Overall a good tool
What do you like best about the product?
Zendesk has customizable and scalable solutions that any business could take advantage of. It's growing AI support will be a game changer in the coming future.
What do you dislike about the product?
Integral plans/features are locked behind a pay walls. Better pricing options should be made available.
Zendesk UI needs to be updated for agent use.
Zendesk UI needs to be updated for agent use.
What problems is the product solving and how is that benefiting you?
Ai copilot, providing assistance to agents to increase resolution times while maintaining quality
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