What do you like best about the product?

Ease of configuration. I was involved from the implementation of the product for our business; I worked closely with Eric Ha who demonstrated a deep understanding of the application. We have used the application for about 5 years, in that time we have need to use customer support on bugs or development requests, each time they have resolved my ask. Agiloft team may not always know the answer but they will find it out. We also integrate with DocuSign for the e-signature, for the most this is seamless flow of data. Our business use case does not take benefit of all the features possible, although our business users who use the system constantly through the day would like us to expand.

What do you dislike about the product?

As an IT administrator of the application my biggest pain point is the functions around the licence usage of the application. There is enough provided that I can manage, however it could be improved greatly by adding in some more data points and keep the data for a longer period for analysing usage.

What problems is the product solving and how is that benefiting you?

Before Agiloft our global company spanning 70+ languages and as many legal entities had isolated contracts stored in various places from dedicated CLM applications to a stack of draws and excel sheet. Reporting a whole picture was impossible, and many contracts were only found in the local language in so causing a number of added complications.
Now that we have finally migrated all our contracts into the one data base the above issues are eliminated, our Chinese contracts for example have English metadata to report on, and all reporting can be run in the one system regardless of location or type.