What do you like best about the product?

We evaluated many different LMS platforms as we looked to launch our first e-learning platform for customer and employee education. We ultimately chose Docebo because of its strong set of capabilities, it flexibility, it's vibrant user community, and ease of use for administrators and users. During an evaluation, it is difficult to fully exercise any solution to gain full confidence that it can meet your current and future needs. However, during that evaluation phase we had the most confidence that Docebo was the best fit. 1 year post-sale we are very happy with our choice. We have run into speed bumps, but never road blocks; due to the flexibility and power of the platform we have always found a way to accomplish our goals. That was not true with many of the other platforms we evaluated. We also appreciated the hands-on guidance from our implementation team.

What do you dislike about the product?

As Docebo is larger than many of the other solutions we considered and we are a smaller customer, we have little impact on their product roadmap. After our successful initial implementation, we are looking to make further improvements. For larger and more important projects, we would like to discuss and brainstorm with product *experts* at Docebo, ideally on a call or web meeting. That doesn't seem to be readily available with our support level. Their support is responsive and helpful, but for medium to larger projects, individual support tickets aren't so effective. That said their user community is quite vibrant and has filled that gap well for us.

What problems is the product solving and how is that benefiting you?

We use Docebo to provide training for our customers, partners, and employees. Docebo is very easy to use for our learners and administrators, which allows us to scale its impact efficiently. This has allowed us to train more people with less time invested.