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Zuora: Enterprise Monetization at Scale

Zuora | 1

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External reviews

272 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Samir M.

Zuora

  • November 03, 2021
  • Review verified by G2

What do you like best about the product?
The ability to tie into Salesforce and allow users to work directly through Salesforce to create Zuora quotes.
What do you dislike about the product?
It was difficult to pull fields from Zuora objects into Salesforce objects. We want it all in one place and there were some manual steps needed to be taken in order to get all of the date on one object.
What problems is the product solving and how is that benefiting you?
Allowing for a smoother relationship between our products and quotes and the ability to send them to prospects. Benefit is that its an easy process to use.

    Telecommunications

Zuora update on why we moved to a new solution

  • October 15, 2021
  • Review provided by G2

What do you like best about the product?
System worked well but required data integration for full process flow.
What do you dislike about the product?
Pricing Model - Pricing was based on invoice value - made it not a proper model for moving the majority onto the platform.
What problems is the product solving and how is that benefiting you?
We were able to do our Subscription billing well.

    Vinoth J.

Great for growing companies who look to manage their recurring subscription

  • September 06, 2021
  • Review provided by G2

What do you like best about the product?
A good tool for recurring subscription management . Zuora manages revenue recognition per ASC and gives you the journal entry end ofo the month, thus eliminating manual work.
What do you dislike about the product?
Running reports is not easy. It will require some effort to understand how to build different reports that you need. It would be great if they had video tutorials.
What problems is the product solving and how is that benefiting you?
Zuora manages revenue recognition per ASC 606 and gives you the journal entry end of the month, thus eliminating manual work to track deferred revenue.

    Accounting

Works but not scaleable

  • August 19, 2021
  • Review provided by G2

What do you like best about the product?
I like that its organized and easy to use
What do you dislike about the product?
I think that it lacks scalability and having to source out multiple items
What problems is the product solving and how is that benefiting you?
Solves issues with connecting to Salesforce for sales

    Information Technology and Services

Zuora Review

  • June 24, 2021
  • Review verified by G2

What do you like best about the product?
Tracks subscription terms and bills accordingly.
What do you dislike about the product?
Has limitations in terms of uncommon invoicing structures.
What problems is the product solving and how is that benefiting you?
Billing our customers and processing revenue recognition.

    ANGELA B.

Vp of finance / Controller

  • June 23, 2021
  • Review provided by G2

What do you like best about the product?
Easy to use. Reduced time to market for mew products.
What do you dislike about the product?
Implemented in 2012 when the software was still relatively new so required some customization.
What problems is the product solving and how is that benefiting you?
Scaling business while maintaining costs. Launching new products quicker from a back office standpoint.

    Adam H.

I despise this software

  • April 29, 2021
  • Review provided by G2

What do you like best about the product?
The possibility of switching vendors when our contract is up.
What do you dislike about the product?
Everything about it slows down my day. If I want to close out a deal I have to now go through 10+ steps to do so. And they are all incredibly slow to load.

I'm on the sales side of things - so why the hell am I doing finance's job on top of mine?
What problems is the product solving and how is that benefiting you?
There was no problem solved for sales - it's supposed to make Finance's job easier but because they now have to handle questions from sales every damn day no one is more productive. Its really a nightmare
Recommendations to others considering the product:
Don't do it.

    Nevena F.

Great Subscrition Manager

  • November 27, 2020
  • Review provided by G2

What do you like best about the product?
Zuora enabled us to provide a better subscrition system than ever. We can personalize the bills so that they are customerspecific and they have the feeling we care about every single one. The customer can always access the subscrition management portal, in order to see which are active and for how long. He can easily change his subscrtion plan and add or remove services. The reporting system is for us really good, since you can personlize each revenue report quite easily.
What do you dislike about the product?
The program is not self explanatory, we had to invest a lot of time in order to understand it, and know where to find the tools needed. But it was managable with their help page and some calls to their customer service. As long as it is intuitive at the customer side, it is no major problem for us.
What problems is the product solving and how is that benefiting you?
We use Zuora as subscrition manager, in order to provide customers easy access to their active subscritions, easy change plans and upgrade/downgrade when needed. Reports are used in order to analyze the business activity and as a certain basis for our future company roadmap.

    Primary/Secondary Education

Difficult to use, confusing for beginners

  • November 09, 2020
  • Review provided by G2

What do you like best about the product?
Zuora is powerful and there's features to pull data and create reports that you need.
What do you dislike about the product?
Confusing and difficult to learn. It takes time to really understand all the components. Very difficult to get trained on or train others on.
What problems is the product solving and how is that benefiting you?
We use Zuora to invoice customers and track our outstanding invoices/balances for each of our customers.
Recommendations to others considering the product:
Zuora is difficult to use, and I would honestly look at other options out there first. You spend a lot of time trying to fix things and trouble shoot things. It's very non user-friendly. Their support team is also impossible to reach.

    Computer Software

Gets the job done

  • October 13, 2020
  • Review verified by G2

What do you like best about the product?
I like the Zuora integrates in with Salesforce
What do you dislike about the product?
I dislike that their base package is missing a lot of features, and it isn't just a few hundred dollars to bump your plan up, it costs a significant amount more.
What problems is the product solving and how is that benefiting you?
We are having issues with mass editing and discounts.

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