What do you like best about the product?

Appgate is very powerful but still very flexible. You can deploy it in several different ways and cover any scenario. You can protect any type of device or Software, from servers and IOT devices to SaaS platforms.
You have total control of the solution reducing the need to trust 3rd parties when it comes to security or availability.
You can also integrate with several identity providers and log tools, giving you total control of the solution and also allowing you to integrate with solutions that you already use.

What do you dislike about the product?

With great power comes great responsibility. The fact that you don't need to trust a 3rd party makes you responsible to upgrade your appliances, you have to spend some time planning and executing the upgrades once in a while.

What problems is the product solving and how is that benefiting you?

The very first problem it solves is replacing the old and unsecure VPN solutions. Nowadays PCI and cyber insurance scans will complain if you have an active VPN in place. Appgate allows you to keep your remote access capabilities without giving up on security.
The second problem is securing SaaS platforms like Microsoft 365. SaaS platforms are a constant target to still emails and personal information, with Appgate you can restrict the access making unauthorized access virtually impossible.