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Dean Mead
What do you like best about the product?
PhisherER is very user friendly, it allows me navigate user emails and sufficiently categorize them. PhishER was also easy to setup and the easy to setup in Outlook.
What do you dislike about the product?
No machine learning. I believe the software should learn from your choices and allow for more autmation based on administators behavior.
What problems is the product solving and how is that benefiting you?
It allows for better reporting from my users.
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Easy for users to report
What do you like best about the product?
Seemless intergation with our email system. Great training for our users to learn how to use it. KB4 helped us walk through and set it up, only took a couple of hours.
What do you dislike about the product?
I wish that PhishER would scan the email before it arrives to the client and not on demand by the client.
What problems is the product solving and how is that benefiting you?
It classifies reported emails for me so that I don't have to
Great, Innovative, Necessary
What do you like best about the product?
The library has plenty of options. I wouldn't consider any other security training platform.
What do you dislike about the product?
The user interface is kind of confusing. Lots of moving parts and seems like too much going on. Would love to see it simplified.
What problems is the product solving and how is that benefiting you?
Educating our employees on how to best respond to security threats
Easy to use croudsourced spam and phishing filtering
What do you like best about the product?
I love being able to easily review messages submitted by my users and to be able to give them feedback, and take action if needed. Being able to easily find and delete or quarantine messages from all of my users inbox is an amazing feature. I have used the customer support a couple of times and they have been knowledgable and helpful everytime.
What do you dislike about the product?
It's a bit frusterating that you have to first log into the KB4 training portal before being able to access the Phisher Plus interface.
What problems is the product solving and how is that benefiting you?
Phisher Plus allows me to have users submit emails for review directly into a single interface where I can look at them and act accordingly. Further, having the crowdsourced list of known bad URLs and senders is a powerful feature. I love the ability to integrate with VirusTotal to automatically scan attachments right from the review pane is a great feature.
The fastest way to get user reports of bad emails
What do you like best about the product?
A simple button allows the users to immediately report an email they find suspicious or alarming. We can then examine the email in a safe environment to deteremine the extent of the issue. It's a fairly easy rollout and trainig is enhanced as the platform knows when it's a KB4 phish test.
What do you dislike about the product?
Users are often congratulated for finding an actual threat when it is legitimate mail. The IT interface needs some evolution in dealing with the email after classification.
What problems is the product solving and how is that benefiting you?
More users are allowed to report phishing and malware etc. much faster and easier. Followup is easier as well.
Review of KnowBe4 and PhishER
What do you like best about the product?
Being responsible for our organization’s cybersecurity and mandatory state training, I’ve found KnowBe4 and its products invaluable, especially PhishER. PhishER’s user-friendly interface and powerful automation capabilities have drastically reduced the time and effort needed to handle and resolve phishing threats. The AI-driven analysis and categorization of emails, along with the seamless integration with KnowBe4’s training platform, have significantly enhanced our threat response and overall security awareness. Customizable workflows and real-time reporting provide the flexibility and insights needed to stay ahead of potential threats, making it a robust tool.
Also, KnowBe4's support has been outstanding, with responsive customer service and representatives. They ensure the service is being utilized to its full capabilities and keep the training and internal exercises fresh. Overall, I highly recommend KnowBe4’s PhishER for any organization looking to efficiently enhance its phishing threat management.
Also, KnowBe4's support has been outstanding, with responsive customer service and representatives. They ensure the service is being utilized to its full capabilities and keep the training and internal exercises fresh. Overall, I highly recommend KnowBe4’s PhishER for any organization looking to efficiently enhance its phishing threat management.
What do you dislike about the product?
The most challenging part of KnowBe4 and its products is maintaining consistency across the different platforms while effectively keeping users engaged and alert to never-ending threats.
What problems is the product solving and how is that benefiting you?
The main problem KnowBe4 PhishER resolves for our organization is that once a threat is identified, the automation kicks in, seeking out and removing similar threats from other active email accounts within our organization. This reduces the risk and decreases user reporting, ultimately saving time and resources for our staff.
Love how comprehensive the product is and how easy to use and manage from an Admin Standpoint
What do you like best about the product?
I klove that when an email is flagged and a Phishing attempt, the remaining emails in other in boxes are removed to reduce the threat of some one else falling for it.
What do you dislike about the product?
It took a little training to get used to checking on emails that were flagged and how to query and deal with each onebut once it was known, it is easy to use. The training and support has been amazing so getting the training was not a problem.
What problems is the product solving and how is that benefiting you?
Reducing the rick of our corporate employees getting Phished.
It is helping with the onslaught of new phishing e-mails
What do you like best about the product?
The automatic review process once you get the slider levels adjusted
What do you dislike about the product?
I wish it was easier to do a geo block of countries and thatt those would stay blocked. Also some addresses that are sent to the blocklist are only blocked for 60 days. It would be nice to have longer options than just 60 days
What problems is the product solving and how is that benefiting you?
reviewing e-mails for users
Good product
What do you like best about the product?
Easy to use once installed. Our users love it for reporting suspicious emails
What do you dislike about the product?
It was difficult to get installed but tech support worked with us until we did get it working.
What problems is the product solving and how is that benefiting you?
Malware and phishing emails
Great Product and Intergration
What do you like best about the product?
Integrating with all the other functionality that Knowbe4 brings makes the PhishER product seamless.
What do you dislike about the product?
We receive a high volume of items, so navigating through and filtering is critical.
What problems is the product solving and how is that benefiting you?
Reporting phishing emails and extracting that from users emails.
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