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For most connectors it works great
What do you like best about the product?
The ease of getting a third party connector setup
What do you dislike about the product?
For some connectors we have had issues. They are usually the newer connectors and are fixed within a few months.
What problems is the product solving and how is that benefiting you?
ETL'ing data from non database formats and third party software to our datawarehouse
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Fivetran is very user friendly and efficient to use
What do you like best about the product?
I like how Fivetran is user-friendly and easy to use. The learning curve is very minimal, and it gets the job done well. The process of loading data into my pipelines is very straightforward. It also allows non-technical stakeholders to load data just as fast.
What do you dislike about the product?
I'm not too fond of choosing a new name for a google sheet despite deleting a previous sheet with the desired name.
What problems is the product solving and how is that benefiting you?
Some problems that I'm solving with Fivetran include automating data upload for manual updates to tables. Fivetran has made it extremely easy for non-technical stakeholders to manage their own data tables. Fivetran's capabilities have saved my team and me a lot of time and effort by not creating new ETL pipelines for small tasks.
Easy and convinient way to perform ETL from different sources
What do you like best about the product?
It's swift to sync data from different sources.
What do you dislike about the product?
It sometimes takes a lot of time to connect with the support team in case of urgent issues.
What problems is the product solving and how is that benefiting you?
I am solving the issue of creating and managing ETL's
Started great. Then the pricing changed...
What do you like best about the product?
Most of the connectors work well. Data transfers / backups were easy to set up and monitor.
What do you dislike about the product?
Their Pardot connector continually breaks due to bad coding from their developer team. This causes multiple re-syncs (which goes against your usage) and frequent downtime. Their pricing model changed a few years ago that severely discourages growth. When we first signed up with them, we paid $9K per year flat (unlimited usage). Three years later, we were paying more than $26K per year with additional usage fees. The trajectory of the price increases was horrible.
What problems is the product solving and how is that benefiting you?
We stopped using FiveTran this year.
Recommendations to others considering the product:
Be very mindful of how much data you will transfer now and for the next 5 years. Look at the quote from FiveTran and then triple it. This will be closer to reality.
Fivetran Connectors are awesome
What do you like best about the product?
Variety of connectors to support different types of data ingestion
What do you dislike about the product?
Not enough insight log information on failure. Web UI should show more information on failures.
What problems is the product solving and how is that benefiting you?
Getting data from different client providers. Fivetran API are very robust and provides other ways to schedule jobs.
Fivetran is good at its *very* limited functionality
What do you like best about the product?
It is pretty painless setting up Fivetran connectors to sync from virtually any kind of database to our GBQ - Our turnaround time typically is less than a few days to get a sync up and running. It's dashboard is super user friendly and easy to navigate, and my favorite feature is definitely the ability to create tables, and upload CSV's directly through the dashboard.
What do you dislike about the product?
Their new pricing model which is a sort of "pay per usage" is very confusing and has caused us several pain points in performing mass updates to our data for fear of going over our update quota for a month. What's more - it's syncing functionality from Salesforce (or any equivalent structure of data that rolls up into other fields) runs into *many* syncing issues when data is updated higher up the stream but the updates don't trickle down.
What problems is the product solving and how is that benefiting you?
We're trying to solve the problem of having way too many data sources feeding into our dashboards and visualizations. Prior to using Fivetran, we would have to export CSV's from our multiple sources and open up a Jupyter notebook (or even worse - Excel), and combine them all together in order to get a decent analysis. We use FiveTran to sync all those sources to just one primary data warehouse and we then use another tool to query whatever we want.
Recommendations to others considering the product:
Do not use Fivetran if you are in need of something that has data transform capabilities. If you have data that is already cleaned and structured and you just need to consolidate the data in one place, then Fivetran is your tool. If you have a complicated database structure, you may need to have several monitoring checks in place to ensure that your data is syncing correctly.
Fivetran - The replication, the support, and the billing
What do you like best about the product?
The Fivetran UI is very well done with many configuration options for your replication. The connection setup is well documented and easy to utilize.
What do you dislike about the product?
The customer support dept is not always responsive, sometimes their replies take awhile to come back and the only option is email support. The way the billing is handled with MARs and the way they apply credits is not always what it appears in the documentation. There is more to it once you are able to dig in with a developer.
What problems is the product solving and how is that benefiting you?
We have our Netsuite accounting data (Oracle database in the cloud) replicated to a SQL Server DB for reporting.
Easy to use and very intuitive
What do you like best about the product?
The fact that you can connect in 5 minutes to your data easily, with instructions to how to do it
What do you dislike about the product?
Naming of connectors, you sometimes want different connectors to be linked to each other by name but when trying to open a new one it does not let you
What problems is the product solving and how is that benefiting you?
easy and organized connection yo my data, with easy access to change the settings of my connector
Mixed connector quality, but fairly high reliability overall. Support has improved a lot.
What do you like best about the product?
Some of their data sources are very high quality. The google sheets connector easy to use and much betetr than stitch. The braintree transactions connector is good as well. The netsuite connector requires a more expensive addon for netsuite, however it does have good quality data so it may be worth it.
What do you dislike about the product?
Some connectors are outdated and missing columns; sometimes connectors fail for days straight, support is terrible, and the communication in general from Fivetran leaves a lot to be desired. I want more control over setting sync schedules for my pipelines. The email notifications that come with the starter plan aren't really good. The alerts are noisy as some connectors, depedning on sync frequency, will always be delayed. They should recommend different sync times. Slack should be available for every account. API access is only available with more expensive plans which isn't great for us.
What problems is the product solving and how is that benefiting you?
We use a few datasets for critical operational functions, and Fivetran has allowed us to deprecate our internal pipelines. Some of these datasets are high quality and reliable. The google sheets connector is excellent, and business users are able to use it to get data into our data warehouse.
Recommendations to others considering the product:
Check the ERDs in detail before migrating a connector. Ask about product roadmaps. Make feature requests ahead of contract signing. Ask about support and protections they have for your data. We had a lot of issues with their support and cost us a lot of time and money. They recently promised to complete revamp their support processes and policies, so any new customers should make sure to grill them about it. Ask specifically if they have ever deleted a customer's data.
Mission critical pipeline to keep the lights on
What do you like best about the product?
Easily hook up Redshift with Marketo, Braze, Salesforce and a number of other critical data sources. Their support engineers are really helpful and fast.
What do you dislike about the product?
They're a relatively newer company and sometimes don't have all the integrations you want (Braze took some time to get set up but is up and running now).
What problems is the product solving and how is that benefiting you?
We got it to stitch a bunch of data sources together which allows us to answer critical business questions.
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