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Nexthink: excellent DEUM tool!
What do you like best about the product?
All the primary features of Nexthink, around the DEUM. The tool fully meets this need.
Simple to implement.
Very good customer follow-up/support relationship once in RUN.
Simple to implement.
Very good customer follow-up/support relationship once in RUN.
What do you dislike about the product?
Not much. Except perhaps the fact that each product requires a separate license: certainly, this allows for cost optimization but it can also be frustrating to see options ultimately unavailable with the acquired licenses.
What problems is the product solving and how is that benefiting you?
Nexthink does not directly solve problems but helps us daily to identify and better anticipate them.
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Nexthink has changed everything!
What do you like best about the product?
The best think about Nexthink is its ability to find problems and do something about it. It is versatile and adaptable. The accelerate team is second to none and extraordinarily helpful. Ashlee and Asmita are world class!!
What do you dislike about the product?
The campaign system is pretty antiquated. It could stand to be re-developed and updated. You are unable to customize very much about it and for many it is the face of the Nexthink CoE team.
What problems is the product solving and how is that benefiting you?
Nexthink is finding devices that are experiencing problems and helping us plan resolutions. It also helps us monitor our Device Experience score and lets us know how our devices are performing for our end users.
Nexthink is a fantastic product for those interested in user experience
What do you like best about the product?
They provide visiblity into the environment that has traditionally been hidden and fill the gap between what the user is seeing and the infrastructure. The data is easy to interperate and the support is solid.
What do you dislike about the product?
I fear they have moved away from their core product and have become more horizontal than they need to, trying to be everything to everyone.
What problems is the product solving and how is that benefiting you?
Nexthink addresses the challenge of understanding and managing the end-user experience across our organization. It provides visibility into our devices, applications, and networks from the uer's perspective enabling us to become proactive in so that met may detect, diagnose, and remediation issues before they become pervasive and impact productivity.
Invaluable insights and trend analysis
What do you like best about the product?
Nexthink provides a comprehensive platform which enables you to monitor, analyse, optimisn.e and resolve operational issues. The platform allows you to collect real-time insights from without your organisation, make data-enabled decision making and provide a more seamless approach to your end-users. It allows you to streamline processes, enahance productivity and improve users satisfactio
What do you dislike about the product?
Learning the system can take time and some of the knowledge available is not granular enough. The NQL Data Model can be difficult to understand and implement.
What problems is the product solving and how is that benefiting you?
The real-time data analysis is enabling my organisation to make decision-lead operational choices. This has has been critical to a few projects and saved copious amouts of time. We are also using it for application lifecycle, understanding our estate and how device management is not what we thought it was.
Nexthink provides so much data we didn't have
What do you like best about the product?
A lot of details data and insights. Remote Action to fix issue or proactively avoid issue
What do you dislike about the product?
Interaction with end users can be improved such as allowing user to retrieve missed campaign or put in some robustness to detect that user is ready to receive campaign before show it (instead of failed due to user not there). Need more options to schedule remote action (such as allow schedule base on device's local time so that we can deal with world wide users)
What problems is the product solving and how is that benefiting you?
Lots of out-of-the-box scripts we can use. Nice dashboard and lots ot data
Our Journey
What do you like best about the product?
We have been on our journey goingon 1 year since this implimenation we have managed > 95K endpoints (Windows, Mac, VDI), targeting them with over 47 remote actions, 70 Applications with performance measurements, 22 software packages tracked via software metering, and 5 published campaign. we have already seen measurable reduction of helpdesk tickets.
What do you dislike about the product?
One update I would like to see in the future is more scheduling options in the remote actions that include a maintnace window.
What problems is the product solving and how is that benefiting you?
One of our latest issues we have tackled was Teams versioning clean up in our environment, With nexthink we were able to have a more targeted approach vs. targeting the whole envoronment.
Nexthink Data - Power and Opportunity
What do you like best about the product?
Nexthink provides valueable insight into a large data set of PC related telemetry, use and web based application which when properly mined and used, offer the opportunity to create quick effective solutions to solve PC related issues, insights into user activities, resource scoping and consumption and compliance. It is integratable into numerous systems and offer lots of possibilities to creatively problem solve and provide enterprise insight. From data gather, to automation, alerting, orchestration, and communication, Nexthink is second to none.
What do you dislike about the product?
The length of data retention is still a slight limitation of the product. Currently it provides 30 days and it would be of extreme benefit to expand this to at least 60 days. This allows more scoping and investigational work to be done to figure out when issues started and how they were potentially solved through updates, patchings or automations available.
What problems is the product solving and how is that benefiting you?
Currently we have a vast array of self heal, on-demand, and API called automations that provide quick easy solutions to issues detected by nexthink, used by technicians to cut down time to resolve, and called through utterances through our chatbot. Additionally, we used Nexthink to monitor our environment for issues, help scope enterprise issues and guard the resources of our machines through constant agent monitor built into our change process and continouing state operations.
Nexthink enabled smarter ways of working and resolving issues at scale
What do you like best about the product?
The community interaction and user idea implementation.
The holistic and modular product mechanisms allowing me to get what i want out of it
The holistic and modular product mechanisms allowing me to get what i want out of it
What do you dislike about the product?
some key products of Nexthink are locked behind a paywall
What problems is the product solving and how is that benefiting you?
Nexthink is helping us solve various problems at scale rather than locally on a device. It allows us to take an issue, identify indicators for that issue in nexthink, and then be able to identify any other devices that have that issue, where we can then apply quick (sometimes automated) fixes
Nexthink has come in particulalry helpful for asset management and overviews of our estate
Nexthink has come in particulalry helpful for asset management and overviews of our estate
Nexthink: An incredible tool to go beyond IT excellence
What do you like best about the product?
The great capacity it brings for proactive and preventive IT support.
What do you dislike about the product?
The DEX Score has capacity to be improved.
What problems is the product solving and how is that benefiting you?
With Nexthink we are able to offer preventive and proactive IT support, being able to discover issues before it becomes massive disrupting employee productivity.
Nexthink install experience in the Transporation industry.
What do you like best about the product?
Identifying problem trends.
Proactively fixing issues.
Works over the internet.
Proactively fixing issues.
Works over the internet.
What do you dislike about the product?
Deleting records is non intuitive. Must upload CSV files.
Updating library content wipes out our custom settings.
Sometimes content that is out of date or has an update (such as an RA) does not appear in the RA section, only in the Library and you are unable to verify custom settings.
Updating library content wipes out our custom settings.
Sometimes content that is out of date or has an update (such as an RA) does not appear in the RA section, only in the Library and you are unable to verify custom settings.
What problems is the product solving and how is that benefiting you?
Disk space.
User profiles.
SCCM Client Health.
User profiles.
SCCM Client Health.
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