The best service desk platform
What do you like best about the product?
Freshservice has been a valuable tool, that is not only cost friendly, but also user friendly. It has helped our organization stay focused and streamlined a lot of processes.
What do you dislike about the product?
The only downside we have seen are little issues. Sometimes you can't report on everything or every metric.
What problems is the product solving and how is that benefiting you?
Freshservice has eliminated so many siloed process and operationalized shared mailboxes.
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