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Horrible customer service
Drata is a buy and they forget about you.
I previously used Thoropass to accomplish the same objective and they are hands down much better. Do not waste your time or money with Drata.
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Comprehensive Assistance from Drata Team
What do you like best about the product?
Drata is a user-friendly system that allows us to easily remain compliant, even with our non-technical employees.
What do you dislike about the product?
Coming from Vanta, I was concerned I wouldn't be able to navigate the system, but Drata is quite intuitive.
What problems is the product solving and how is that benefiting you?
As a HIPAA compliant company, we need to remain SOC2 compliant, and Drata allows us to do so.
Streamlined Compliance Made Easy
What do you like best about the product?
Drata makes compliance tracking incredibly simple and efficient. The automated workflows and integrations with tools like Google Workspace, AWS, and Slack save a lot of manual effort. The dashboard is clean and easy to navigate, making it easy to stay on top of tasks and audits.
What do you dislike about the product?
Some of the integrations require a bit of fine-tuning during the initial setup, and occasional sync delays can happen. A mobile app would also be a great addition for on-the-go access.
What problems is the product solving and how is that benefiting you?
Drata helps streamline and automate our security compliance processes, reducing the need for manual tracking and documentation. It ensures that we're continuously meeting requirements for frameworks like SOC 2 by integrating with our existing tools and providing real-time monitoring. This saves time, minimizes human error, and keeps us audit-ready at all times.
Great product and best support
What do you like best about the product?
Drata has provided a great platform to begin our ISO-27001 journey. There are so many aspects of this certification and Drata has simplified it in many ways. We had so many questions regarding the policies, etc. and Drata has helped us enormously.
What do you dislike about the product?
The tool has some limitations- and one of the most annoying is the inability to store my list/filter settings in the controls, personnel, etc. We have so many people that for it to show only 20 items at a time is a waste of my time. Also, when I go to the controls, I sort by policy number, not alphabetical and I have to reset that *every* time I use the app.
What problems is the product solving and how is that benefiting you?
It's a one-stop for us to write the policies, have personnel acknowledge those, has security awareness training, and maps tasks/evidence to the policies via controls. This makes is so much easier to work through the requirements for ISO-27001. On top of it, it's very easy to see where we are missing something.
Drata makes compliance possible in the chaos of running a business...
What do you like best about the product?
As someone who used to do compliance manually, I love how Drata uses our vendors and systems to automate much of the data collection and organization of evidence. The support is always available for questions, and the dashboard and onboarding steps simplify implementation. They walk you through the steps with questions, and once you select your auditor, they know Drata as well and can help tie up any loose ends before starting an audit.
What do you dislike about the product?
There is no downside. They have integrations with all of our cloud, development and IDP systems.
What problems is the product solving and how is that benefiting you?
Drata collects the majotity of evidence needed for our SOC 2 and HIPAA and for the manual evidence, has reminders and places to store the manual evidence when it is collected.
had a quick question and was helped immediately with great service
What do you like best about the product?
Easy to use - great support - very helpful and knowledgeable
What do you dislike about the product?
I sometimes get too into the details and miss how easy it is to actually use and track my needs
What problems is the product solving and how is that benefiting you?
I need to maintain a SOC2 certification and Drata makes it easy
Clarity and support that has helped us grow
What do you like best about the product?
Take what you will from that fact that I've enjoyed learning about and implementing these data privacy and security frameworks, but I attribute a lot of that enjoyment to the value we've gotten from working with Drata. They've been an essential partner in our startup’s growth, streamlining our GRC and compliance efforts with clarity, transparency, and exceptional support. Their platform makes it easy to navigate complex requirements, the Compliance Accelerator program has been a major asset in helping us quickly align with industry standards, and the integration with SafeBase’s Trust Center has elevated how we can communicate our security posture—clean, modern, and confidence-inspiring for both prospective partners and customers. Their documentation is extensive and accessible, the onboarding and implementation process was quick and clear, and their support team has always been responsive and genuinely helpful.
What do you dislike about the product?
I don't think there's anything I actively dislike. The help guides could probably be structured more clearly with subheadings/highlights, some of the large tables could be better formatted for either dynamic resizing or pop-out windows, and the help docs overall could use a bit more branded visual flair or character, but that's pretty minor all things considered.
What problems is the product solving and how is that benefiting you?
Demonstrating our security posture, helping us meet modern GRC requirements quickly, and supporting our ability to grow our business and customer base.
Excellent platform for SOC 2 implementation for Startup
What do you like best about the product?
Excellent support for SOC implementation provides functionalities for integration with a fast way to understand and use interfaces.
What do you dislike about the product?
The Drata audit hub feedback: the user needs to enter each requisite answer and go back to the principal page to select another topic, answer, go back again, etc. You do not have a next button to continue answering. You do not have an export report for all issues you need to work on.
What problems is the product solving and how is that benefiting you?
SOC 2 Implementation and Control for a Startup Company.
Fantastic way to go through the overwhelming process of HIPAA and SOC II auditing
What do you like best about the product?
We were pretty overwhelmed when we started our HIPAA/SOC II TYPE II certification. Using Drata made that 100% easier and allowed us to focus on what needed to be done and quickly.
What do you dislike about the product?
Our auditing was different as we outsource a ton of our infrastructure so the app seemed a bit overwhelming but once we walked through the app with our rep, it was super easy to use and we dug right in!
What problems is the product solving and how is that benefiting you?
Compliance and auditing for our HIPAA and SOC II certifications
Simple and effective for people new to compliance
What do you like best about the product?
Drata presents all the tasks and requirements you need to do for your chosen compliance framework in a very clear way, with detailed descriptions to help you understand what the auditor will need from you. The support and advice from the team has also been high quality and responsive. The integrations also automate a huge amount of the evidence collection and monitoring.
What do you dislike about the product?
As a first time user of a fully fledged GRC platform, there is very little to dislike. The suggest controls and evidence do focus on what will suffice for the majority but there could be more built-in options for alternatives - however the support teams and chatbot are quick to suggest these when asked.
What problems is the product solving and how is that benefiting you?
Drata has helped centralise the compliance tasks and reporting as well as helped with employee onboarding. The interface it provides for the auditors makes the audit's much easier.
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