What do you like best about the product?

Writer's LLM feels genuinely responsive to the brand identity we've built for the company - which means the articles, posts, and recaps are all free of the things that normally feel uncanny about the AI reading and writing experience. It has a number of useful built-in apps, but the chat function is also great for prompts that fall outside of those.

The look is sleek, professional, and clean - it is an easy-to-use app with multiple different entry points (extensions, web app, desktop). It integrates well with the marketing systems we use, and was easy to implement.

Plus, it does grammar as well as genAI. So it replaces 2 costly subscriptions with one affordable one.

I use Writer all the time, but I've never had an issue that I've had to use customer support to. That's a great sign, but it does mean I can't comment on how their customer support is.

What do you dislike about the product?

I like most things about Writer. I would like to see the prompt library expanded to help more marketing-only clients. It has a lot of stuff that is good for product marketing and creation, but there is less for demand gen, ABM, etc. I use the chat function for these, which is fine, but it would be great to see more of the built-in prompts / apps.

What problems is the product solving and how is that benefiting you?

As an in-house marketer with a very small team, GenAI has become a vital tool for us in order to satisfy our customers demand for interesting, educational content - and for generating new clients. There are a lot of tools out there, and I tried several of them after tryng Writer for the first time. In the end, Writer's platform was the one I came back to. I fekt confident in the way it recreated our brand voice, and pulled from our own expertise to create content that was actually useful.