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Moengage behavior in real time !!!
What do you like best about the product?
Moengage provides companies with the analysis of the behavior of each customer, to understand them in a better way to retain them and delight them with the right information. You can establish personalized communication with each client on the web, on your mobile and by email. Its interface is simple and allows you to navigate without problems, it is easy to configure, we must also highlight the easy way to create campaigns thanks to the A / B tests that you can perform before and thus not have problems of duplicating the existing variation . You save time and give your entire team work fluency.
What do you dislike about the product?
Our experience has been very good reaching objectives in a very short time, however the templates provided by the platform seem limited to us, they should provide a greater number of templates to have better performance and productivity. It is not a bad platform but it could be better.
What problems is the product solving and how is that benefiting you?
We mainly use moengage to attract and retain our clients and users in general. The tools and functions they provide us are comprehensive and easy to use. We have achieved goals set in a short time and significant increases in sales thanks to the scope that we now generate with the creation of marketing campaigns. We must highlight the moengage customer service team, who are always willing to help solve any questions or problems so that you have the best quality of service. Previously we implemented other more expensive software but the truth is that the performance, productivity and efficiency that we obtain with moengage is unmatched, it is above many. We are happy with the results.
Recommendations to others considering the product:
Any company can use moengage, you will have the ability to understand your customers and through marketing campaigns send the appropriate information to keep them interested in your products or services. You will also be able to have a greater reach of clients, save time and give your team work fluidity. The tools and functions are easy to use, in a short time you will know what their use is. Its interface is fully navigable since it is very organized and you will not have any problem with its functionality, we recommend it.
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Great delivery rate and fast customer service
What do you like best about the product?
The delivery rate of the campaigns is great. The personalization options in every campaign help improve user engagement. Mo-engage is a recommended tool to improve the delivery/impressions of your app notifications. The new upgrade is really good.
What do you dislike about the product?
There are some bugs in designing the OSM. Multivariate testing is also not available with OSM. Waiting for new upgrades for OSM campaigns.
What problems is the product solving and how is that benefiting you?
-Delivery of emails has improved
-Delivery of app push has improved
-Customization option along with a fallback feature is very helpful
-Customization available in almost all the campaigns
-Flows and Smart triggers definitely help in increasing user engagement
-Delivery of app push has improved
-Customization option along with a fallback feature is very helpful
-Customization available in almost all the campaigns
-Flows and Smart triggers definitely help in increasing user engagement
Recommendations to others considering the product:
If you're looking for a tool to increase your app engagement, I would definitely recommend Mo-engage
100% Best Customer Engagement and Retention Platform
What do you like best about the product?
- Helps me understand customer behaviour in detail with 360 degree view of my customer
- Best customer support team
- The dashboard is easy to use and understand
- Best customer support team
- The dashboard is easy to use and understand
What do you dislike about the product?
Nothing much to dislike as of now. The team takes all our feedback into consideration .
What problems is the product solving and how is that benefiting you?
With MoEngage customer engagement platform we are able to get 360 degree view of our customers which helps us to improve user onboarding, identify user drop off points and more. Basis this insights we can deliver personalized communications across lifecycle.
Recommendations to others considering the product:
One of the best tool for customer engagement and retention with flexible costing. Also, they have one of the best support team.
Great product and support from MoEngage
What do you like best about the product?
The platform provides an all in one solution for campaign automation across almost all CRM channels. The interface is quite user friendly and easy to work with.
What do you dislike about the product?
Monitoring systems could be put in place wherein an issue is highlighted by the platform to the user as soon as it occurs.
What problems is the product solving and how is that benefiting you?
MoEngage has helped us build CRM capabilities from scratch and setup meaning full customer journeys across different levels of the marketing funnel.
Recommendations to others considering the product:
MoEngage offers a great product that is up to date with the latest industry products and trends. Their 24x7 customer support makes and seamless integration with the internal platforms helps us get the most out of our CRM activities.
Easy to use and user friendly platform for marketers
What do you like best about the product?
Analytics and behavior analysis features
What do you dislike about the product?
Flows campaigns sometimes don't get saved.
What problems is the product solving and how is that benefiting you?
Automated push notifications for increasing retention rates
Recommendations to others considering the product:
Try using the analytics and behavior analysis for getting new insights. Plus, the automated push notification campaigns are great.
MoEngage has advice and follow every steps start from setup to the process
What do you like best about the product?
They provide us with dedicated account manager, to keep monitoring our progress and performance, and how to implement MoEngage features correctly
What do you dislike about the product?
sometimes hard to understand how to use the fields inside dashboard, based on name of field
What problems is the product solving and how is that benefiting you?
Before, We hard to determine drop of number of activation, and with MoEngage We can easily understand which steps We need to fix
Great platform to drive engagement and retention with your users
What do you like best about the product?
The customer success team is solution-oriented and super helpful in resolving issues. Love the ease of setting up campaigns.
What do you dislike about the product?
It'd be great if MoEngage can enhance its features for AB testing to include variances besides simply changing text across campaigns. There are so many things our team would love to test like frequency of sending campaigns / timing of sending campaigns and we would love to be able to set up experiments quickly and easily.
What problems is the product solving and how is that benefiting you?
Engaging with our customers across channels (email / push / SMS)
Simple in use, highly effective in engaging users, extremely easy to get insights from it
What do you like best about the product?
I have been using MoEngage for my firm from the past 5 months. I must say it has been an amazing tool in understanding user behaviors, engaging them with effective notifications with varieties of Push, Inapps etc. The analytics features have been great in getting insights from it.
What do you dislike about the product?
There is nothing as such to be disliked. Though the constraint in days in fetching the data for a specified days has been hindrance sometimes. :) But we understand the intent behind it so it is bearable.
What problems is the product solving and how is that benefiting you?
For us, engaging user & retaining them is a primary KPI. With the help of MoEngage, we have been able to meet the KPIs target quiet well.
Recommendations to others considering the product:
If your purpose is to engage users, then go for Moengage tool. It is easy, effective, & serves your purpose.
Easy to use, and perfect for SMEs
What do you like best about the product?
Helpful and supportive customer success team
What do you dislike about the product?
The features in MoEngage are not quite suitable for the advanced campaign.
What problems is the product solving and how is that benefiting you?
Problems
- Incompleted campaign data to export e.g. there's no report for the onsite campaign
- GMV amount can't be tracked
Benefits
- Easy to get customer insights
- Easy to schedule general campaigns
- Incompleted campaign data to export e.g. there's no report for the onsite campaign
- GMV amount can't be tracked
Benefits
- Easy to get customer insights
- Easy to schedule general campaigns
Recommendations to others considering the product:
Perfect for SMEs. Reasonable price platform with a supportive and professional team.
My Experience has been great so far, but I'm sure MoEngage can be better!
What do you like best about the product?
Overall, MoEngage is really easy to use especially for analytics and segmentation even if you have not worked on similar software in the past
What do you dislike about the product?
Even though it is easy to use, I think in analytics and segmentation there are limitations that might be a bit difficult for me to meet my complex needs.
What problems is the product solving and how is that benefiting you?
Mostly, I used MoEngage for tracking and analysis data. So, MoEngage really helps me to get insight into solving some problems
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