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Retool

Retool | 1

Reviews from AWS Marketplace

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External reviews

335 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Michael L.

Great product - Simplifies my job

  • January 07, 2021
  • Review verified by G2

What do you like best about the product?
I really enjoy retool being the "one stop shop" for seeing our NPS scores, CSAT responses, and a lot of other important things. It has been a huge time saver for me and honestly, I don't think I even use it up to its full capability. It is also very easy to read.
What do you dislike about the product?
I feel like the search functionality could be improved. It works, but sometimes when I search by an email address and not by organization it won't clear out the organization even though I've clicked on the "x" several times.
What problems is the product solving and how is that benefiting you?
I stated this some above but instead of having to go to three or four different software to find the information I need (for a customer email following an NPS, for instance) it is all in one place and takes a fraction of the time.

    Forest K.

Retool saves you time and money

  • January 07, 2021
  • Review verified by G2

What do you like best about the product?
Retool has changed our back office process completely. In the hands of our developers we were able to put together a full back-office suite for our business in just a few days. We’re pulling data from multiple APIs, Google Sheets, and automating communications with Twilio. Retool has taken the hard part out of something every business needs - an easy admin interface for managing your customer’s data.
What do you dislike about the product?
There’s very little Retool doesn’t have - their support is very responsive, and if you need to connect to a custom resource there are multiple options for deep integration.
What problems is the product solving and how is that benefiting you?
Retool even helps our developers while building database queries - by working in Retool while building a schema, we end up with an easy to use low level database interface for every model.

    Computer Software

Back-of-house apps and tooling in minutes, not days

  • January 07, 2021
  • Review verified by G2

What do you like best about the product?
Retool has replaced all of our custom built back-office apps and tooling for our product operations, and wholesale freed up engineering to focus entirely on customer facing product. It has enabled us to really invest without compromise for both customers and our ops.
What do you dislike about the product?
The UI can feel a bit awkward at times. However, it's made large strides already, and the interface and documentation has improved a great deal.
What problems is the product solving and how is that benefiting you?
Retool replaced our back of house dashboards and tooling for engineers, product, and customer success. Previously our team had to author these applications, which is necessary, but low value compared to the effort. Retool fixed the balance of those decisions.

    Kevin F.

Flexible and easy to use UI creator for operations, customer support, and analytics

  • January 07, 2021
  • Review provided by G2

What do you like best about the product?
- Flexible UI
- Many integrations
- Fast turnaround for customer support
What do you dislike about the product?
- Can get slow depending on the complexity of the pages and integrations
- Management of integrations and interfaces could get cumbersome especially before reusable components, templates, and other tools were added
What problems is the product solving and how is that benefiting you?
- Admin interface for customer support and ops
- Dashboards for analytics
- Flexible to fit lots of different use cases
- Fast iteration

    Benjamin R.

Fills a gap in data-driven operations

  • August 13, 2020
  • Review verified by G2

What do you like best about the product?
There are a lot of connectors to sources and I feel it hits a sweet spot between giving some developer flexibility and providing leverage with UI-based features. It really nails those scenarios which are a few weeks to develop and test when coded by hand vs a day or two using Retool.
What do you dislike about the product?
It's still a young platform so there are occasionally some kinks. Nothing major and they resolve things quickly. The platform is very Javascript-centric so if you think like that, you're at home but if you come from another background, a little mental adjustment is needed.
What problems is the product solving and how is that benefiting you?
Generally building connective tissue between analytic stores like databases and operational systems like Google AdWords or social media accounts. Often team members are doing repetitive tasks which can be automated very quickly using Retool. The main benefit is speed of development but also that it doesn't require an advanced developer to use.

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