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Jamf is the best
What do you like best about the product?
One of the best parts of using Jamf is that it's simple to use. I've used many programs in the past that are supposed to simplify the end-user experience but have a steep learning curve. I dare to say that Jamf has been fun to learn and explore.
What do you dislike about the product?
My biggest issue is how Jamf handles saving changes. Sometimes it's not obvious that you're not saving changes the proper way.
What problems is the product solving and how is that benefiting you?
Going Paperless!!! It was extremely easy to set up web clips that allow us to point the phones to paperless forms with electronic signature. We are also able to do Zero-Touch deployments to our remote staff.
Recommendations to others considering the product:
Think about how you can utilize other applications with Jamf as well! Be creative.
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Great management tool for everything Apple
What do you like best about the product?
I like how you can remotely manage any aspect of my Mac environment. Things like controlling restriction policies, deferring software updates and pushing out packages. Jamf makes it so you can do anything you want from a management side to meet your business needs.
What do you dislike about the product?
I dislike the learning curve needed to master the mdm solution.
What problems is the product solving and how is that benefiting you?
I am trying to solve the management of my Mac environment.
Recommendations to others considering the product:
Make sure to take the training courses before beginning to implement in the environment
Reinventing how you look after your iOS/MacOS Estate
What do you like best about the product?
Replacing IT Support Time with Automated Processes, so that time can be spent developing the estate rather than firefighting issues. Allowing users that have non technical skills resolve technical problem with the use of Self Service. Zero Touch deployment negating the need for engineers to spend time preparing machines.
What do you dislike about the product?
The new pricing model may alienate clients during their renewal. There are some additional steps needed to really make Jamf shine in the Enterprise environment, such as allowing Cloud Distribution as a dedicated failover to File Distribution Points that are assigned to buildings.
Jamf Admin is a crucial tool in the management of Jamf Pro, and is incredibly unreliable and crashes under multiple scenarios/environments when syncing large amounts of data to repositories. (Found this with many of my clients, and with brand new machines/fresh built repositories/different OS's and all display intermittent results with syncing and the initial copy of data to fresh repositories (Media Biz's that have 400GB~ of Repo)).
Jamf Admin is a crucial tool in the management of Jamf Pro, and is incredibly unreliable and crashes under multiple scenarios/environments when syncing large amounts of data to repositories. (Found this with many of my clients, and with brand new machines/fresh built repositories/different OS's and all display intermittent results with syncing and the initial copy of data to fresh repositories (Media Biz's that have 400GB~ of Repo)).
What problems is the product solving and how is that benefiting you?
Putting in process in otherwise unmanaged environments
Providing a better build process and problem management with policies to compete against the windows environment
Working with businesses that have no onsite IT Support, utilising Self Service to replace the need for 1st line Support
Providing a better build process and problem management with policies to compete against the windows environment
Working with businesses that have no onsite IT Support, utilising Self Service to replace the need for 1st line Support
Recommendations to others considering the product:
Invest time in developing your estate, either with a onsite technician or using a outsourced engineer that can create the estate that looks after itself rather than just implementing the tool and not having dedicated hands to make the most of the features in Jamf Pro.
Management made easy
What do you like best about the product?
The ease of scoping certain policies to a set of Mac's
What do you dislike about the product?
That this answer has to be 40 characters or more ;).
Nothing else, really.
Nothing else, really.
What problems is the product solving and how is that benefiting you?
Having a Self Service catalog with apps and helpful workflows
Configuration Control for Mac
What do you like best about the product?
The ease that Jamf gives for Configuration Control for the Mac's in an enterprise environment.
What do you dislike about the product?
The learning curve coming from a Microsoft System Center Configuration Manager environment takes a lot of getting use-to, it is a very different experience.
What problems is the product solving and how is that benefiting you?
Security, Patch Management, Software Availability, Reporting.
Recommendations to others considering the product:
If your environment is mostly a Microsoft Enterprise environment, Jamf is a partner so this makes the decision a no-brainer!
Very easy to manage and Up time is great!
What do you like best about the product?
Once you have it set up with Smart Groups, policies, and Apps catalogs, it's straightforward to manage.
What do you dislike about the product?
Lack of detailed reports, we need more MAss Action Commands, so it makes it hard to perform some tasks at a Mass level.
What problems is the product solving and how is that benefiting you?
managing over 15k ipads at a time. Scoping out Apps by School level has been a problem solving experience. Saves a lot of time. Being the only Admin it has helped our dept.
