Saves time and the need of writing integrations