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A year-long nightmare
What do you like best about the product?
Zoura offers a lot of flexibility around how products and "rate plans" can be set up.
What do you dislike about the product?
Where to begin.
The implementation process was awful. We were forced to use a 3rd party consulting group for implementation. They knew very little about the product and were more interested in tracking hours and building spreadsheets than doing any work. After our prepaid hours (about $300/hr) with them ran out, we realized that we would be better off on our own since the only real help we got was from an internal contact at Zoura.
After a while we gave up on the full integration, setting for a very manual billing process. Our CX manager at Zuora wasn't able to offer any help or best practices for us in our industry (B2B SaaS). On more than one occasion they said to us "I'm not sure, nether of my other customers do that".
After a year we decided that we needed to move to another platform. We left behind blood, sweat, tears, and a whole lot of wasted money. Perhaps we were doomed from the beginning due to an inept implementation team and the software is actually great. Hard to say.
The implementation process was awful. We were forced to use a 3rd party consulting group for implementation. They knew very little about the product and were more interested in tracking hours and building spreadsheets than doing any work. After our prepaid hours (about $300/hr) with them ran out, we realized that we would be better off on our own since the only real help we got was from an internal contact at Zoura.
After a while we gave up on the full integration, setting for a very manual billing process. Our CX manager at Zuora wasn't able to offer any help or best practices for us in our industry (B2B SaaS). On more than one occasion they said to us "I'm not sure, nether of my other customers do that".
After a year we decided that we needed to move to another platform. We left behind blood, sweat, tears, and a whole lot of wasted money. Perhaps we were doomed from the beginning due to an inept implementation team and the software is actually great. Hard to say.
What problems is the product solving and how is that benefiting you?
We were hoping to integrate our billing system with our CRM and product to automate billing and reporting.
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Easy integration
What do you like best about the product?
integration into salesforce was easy once we got the rules and limitations down.
setting roles and what each user role is allowed to perform certain tasks is helpful where many eyes can view the billing data.
confidential, no full credit card number is displayed.
setting roles and what each user role is allowed to perform certain tasks is helpful where many eyes can view the billing data.
confidential, no full credit card number is displayed.
What do you dislike about the product?
whiel their reporting has come a long way in the last 5 years, the interface in which to create reports is not very pleasing and you need to hunt for things. the 'example' display is not accurate at all, and for some reason mine is set to spanish instead of english.
What problems is the product solving and how is that benefiting you?
adding zuora to our business has allowed us to have a customer facing store where they can shop for services for their subscriptions. using api calls into salesforce, zuora has allowed us to give our customers a more personalized shop experience with easy billing.
Recommendations to others considering the product:
for a first step into a billing system integrated with crm this is a valuable tool.
i recommend paying the extra money had having Zuora do the integration for you.
i recommend paying the extra money had having Zuora do the integration for you.
Very effective cloud based solution targeted for Enterprise customers
What do you like best about the product?
We moved to Zuora from an on-prem solution that was cumbersome to use, complex to understand and very inflexible to the new requirements.
The best features of Zuora are:
1. Easy to crrate a custom workflow with custom product families, rate plans and subscriptions
2. Easy integration with Salesforce
3. Easy access to customer details, subscriptions and invoices
4. Insightful reporting and analytics
5. Sandbox
The best features of Zuora are:
1. Easy to crrate a custom workflow with custom product families, rate plans and subscriptions
2. Easy integration with Salesforce
3. Easy access to customer details, subscriptions and invoices
4. Insightful reporting and analytics
5. Sandbox
What do you dislike about the product?
1. Zuora is inflexible when it comes to highly custom requirements - they suggest to use their professional services which makes their entire offering expensive
2. The support is good but it takes longer to resolve an issue
2. The support is good but it takes longer to resolve an issue
What problems is the product solving and how is that benefiting you?
1. streamlining the Quote to cash workflow through automation
2. We have reduced the time it used to take us from quoting to realizing the revenue, but we do believe, there is room for further improvement
2. We have reduced the time it used to take us from quoting to realizing the revenue, but we do believe, there is room for further improvement
Recommendations to others considering the product:
1. Improve support. It's not best use of customer's time to read through the knowledge base all the time to come up with the solution.
2. Minimize the dependency on the professional services
2. Minimize the dependency on the professional services
Zuora Review
What do you like best about the product?
The integration between Salesforce and Zuora is great. I recommend zuora for those only in the subscription services.
What do you dislike about the product?
One-time sales are difficult in zuora. It requires you to create an evergreen subscription. Late payments are an additional product. Cancelling large bill runs requires custom api code.
What problems is the product solving and how is that benefiting you?
Cloud based billing software that works with Salesforce.
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