Using Helpscout since 2015
What do you like best about the product?
Helpscout has been the cornerstone of our support team for nearly 9 years. We've enjoyed the smooth experience, custom workflows and constant deploymetn of new and useful features. The team is always responsive to our feature requests and more often than not we end up seeing these features added to the experience.
What do you dislike about the product?
It's a little on the expensive side for us but the value is there - we just carefully watch the number of seats we need month to month.
What problems is the product solving and how is that benefiting you?
Helpscout keeps our support operations streamline - we manage 200-300 support tickets a week across 5 support team members.
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