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A great CRM option for SMEs
What do you like best about the product?
Customer support is responsive and the features are sufficient for small to medium-sized operation. Integration with other apps also appreciated, however, they could add more in their marketplace.
What do you dislike about the product?
Moving features that were previously available in a lower-tier subscription to a higher-tier subscription.
What problems is the product solving and how is that benefiting you?
Unifying customer records for sales, marketing and support purposes.
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Freshworks FreshService is Refreshing and Robust
What do you like best about the product?
Freshworks platform has been a welcome change for me and honestly refreshing to use.
What do you dislike about the product?
There's so much, we haven't been able to make use of it all yet.
What problems is the product solving and how is that benefiting you?
It has a board view that I love and is friendly for our agents to use. We use Fresh Service and can identify problems and map the tickets that are dealing with the same problem. We can keep track of reoccurring “Problems” and make sure that a resolution is found. We can input that resolution, and we can create “Solutions” to issues that are searchable in a Knowledgebase. Onboarding and Offboarding are part of our “Employee Journeys” dropdown. We use “Changes” management within the application. There is “Assets” management that is convenient to have as well. We enjoy diverse “Reporting” capabilities for our team’s statistics. There’s even more in “Projects” management and without further explanation I recommend. So full and fun as well!
The Best CRM
What do you like best about the product?
Freshworks is a very good platform that provides one of the best customer engagement CRM. One of its biggest advantages is its user-friendly interface, making it easy for me to implement and use without extensive technical expertise.I have used Freshdesk, and it stands out as one of the best tools for customer management.
What do you dislike about the product?
Sometimes there is a delayed response time.
What problems is the product solving and how is that benefiting you?
Freshworks helps me in solving major challenges related to customer support and service management that improves efficiency and enhances customer experience. Freshdesk is reducing manual work, improving response times, and streamlining customer interactions.
Exceptional Support and Reliability
What do you like best about the product?
Whenever we've encountered an issue or had a question, Freshworks' support team has been quick to respond, often going above and beyond to ensure our needs are met.
What do you dislike about the product?
The integration and management of Freshworks' numerous products can sometimes be challenging.
What problems is the product solving and how is that benefiting you?
Consolidate multiple multilingual call centers across various time zones into one centralized platform.
Freshdesk review
What do you like best about the product?
It help us support with out support system. raising tickets and handling user issues. we have integrated its bot in our webapp.
What do you dislike about the product?
There are frequent outage in freshdesk that needs to be improved. but overall its good.
What problems is the product solving and how is that benefiting you?
It help us to initialize support bot and solve the customer support related issue involving raising tickets and human agent in the loop.
Spectacular
What do you like best about the product?
I like it because it allows unifying all its services in a single workspace. Its ease of use is practical, the ease of implementation, customer support is complicated but they are always willing to help, my frequency of use is daily almost 24/7, the number of functions it has are very diverse and super easy to integrate.
What do you dislike about the product?
Perhaps communication with support can sometimes be confusing.
What problems is the product solving and how is that benefiting you?
The truth is, it has greatly facilitated the use and logistics of the client portfolio that the company currently maintains. It has helped us a lot in organizing all the pending tasks.
The best plataform for tickets and organitazation
What do you like best about the product?
The best thinks in freshdesk is the dashboards and reportings, easy for use, customer support.
What do you dislike about the product?
Maybe the cost for use the plataform, can be better
What problems is the product solving and how is that benefiting you?
Follow clients cases
A User-Friendly Ticketing Solution
What do you like best about the product?
User-Friendly, multiple automation options, easy to integrate
What do you dislike about the product?
detailed product training not available due to which user cannot make use of the tool effectively
What problems is the product solving and how is that benefiting you?
Categorzing the incoming tickets, multiple automation helped to reduce the manual efforts
Honest Review with 4 year of Experience
What do you like best about the product?
1. The ease of integration with the website and other necessary softwares.
2. Ease of customization with the tools as per our requirements. e.g designing helpcentre page. Set FAQs for the end Customers.
3. Availability of so many supporting Apps.
4. Data security.
5. Post sale assistance and ease. The response time is very effective.
2. Ease of customization with the tools as per our requirements. e.g designing helpcentre page. Set FAQs for the end Customers.
3. Availability of so many supporting Apps.
4. Data security.
5. Post sale assistance and ease. The response time is very effective.
What do you dislike about the product?
1. Data migration from other ticketing tools is limited. You can import data from very limited tools only.
2. Time taken by an Agent or a team/ Group on any ticket (Assinged time) is not available.
2. Time taken by an Agent or a team/ Group on any ticket (Assinged time) is not available.
What problems is the product solving and how is that benefiting you?
1. Complete Alanytics of customer queries/ Complaints.
2. Automating majority queries and monitor customer sentiments on responses through Automations.
3. Customer Sentiments on each and every conversations.
4. Team Analytical data managements.
2. Automating majority queries and monitor customer sentiments on responses through Automations.
3. Customer Sentiments on each and every conversations.
4. Team Analytical data managements.
Great User Interface
What do you like best about the product?
Analytics, allowing me as a TL to keep a check on individual performance
What do you dislike about the product?
Nothing really, the interface is easy to use.
What problems is the product solving and how is that benefiting you?
allowing us to receive feedback from our customers, as well as allowing us to resolve the issues in a timely and proficient manner
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