What do you like best about the product?

The tools (packages) available for building RPA automations is extensive. The UI is easy to use and has two different ways of viewing the code, both of which are extremely visual. Having many different types of variables to choose from like string, number, Boolean, table etc. allows you to structure inputs and outputs well and handle most situations. The platform makes capturing parts of any web page or desktop application easy. Being able to break the steps of an automation down into smaller sub-tasks and re-usable components accelerates development and makes the code more manageable. The platform also allows you to trigger automations with file drops or even e-mail, as well as scheduling the automation at specific times of day, days of the week and more. Lastly, being able to call APIs allows for easy integration with other platforms, services, and automations. Implementing an automation is also extremely easy .

What do you dislike about the product?

Having multiple developers work on the same project is difficult as once one person has code checked out they are the only one who can edit. There is no 'merge code' functionality as there is on other development platforms. Documentation for each package (feature) could be improved with more examples, screenshots, tips, and use cases.

What problems is the product solving and how is that benefiting you?

We are using RPA to ease workflow in many areas of the company from Finance to Operations to HR functions. Many repetitive tasks and in some cases, an entire process is being automated, saving hundreds of manual hours of work. In some cases we are using RPA to reduce defects and risk as well.