Recommendations to others considering the product:
It is a good product - I just hope they maintain their high standards and get it going with more command options.
JAMF is a must have for Mac admins
What do you like best about the product?
Even only having to manage 300 OS X and 300 iOS devices, JAMF was a life saver. I utilize JAMF in a school district with 12 remote schools. I simply couldn't manage that many devices with as few man hours as our tech department has. Before implementing JAMF, I traveled to all of our schools 3-4 times a year. Since we rely on air taxis for transport, this was very costly. Now not only do I travel far less, I am working out of the opposite side of the country, fully remote. JAMF makes this possible.
What do you dislike about the product?
Overall I don't have many complaints, but it would be awesome for more JAMF remote features to be directly integrated into the web UI.
What problems is the product solving and how is that benefiting you?
Since travel between our schools is expensive and logistical challenging, being able to remotely administer our devices with ease is essential. Our satellite internet connections further challenge remote administration. The JAMF platform solves all of these challenges. Being able to set up local distributions points at each site allows us to work within the bandwidth limitations of our internet capabilities.
Recommendations to others considering the product:
JAMF is a must-have for medium to large scale Apple deployments. Working for a school, finding time that a teacher or student can relinquish their tech for me to install updates or patches is challenging. JAMF allows me to queue these updates to be installed behind the scene with few interruptions.
Jamf Continues to Be Best in Class!!!
What do you like best about the product?
Their support for new macOS' on Day 1 is fantastic and of huge importance to Mac Admins. With the evolution of the macOS security posture, having tools to effectively manage and navigate these changes that impact business is invaluable. Their webinars have very informative and help provide context into why Apple is making the changes they are - I was able to attend 3x this year: Master the Art of Zero-Touch Deployments, New Security Policies with macOS: What PPPC Means for You, and Managing Apple OS Upgrades. And of course, the Jamf Nation user community is an amazing resource where you can find tons of useful solutions to MDM challenges.
What do you dislike about the product?
Patch Management is still a feature that is lacking in this MDM solution. Often times, we will see newer versions of an Application in our environment before the version gets updates in Jamf Pro. This has happened a few times this year with our AntiVirus solution and Chrome. The version is usually updated in Jamf within a few days. Application usage metrics are also something that could be made simpler. I wish there was an easier way from a Reporting standpoint to be able to quickly view Adobe app usage across multiple devices, without needing to look at each individual computer.
What problems is the product solving and how is that benefiting you?
We continue to use Jamf Pro to manage the security our Apple fleet. This year, we are moving to get MDM around the growing number of iPads that have deployed. We have also been asked several questions this year regarding BYOD from our InfoSec team and getting MDM around end users' personal devices. This will be a sensitive project, as organizationally, we want to protect end user's privacy while placing technical controls around our Company's data on these devices.
Good functionality, some bugs
What do you like best about the product?
Advanced criteria for scoping such as buildings and other LDAP integration have been instrumental in automating workflows and eliminating manually-managed, static lists. There are a lot of very useful macOS policy payloads to accomplish basically any task. The community is great, and if you're running into issues you can usually find a solution, or at the very least someone also experiencing it to commiserate with.
What do you dislike about the product?
MDM functionality still leaves a lot to be desired, but that is, of course, at the mercy of Apple. A lot of product issues crop up, but most do eventually get fixed.
What problems is the product solving and how is that benefiting you?
Provisioning automation, unattended management. Empowering end users to solve their own problems and requests with Self Service.
Recommendations to others considering the product:
Familiarize yourself with free tools first and see if they are adequate for your environment. They will also help you develop the base skills necessary to really make full use of Jamf Pro
Review of Jamf Pro
What do you like best about the product?
The ability to manage machines locally and remotely. Ability to provide a self service model for our clients. An ability to gather info concerning differing groups of managed devices (e.g. computer lab management/iOS devices/primary user machines).
What do you dislike about the product?
The inability to select multiple devices or policies to then change in some way. An example would be selecting say fifteen policies, then disabling them all at once instead of having to open each individual policy to disable it. It would be so nice to be able to act on multiple functions at once.
What problems is the product solving and how is that benefiting you?
Self Service for software installation and updates, inventory management, ability to offer remote support.
Recommendations to others considering the product:
I have really enjoyed learning and using this product. I still have a lot to learn.
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