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Team is very responsive and thorough with their guidance!
What do you like best about the product?
The communication with the team via Slack. They were very responsive and patient with our questions.
What do you dislike about the product?
Secureframe had a lot of bugs and stalled our progress occasionally. A lot has improved recently though.
What problems is the product solving and how is that benefiting you?
We are building a more robust system within our company, including enforcement of policies and stronger security networks.
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It's all about the great people
What do you like best about the product?
More than even the wonderful product and service Secureframe offers, my interactions with the team have really set them apart. During the sales process Andrew was a great guide who really helped me understand what I would need. I didn't feel pressued or sold to, in fact he helped me find a much more cost effective way to achieve my goals. My account manager Bruce has also been great to work with and always empathetic to our particular challenges and needs. Great people make all the difference!
What do you dislike about the product?
So far nothing bad to report, the team has been helpful to resolve all challenges.
What problems is the product solving and how is that benefiting you?
We needed to build out a security center to help our customers build confidence that our software and processes are secure and compliant.
Great for keeping your compliance organized and on-track
What do you like best about the product?
Secureframe makes it easy for us to manage compliance and documentation all in one place. It's significantly streamlined our SOC2 review process, and our auditor is clearly happy when they realize we're using Secureframe, as it also makes the process easier for them.
What do you dislike about the product?
Haven't experienced any significant downsides, and software seems to be readily improving.
What problems is the product solving and how is that benefiting you?
We need to maintain SOC2 compliance, and Secureframe makes this straightfoward.
Solid platform foundation; new features roll out regularly
What do you like best about the product?
Secureframe integrates with all of my cloud providers and makes it easy to build evidence for my auditors. Since my auditors are also fluent in Secureframe, it saves me an incredible amount of time building narratives and evidence. My account manager has been great.
What do you dislike about the product?
The non-cloud integrations are still weak. It doesn't integrate with common training tools, Jira and GitHub support are minimal, and there's a plethora of tools I have to audit that just don't integrate yet.
What problems is the product solving and how is that benefiting you?
Secureframe makes completing a SOC2 Type 2 audit a breeze.
Excellence all around
What do you like best about the product?
Software was easy to use, staff was excellent to work with, prompt responses.
What do you dislike about the product?
I really don't have anything negative to say, I had a great experience with staff and software.
What problems is the product solving and how is that benefiting you?
Organizing all the documents and schedules for compliance
SOC II Audit Preparation with Secureframe.
What do you like best about the product?
The portal is fantastic, but their support staff and coaches are simply the best we've ever dealt with.
What do you dislike about the product?
We have encountered zero issues or challenges.
What problems is the product solving and how is that benefiting you?
Taking a company with a brand new infrastructure that has never been through a SOC II Audit from 0 to 100 in a compressed timeframe. They have been helping every step of the way.
The people and the product made it easy for us to get started with real results.
What do you like best about the product?
It's intuitive and does a great job at informing you where you are and where you need to to direct your efforts.
What do you dislike about the product?
I haven't had any issues with SecureFrame as of yet, I didn't understand a couple of things in the beginning but a soon as those issues where explained, it was all crystal clear.
What problems is the product solving and how is that benefiting you?
Understanding all the moving parts and setting direction.
SOC 2 Readiness Simplified
What do you like best about the product?
Simplifies SOC 2 readiness project management, while making training tasks and tracking of tasks easy. Also automates notifications for tasks to complete to the right party. Don't have a frame of reference with other tools, but I don't see where the tool could be improved.
Customer support has also been helpful in the odd case I needed help with something.
Customer support has also been helpful in the odd case I needed help with something.
What do you dislike about the product?
Perhaps the email notifications being a bit too persistent, but I also appreciate that there are advantages to why the tool is designed for them.
What problems is the product solving and how is that benefiting you?
Project management for SOC 2 readiness
Ease of use to aid SOC2 compliance process
What do you like best about the product?
Pretty straightforward and useful tool to implement and use. Good customer support. Easy to integrate with other tools we use.
What do you dislike about the product?
Sometimes the connectors would stop working randomly so we have to reconnect the integrators again. SecureFrame needs to implement MFA options to login.
What problems is the product solving and how is that benefiting you?
SOC2 compliance. Comprehensive tool to aid us in the process.
Great user experience
What do you like best about the product?
The customer success team has been really responsive, which holds huge value.
What do you dislike about the product?
Some of the policies aren't templated in a format that is helpful to our team. We need a full ISMS policy but the templates in Secureframe are many different ISMS components broken up into multiple templates. Wish the full policy was an option.
What problems is the product solving and how is that benefiting you?
We purchased Secureframe at the recommendation of our ISO auditors. The templates within the platform are a huge help, as are the integrations. It makes it so we don't feel like we have to pull everything from scratch, as it is our first time going through this process.
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