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Great team of people - Product checks a lot of boxes - UI could use some refinement
What do you like best about the product?
Where the product may lack, SecureFrame more than makes up for in their customer success team members and sales team helping set you up for success.
Having worked with hundreds of SaaS vendors, I'll take a product that has shortcomings but is supported by a great team any day of the week over a great product with a terrible support experience when I need help most.
SecureFrame does a great job consolidating and automating so much of the minutia associated with compliance workstreams. They offer solutions to consolidate reporting functionality and will help check a ton (if not all) of the boxes that you need for generating content and trainings, as well as gathering evidence and generating reports to provide to your auditors. Within the scope of what they do, they do it super well.
Having worked with hundreds of SaaS vendors, I'll take a product that has shortcomings but is supported by a great team any day of the week over a great product with a terrible support experience when I need help most.
SecureFrame does a great job consolidating and automating so much of the minutia associated with compliance workstreams. They offer solutions to consolidate reporting functionality and will help check a ton (if not all) of the boxes that you need for generating content and trainings, as well as gathering evidence and generating reports to provide to your auditors. Within the scope of what they do, they do it super well.
What do you dislike about the product?
SecureFrame's UI can be a bit confusing initially. I have struggled to understand where to find settings and configurations without the help of documentation or support.
What problems is the product solving and how is that benefiting you?
We primarily use SecureFrame for monitoring, reporting, and automatically gathering evidence for SOC2 compliance reporting. It provides a single pane of glass to provide our auditors access to see whether or not we're compliant to our SOC2 Type2 controls
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The speed and detail of the process was excellent.
What do you like best about the product?
The platform overall is user friendly even for someone who would not be tech heavy - the weekly calls with our supervisor made it easier to navigate. I have no experience of competitors so would not be in a position to comment.
What do you dislike about the product?
Sometimes it was difficult to work out how to upload revised documents - it would probably be useful to have a more in depth first meeting on how to use the platform
What problems is the product solving and how is that benefiting you?
Achieving SOC 2 Type 1 and 2 certification and ISO 27001 certification in a relatively easy way for a company like ours which is resource limited. It is too early to tell if business performance has improved but the feedback from clients is that certification is critical for contract winning.
It has straightforward functionality that is simple to navigate.
What do you like best about the product?
Secureframe has a fantastic side menu that organizes evidence into structured categories so that it is easy to find and review. Additionally, there is a wonderful feature that allows you to search control IDs or simple word phrases that will help you find specific evidence resources if you can't find them on the side navigation bar.
What do you dislike about the product?
It isn't easy to navigate the evidence room because the evidence resources do not always have previews, have basic names, or are linked to a controls that need them as evidence.
What problems is the product solving and how is that benefiting you?
Secureframe links to appropriate integrations that organizations use, saving them time. Also, Secureframe uses these integrations to generate easy-to-read reports that auditors can use as evidence.
Excellent Audit Preparation
What do you like best about the product?
Secureframe knows what they're doing. When it comes to compliance they don't leave their customers in the dark; they work closely with you to ensure you're prepared to succeed. In my experience, if you find standards like SOC 2 and ISO daunting (or others), the people at Secureframe will make it clear and straightforward. If you have years of experience, Secureframe complements and streamlines your efforts.
What do you dislike about the product?
I wish controls exported out of Secureframe came organized into more common trust ids (like CC for SOC 2).
What problems is the product solving and how is that benefiting you?
As an auditor, Secureframe makes all of the difference. They take much of the traditional heavy lift and mystery out of compliance, making it realistic for everyone.
Makes a painful process exceedingly less painful
What do you like best about the product?
The ease with which failing tests can be cured with tips and templates. The integrations make it much easier to manage it all. Their support is great as well for figuring out how to solve some issues.
What do you dislike about the product?
It's hard to get your whole team to accept the policies on a rolling basis, but I'm not sure this is a Secureframe problem. It just makes the problem more obvious.
What problems is the product solving and how is that benefiting you?
SOC 2 Type 1 compliance. It's a real slew of issues to tackle and Secureframe ensures you don't miss any. They also have future compliance needs we're looking to utilize soon.
Good automated solution for security and compliance reviews
What do you like best about the product?
Simple to set up and with cloud resources. Gives good reports and advice on potential security holes in the infrastructure. The categorization of aspects SecureFrame is checking makes sense and is is nicely divided into levels which can be used for priorization.
What do you dislike about the product?
