What do you like best about the product?

There isn't just one thing I love about Agiloft! Our implementer went above and beyond to understand our requirements and tailored the product to our needs. It's incredibly user-friendly and has made my team's work much easier and more efficient. They use the product throughout their day and really enjoy using it! We've been able to customize the platform to improve our data collection and reporting. The ability to create custom reports on our own is a huge benefit—no waiting around for someone else to build them. Integration with our customer information system allowed us to provide our Care team with scripting to ensure they capture critical information in their interactions with customers. Customer support is just a ticket away and their response time is quick.

What do you dislike about the product?

We truly have nothing negative to say about the Agiloft product. Our journey with Agiloft has been nothing but positive from the beginning, and that positive experience continues to this day!

What problems is the product solving and how is that benefiting you?

We customized the product to act as our complaint management tool, fraud prevention alert management tool, sales inquiry platform and privacy request tracking tool. Agiloft keeps everything for each case in one place, and allows us to communicate with internal and external teams and have that flow documented within the case.