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Good product; exceptional customer support
What do you like best about the product?
Fivetran does its job well, and we've had it running for months without issues. What has really stood out about Fivetran though is the support we've gotten from our account rep, both during our trial and since. He has been very quick to respond helpfully to questions, and worked hard to resolve an issue we had that required action by another vendor (for one of the connecting SaaS products we were syncing data from). As an early stage startup, we're a small account, but we never felt de-prioritized. Knowing we can get expert help resolving questions related to Fivetran is part of making it a reliable part of our data stack, and I would be eager to choose Fivetran again in the future because of this.
We had also trialed Fivetran two years prior to our ultimate adoption, and the support from a different set of folks at that time was also superb. They were very upfront about what was and was not possible, and understood when we decided it wasn't a good fit for us at the time. The positive experience I had then was part of why I reached back out when I thought we were ready to get value from Fivetran. The feeling of partnership to determine whether there was a good fit, instead of pressure to sign up no matter what, was refreshing.
We had also trialed Fivetran two years prior to our ultimate adoption, and the support from a different set of folks at that time was also superb. They were very upfront about what was and was not possible, and understood when we decided it wasn't a good fit for us at the time. The positive experience I had then was part of why I reached back out when I thought we were ready to get value from Fivetran. The feeling of partnership to determine whether there was a good fit, instead of pressure to sign up no matter what, was refreshing.
What do you dislike about the product?
It's hard to anticipate which connectors will be up and running with the push of a button, and where there might be snags (often outside of Fivetran's control). One of the key connectors we wanted to use required a substantial upgrade of our account with the other vendor, which we didn't realize would be necessary. However, the trial period with Fivetran was very effective in helping us identify these issues before we committed to using Fivetran, and the responsiveness of our account rep helped minimize the pain points. For the majority of the connectors we set up, it really was very easy to get going.
What problems is the product solving and how is that benefiting you?
For data sources that have Fivetran connectors, we've been able to sync data from these products into our BigQuery data warehouse with almost no setup or maintenance required. In all cases, we could have built these connections ourselves, but I'm very happy to enable my team to focus on truly custom work related to our business specifics, and pay for Fivetran to handle the rest for us. Especially in an environment where data scientists and engineers are in high demand, I don't want them to spend time re-inventing the wheel when we can access the work Fivetran has already done for common sources.
Recommendations to others considering the product:
Make good use of the free trial period, it really helps you understand how it will work for you
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Easy to use, quick GTM
What do you like best about the product?
Allow us to deploy our data pipeline easy and fast, without the need to have data specialist
What do you dislike about the product?
Could be expensive and not be affordable to every company.
What problems is the product solving and how is that benefiting you?
It's easy to implement an ETL or ELT with Fivetran, without a data specialist role
Basically fine but has some localization issues.
What do you like best about the product?
Everything is automated. All I need to do is to analyze data on Snowflake.
What do you dislike about the product?
Headers of Japanese characters (two-byte codes) are corrupted through Spreadsheet Connectors.
What problems is the product solving and how is that benefiting you?
Connecting sales data and marketing data in one company.
Fivetran Helps to reduce the engineering effort for Data Integration
What do you like best about the product?
Easy flexible integration helps to reduce the effort of data integration and to focus on actual business problem.
What do you dislike about the product?
The MAR based method is not clear, in some cases, the billing is not predictable and not understanding
What problems is the product solving and how is that benefiting you?
Data integration to the warehouse. Reduce engineering effort and time to action
Easy to implement, CSM and SA have been very helpful
What do you like best about the product?
Ease of use with connectors they have available
What do you dislike about the product?
Setting up non-native connectors through a cloud provider (GCP) require a lot of work
What problems is the product solving and how is that benefiting you?
Connect to the majority of our tools, Ability to schedule fast incremental data updates, Ability to track history on important Salesforce fields
Recommendations to others considering the product:
They have many connectors that are easy to use. Setting up non-native connectors requires a good amount of engineering work for your team, so be sure that you are ok with this.
Fivetran is super easy to work with
What do you like best about the product?
How quick I can get a feed from my data sources to my data warehouse. It has great insights and notifications if there are any troubles, but honestly we set it and forget it.
What do you dislike about the product?
The logging for connectors is a little hard to decipher but all in all it has the information needed to know whats going on. If they made it a little more user friendly to understand it would be helpful. The other thing that I wished was they were quicker at getting to connector requests. I have a couple I have been waiting for that I would love to see added.
What problems is the product solving and how is that benefiting you?
We are solving getting our data source data to our data warehouse in near realtime with minimal effort. This allows us to focus time on true engineered solutions without getting bogged down in how I get data from point a to point b
Great platform. Easy to use.
What do you like best about the product?
The five transplatform allows you to have end to end pipelines built from start to finish in minutes.
What do you dislike about the product?
The pricing model is more complicated than any other platform.
What problems is the product solving and how is that benefiting you?
Fivetran allows us to lemonade a huge number of swivel chair data management tasks. It has also made the creation of a data warehouse incredibly simple.
ETL for dummies
What do you like best about the product?
Authenticating for Google Ads data is handled by Fivetran, no need to create your own OAuth application
What do you dislike about the product?
Pricing model is smart, but still becomes very expensive. Logs of actions are keps but only available for 7 days. Support is not so good
What problems is the product solving and how is that benefiting you?
I now understand that Fivetran is not worth it. If you can spare the time you will always get a better result building the system yourself
Recommendations to others considering the product:
if you have the skill to build the system yourself, then don't waste your money with fivetran.
if it's your only option, well then it's your only option
if it's your only option, well then it's your only option
Connecting the unconnectable
What do you like best about the product?
The ease of use and the clear instructions that are provided by FiveTran. I have never used anything like this before and I thought it was going to challenge me. It didn't I did hit some hurdles along the way but these were easily resolvable.
What do you dislike about the product?
At first, because I hadn't used anything similar before to FiveTran, it didn't feel intuitive to use, however once I understood the processes and requirements I soon worked it all out.
What problems is the product solving and how is that benefiting you?
we are connecting the data we store in our ad server to Power BI. This allows us to visualise our data in a way that we have never seen before. This allows us to bring down our reporting times
Easy to use and very reliable ELT tool with great set of connectors offering granular data
What do you like best about the product?
The simple interface makes use of the tool extremely simple for the less technical analysts / non-Data Engineers. Only basic SQL code is required to perform comprehensive ELT processes.
The vast number of connectors makes accessing all data from across the business incredibly simple and quick.
The recent addition of dbt makes the set up and management of the transformation layer much easier and the off-the-shelf dbt models that Fivetran offer are a great starting point.
The vast number of connectors makes accessing all data from across the business incredibly simple and quick.
The recent addition of dbt makes the set up and management of the transformation layer much easier and the off-the-shelf dbt models that Fivetran offer are a great starting point.
What do you dislike about the product?
In order to perform ELT fully, knowledge of dbt would be required to implement the downstream dependencies. Without this, it makes changing the ELT process more manual and error-prone.
What problems is the product solving and how is that benefiting you?
Collating all data from across the business into one data warehouse without the need for expensive Data Engineers. This has allowed me to maintain a small, nimble data team that provides maximum value to the business by joining up siloed data to uncover hidden insights that would otherwise have gone unnoticed if still working with disparate data sets.
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