Sometimes security checks are very specific due to their automated nature. Having an alternative approach might be ignored, making checks red. This can be overcome by providing manual proof though.
What problems is the product solving and how is that benefiting you?
Keeping the business and it's infrastructure secure. Giving advice and automated tips about cloud infrastructure, best practices and approaches that need to be taken to have confidence in the software ecosystem we are building.
Great platform, great team
What do you like best about the product?
I appreciate their consistently kind and responsive team, from sales to account manager, that accommodated our needs from the beginning. The platform is clean, easy to follow, well-integrated with vendor solutions, and has phenomenal policy templates.
What do you dislike about the product?
The platform does have some bugs and odd behaviors, and there is no room to negotiate the audit package price.
What problems is the product solving and how is that benefiting you?
Helping us go through SOC2 compliance fast and with support, which is critical for our business to proceed with customers.
We're fans of Secureframe! Easy and straightforward to use with GREAT support
What do you like best about the product?
Secureframe is a handy tool for streamlining our compliance needs. Secureframe is excellent at highlighting AND allowing us to address a variety of security-related policies. Being able to easily mitigate or resolve an issue from the dashboard is key to a useful solution, and SF delivers. Also, their support is excellent!
What do you dislike about the product?
It could use firmer triaging rules to help address issues in the proper order. If more than a handful of items are out of compliance, triaging can become a handful. But overall, happy with the tool.
What problems is the product solving and how is that benefiting you?
Secureframe helps us stay compliant with SOCII rules and other frameworks. It makes it easy to keep on top of our policies.
Best way to get SOC2!
What do you like best about the product?
We started working with Secureframe in 2021 and have loved using their platform since day 1. Here are a few things we like:
1. They provide a simple checklist to help us reach SOC2. (Our head of engineering had zero experience in SOC2, but was able to bring us from 0 to 100 in just a few months. Having a simple checklist was crucial for this because it's basically impossible to know what to do otherwise)
2. Our audits are a breeze. We give our auditors access to secureframe, have a couple back and forth emails, and then get our certification.
3. Secureframe is critical to our employee onboarding process, automating the process of initiating background checks and security trainings.
4. Secureframe's support has been really great. In the early days when we had no clue what we were doing, our customer success compliance expert walked us through everything over a series of super helpful meetings.
5. They are adding new frameworks all the time (we're going for ISO27001 next).
1. They provide a simple checklist to help us reach SOC2. (Our head of engineering had zero experience in SOC2, but was able to bring us from 0 to 100 in just a few months. Having a simple checklist was crucial for this because it's basically impossible to know what to do otherwise)
2. Our audits are a breeze. We give our auditors access to secureframe, have a couple back and forth emails, and then get our certification.
3. Secureframe is critical to our employee onboarding process, automating the process of initiating background checks and security trainings.
4. Secureframe's support has been really great. In the early days when we had no clue what we were doing, our customer success compliance expert walked us through everything over a series of super helpful meetings.
5. They are adding new frameworks all the time (we're going for ISO27001 next).
What do you dislike about the product?
I don't have anything that I dislike. Getting compliance can be a daunting and confusing task at first... Secureframe makes it way more approachable.
What problems is the product solving and how is that benefiting you?
- Reaching and maintaining SOC2 compliance.
- Easily onboarding new employees in a compliant way.
- Easily onboarding new employees in a compliant way.
Secureframe is a game changer
What do you like best about the product?
Secureframe is a game-changer for small businesses looking to become SOC II Type I and Type II compliant. The platform is intuitive and easy to use, making it simple to track progress and understand the compliance process. The customer support team is top-notch, providing access via Slack and recurring meetings to ensure a smooth and successful audit. Additionally, the software streamlines the evidence collection process, vendor management, policy creation, and even security awareness training. The breadth of integrations offered is impressive and saves a significant amount of time and engineering resources. The support provided by Secureframe is outstanding, with quick response times and a dedication to ensuring success. It also allows to integrate all the systems and gives a consolidated view of where we stand w.r.t to our compliances, enables to see real-time what tests have failed and how to fix them. It's an all-in-one solution that makes the compliance process less daunting and more manageable for small businesses. If you're looking for an eficient and effective way to become compliant, Secureframe is the way to go.
What do you dislike about the product?
Takes time to implement. Sometimes the instructions can be confusing to follow but the team is super helpful :)
What problems is the product solving and how is that benefiting you?
Mainly helping us be SOC2 compliant
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