ADA - The Chat Assistant that we need
What do you like best about the product?
ADA is easy to use and easy to understand how their system works. The way how to set up the automated answers is also easy to do since the options such as text box, videos, and images can be dragged and dropped to the chat flow plus the actions available make the chat flow properly work.
What do you dislike about the product?
The technical terms that we need to understand for the chat flow to work. But once you know those terms, it's going to make the chat flow outstanding.
What problems is the product solving and how is that benefiting you?
Since it automates our customer service responses, and we also have offline hours, it makes our operation work 24 hours a day. In addition, once the chat flows are setup correctly customers will surely get the answers that they need.
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