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BMC Helix Client Management
What do you like best about the product?
Easy to deploy, powerful to manage assets
What do you dislike about the product?
Nothing to mention other than it is not easy to make sure you have all previous assets being scanned
What problems is the product solving and how is that benefiting you?
IT asset management and software deplyment
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BMC Endpoint Review
What do you like best about the product?
It covers the need for inventory and change management services for clients.
What do you dislike about the product?
Cannot think of any dislikes. Offers both on prem and cloud. Although, would be nice to have network hardware compliance control from the console as well.
What problems is the product solving and how is that benefiting you?
My problem was deploying compliance scripts to users endpoints. With BMC it not only provided rapid deployment, but also gave me almost instant feedback on the dashboard.
Recommendations to others considering the product:
It's a solid win for those looking to manage a large swath of endpoints over different environments. The rapid deployment and control works great. 30 day review is worth the look, give it a shot
Tool with automated platform and minimal cost
What do you like best about the product?
Inventory Management and Device Management
What do you dislike about the product?
Nothing for now, may be come back later if don't like something
What problems is the product solving and how is that benefiting you?
Nothing
Its good user friendly
What do you like best about the product?
Progressive web application, support for incident, work order, and custom application.
What do you dislike about the product?
Still I did not find any negative things in this.
What problems is the product solving and how is that benefiting you?
Its remind me to manage time line to solve client issues within time line.
Recommendations to others considering the product:
It's good and user friendly in all interface include user admin or consultant and many more.
Used Bmc, was user friendly tool
What do you like best about the product?
was user friendly, easy to use ticketing system.
What do you dislike about the product?
not much experience related to support side about the tool
What problems is the product solving and how is that benefiting you?
I was user to raise ticket for issues related to issues related to tools, systems etc.
Recommendations to others considering the product:
NA
How BMC Helix is great
What do you like best about the product?
The most helpful thing is the software, it requires my attention but also my soul.
What do you dislike about the product?
It’s hard to say exactly what one thing I dislike about the software, but it would be easier to just not.
What problems is the product solving and how is that benefiting you?
I’ve solved many problems with it, and also benefits have been realized greatly.
Recommendations to others considering the product:
Yes make more money available to people like me!
Great itsm tool
What do you like best about the product?
Great ITSM tool with best ever UI and user friendly
What do you dislike about the product?
Nothing as so much, the filter options can be upgraded
What problems is the product solving and how is that benefiting you?
It’s great to use and easy to implement
BMC Helix Client Management optimizes the service management system.
What do you like best about the product?
Save time, and safe vulnerability endpoints
providing great support to finish customers while minimizing costs, ensuring compliance and reducing security risk.
providing great support to finish customers while minimizing costs, ensuring compliance and reducing security risk.
What do you dislike about the product?
Advanced features such as deployment of photos lack the detailed documentation
What problems is the product solving and how is that benefiting you?
It would be good if search results were exportable
Recommendations to others considering the product:
Management of financial assets is very useful in providing all the details we need to help our process of replacing PC.
BMC Client Management is a robust tool for managing your systems
What do you like best about the product?
I love how many different things you can do with this software, I'm sure we haven't even scratched the surface even after years of use.
What do you dislike about the product?
It took quite some time to get it to run stable
What problems is the product solving and how is that benefiting you?
We use it primarily for centralized Windows/software updates for our in house systems and field systems, as well as pushing out GPO style settings to our many non-domain joined machines.
Almost everything you need for IT Management
What do you like best about the product?
I like how it integrates with Remedyforce so when we field incidents/requests regarding hardware or software, it’s already there and updates automatically as assets change.
What do you dislike about the product?
I don’t like that we can’t install the Client Management agent on Chromebooks as our organization requests them frequently.
What problems is the product solving and how is that benefiting you?
We are finally using an all-in-one solution where we can manage devices in our networks and remote into them instead of physically having our staff travel.
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