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Planning & Automating our SOC2 Type 2 Audit Process with SecureFrame
What do you like best about the product?
We selected Secureframe as our SOC2 compliance tracking solution after reviewing several software-based solutions as well as service-oriented offerings from qualified auditors. We liked how Secureframe integrated directly with most of the cloud-based applications and solutions we use as a software development company thus saving us much time and effort documenting our environment and approach. We also benefited from the integrated security awareness training that's part of the Secureframe offering making sure our teams and ICs we all current with their security training. Finally, the automated reminders helped ensure everyone responsible for their allocated SOC2 tasks were actively working on them in support of the whole team effort.
What do you dislike about the product?
Overall, we did have to make some adjustments to the way we develop and secure our software offerings which added a lot of expected effort and resource drain but it all turned out well in the end and made us a better team with a better offering. One complaint would be the Secureframe Agent that gets installed on company computers (Windows PCs as well as Macs) weren't always working as expected requiring some manual workarounds with the auditors to ensure compliance.
What problems is the product solving and how is that benefiting you?
Secureframe helped us organize and manage our SOC 2 Type 2 audit efforts as well as updating and consolidating all of our required policies and procedures. We also opted to have our SOC2 Type 2 formal audit performed by Secureframe partner Modern Assurance who were familiar with the Secureframe platform saving additional time/effort.
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Like TurboTax for SOC2
What do you like best about the product?
SecureFrame is well organized, and it makes it easy to delegate SOC2 compliance tasks to the appropriate people within the company. It very clearly shows us what remaining work needs to be completed. Additionally, many integrations with other software we are using means we don't have to lift a finger to check a solid 1/3rd of the tests.
What do you dislike about the product?
The biggest headache isn't with Secureframe itself, per se, but often times when we want to integrate SecureFrame with another provider (like AWS, GitHub, our endpoint protection software, etc), the other provider requires us to update our "tier of service" to enable 3rd party connections. It's still worth it, and saves us the man-hours or non-compliance.
What problems is the product solving and how is that benefiting you?
Secureframe helps us manage our SOC 2 Type I and Type II compliance documents and processes. There are responsibilities across IT, HR, Legal, and finance. Secureframe lets us assign an appropriate person and reminds them to take care of their tasks for SOC2.
Overall I enjoyed Secureframe.
What do you like best about the product?
I loved how secureframe integrates with all systems and completes the controls. You can make changes to your system and it will sync up in Secureframe. I also love how secureframe provides templates for policies.
What do you dislike about the product?
There are few things that secureframe can improve is that sometimes syncing with system takes really long time. Secondly, Secureframe doesn't provide steps to complete the control. I wish it should what exactly you can do to fulfil the control. or maybe just show a example
What problems is the product solving and how is that benefiting you?
Instead of hiring more staff to work on controls and policies of ISO and Soc2, We used secureframe interagtion feature to collect evidence and template for the policies.
Excellent Service!
What do you like best about the product?
It takes us no time to get started and running. The team is accommodating to each of our inquiries. We were able to understand clearly in what we need to do as far as our compliance needs are concerned.
What do you dislike about the product?
There was a lot of work for us to do in order to get value from the product.
What problems is the product solving and how is that benefiting you?
SOC2 accreditation for our software product.
Best for those with security experience
What do you like best about the product?
Secureframe tells you all the processes necessary to prepare and what you need to take care of for security certification, so you only need to follow the preset process. Secureframe also provides great customer service that helps customers succeed.
What do you dislike about the product?
If Secureframe provides samples regardless of document complexity, it will be much easier for those who are new to the field of security to write documents from scratch.
What problems is the product solving and how is that benefiting you?
Secureframe helped our company to get ISO27001, SOC2, HIPPA, GDPR all together at the same time. Because Secureframe tells you what are the overlapping parts, users can save time and spend resources efficiently.
Good product
What do you like best about the product?
Comprehensive product and responsiveness of team
What do you dislike about the product?
Automatic renewal not being discussed with commercial team upfront
What problems is the product solving and how is that benefiting you?
Looking for SOC2 complaince
Easy to use and exhaustive list of integrations
What do you like best about the product?
They integrate with almost all of our tooling by only providing credentials, and have a good way to integrate with other tools that doesn't require a lot of lift on our end
What do you dislike about the product?
Didn't spend enough time in the system to have encountered something I didn't like.
What problems is the product solving and how is that benefiting you?
Making it easy to know where our security holes are when it comes to compliance and providing clear details how to resolve those issues. They also continuously monitor to let us know when things change on our end putting us out of compliance.
Excellent onboarding, comprehensive platform
What do you like best about the product?
Their policy templates were great, and the onboarding flow was easy and made it easy to get all set up.
What do you dislike about the product?
It was sometimes hard to track missing information, but we found that their assistance & troubleshooting prompts helped a lot.
What problems is the product solving and how is that benefiting you?
Preparation for SOC-2 Compliance audits and certification
Secureframe allows us to easily manage and track our compliance for SOC2.
What do you like best about the product?
It simplifies a very complicated process and allows us to track across multiple compliance frameworks. It is nice to have all of our systems integrated into one solution that can track our compliance and easily deliver it to an auditor.
What do you dislike about the product?
I do not have any complaints at this point
What problems is the product solving and how is that benefiting you?
SOC2 Compliance ins simplified.
Great customer support
What do you like best about the product?
They really help guide you through the whole process. Meetings with our Customer Success Manager occur regularly and are productive and helpful. I'm excited to get to the next step.
What do you dislike about the product?
They have been expanding their integrations, but there are a handful that I wish they had already.
What problems is the product solving and how is that benefiting you?
Secureframe gives us a framework to assess, monitor, and improve our security posture. It's been a very helpful way to make sure we're following best practices and that we've documented everything we need to that we can more easily pass security assessments from our customers.
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