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Easy setup and plenty of configuration
What do you like best about the product?
I am confident in my protection with MDR and knowing that Sophos is watching my back.
What do you dislike about the product?
Sometimes the client does not install properly and a manual removal is needed
What problems is the product solving and how is that benefiting you?
MDR is protecting me from users that may be browsing to places they shouldn't, or downloading things they shouldn't
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Sophos has an amazing suite of integrated security solutions!
What do you like best about the product?
Their simplicity, ease of use and straight to point offering. Their delivery standards, communication and accessibility is quite impressive. Ease of use of their products is something that we were really keen on as well, and the fact that the transition to the client is seamless.
What do you dislike about the product?
The registration process can be a bit of an issue and may require input from their support. Pricing changes and ever-changing training material. Improvements to the stability of the registration process and a scheduled training plan would help
What problems is the product solving and how is that benefiting you?
Allows me to focus on my primary objective of consuming the service rather than focussing on managing it and making sure that my detection rules are on par as per industry regulations. MDR allows me to sleep restfully knowing a team of experts is watching over my enterprise 24x7
Sophos MDR: Robust Security, Seamless Integration, and Unmatched Support
What do you like best about the product?
What I like best about Sophos MDR is its powerful proactive threat hunting capabilities, which actively identify and mitigate potential cyber threats before they can cause damage to our organization. This, combined with its seamless integration into our existing infrastructure and the exceptional support provided by the knowledgeable Sophos team, makes it an outstanding cybersecurity solution for any organization.
What do you dislike about the product?
One downside of Sophos MDR is that the website interface for management can be slow, which may impact the overall user experience during system configuration and monitoring.
What problems is the product solving and how is that benefiting you?
Proactive threat detection: By identifying and mitigating potential cyber threats before they cause damage, Sophos MDR significantly reduces the risk of security breaches and protects our digital assets and infrastructure.
Happy we partnered with Sophos MDR
What do you like best about the product?
I like that it's a second set of experts ready and willing to help when something needs investigated. There are certain aspects of the job that are a neucance for my SOC, and it's great that the MDR team handles many of those. Like turning the latest news on zero day vulnerabilities or attacks that are springing up into threat hunts.
What do you dislike about the product?
There are the occasional false positives where they need us to talk to end users to investigate something deeper, you know... "Go ask this Developer why we has using XYZ software.
What problems is the product solving and how is that benefiting you?
It's a second set of eyes. It's a team of experts that my SOC team can learn from. It's a second opinion as to whether something has been contained. And it also handles things that would otherwise not get notices until the morning.
3 Year Customer With No Regrets Adding On MDR
What do you like best about the product?
Sophos MDR has allowed us to provide 24/7 detection and response for our district. As a public school, we don't have a full-time team watching things after hours or on weekends. With cyber threats increasing in the public sector, we had to come up with a solution not only for peace of mind but to meet the requirements for cyber security insurance.
Sophos has been incredibly patient and helpful during our transition from using them as an AV solution to managed detect and response.
Sophos has been incredibly patient and helpful during our transition from using them as an AV solution to managed detect and response.
What do you dislike about the product?
It's hard to find "something" to put here when you're honestly happy with the product you're using and the process getting you to where you wanted to be.
The only thing that could come close to a dislike was a few of the initial meetings had some overlap. ie, spending 20 minutes reviewing things during one meeting you just went over the week before with a different team.
The only thing that could come close to a dislike was a few of the initial meetings had some overlap. ie, spending 20 minutes reviewing things during one meeting you just went over the week before with a different team.
What problems is the product solving and how is that benefiting you?
The first month we were using MDR, we had an incident with a high school student attempting to bypass UAC. He downloaded multiple scripts, and one of them contained malicious code. Within minutes of this incident, my cell phone rang, the agent informed me of what they detected, what device this was on, and the actor in question. This allowed us to identify this incident's location quickly, isolate the PC in question until we were comfortable it was clean for use, and inform administration of this student's misuse of school property.
This addressed one of the two major problems we had. One was the ability to identify threats this quickly. The other was ensuring we had a solution to address issues outside our regular working hours. The latter of which helps us sleep better at night.
This addressed one of the two major problems we had. One was the ability to identify threats this quickly. The other was ensuring we had a solution to address issues outside our regular working hours. The latter of which helps us sleep better at night.
Quality MDR service
What do you like best about the product?
Constant 24/7 monitoring with good response times. Escalation to higher-tier MDR analysts happens quickly.
What do you dislike about the product?
Lower-tier analysts sometimes have gaps in their analysis of complex detections, attempting to correlate two or more unrelated data points.
What problems is the product solving and how is that benefiting you?
Covering the 2nd and 3rd shift for endpoint detection and monitoring of corporate assets. My SOC is only on-call during this time. Off-loading some of this monitoring also frees time for other security-related projects on my team.
Take The Stress Out
What do you like best about the product?
The support time, Deployment and dashboard easiness.
What do you dislike about the product?
application control has to imrove little.
What problems is the product solving and how is that benefiting you?
Threat analytics and reporting.
Night and Day - Sophos has your back.
What do you like best about the product?
We have them do everything, from detection to remediation.
They do not have to bother me for the faulse positives.
They send reports via emails upon any case they remediated.
They do not have to bother me for the faulse positives.
They send reports via emails upon any case they remediated.
What do you dislike about the product?
They can not offer laundry services.
There is not anything to dislike about thier service.
The emails are seldom because they analyze and apply patch to their search and destroy database constantly.
There is not anything to dislike about thier service.
The emails are seldom because they analyze and apply patch to their search and destroy database constantly.
What problems is the product solving and how is that benefiting you?
Lack of quiet nights. Being able to sleep at night without phone calls from network security personnel. More productive during the day, not having to worry about compromise.
Capsule 8- better threat detection
What do you like best about the product?
It is faster and provides an automated response to threats. Also, it offers seamless working and reduces the usage of memory disk to enhance the system performance.
What do you dislike about the product?
I have been using this software for a month now, and there are no discrepancies.
What problems is the product solving and how is that benefiting you?
It helps solve or remove complicated malware or threats in laptops and desktops. Also, it reduces the time in the organisation.
Sophos augments local IT staff by providing additional help with security real time/ log evaluations
What do you like best about the product?
Sophos MDR is always in the background. For us, most of the time MDR is in the background. When an event requires additional oversight, they communicate fast and help as needed.
What do you dislike about the product?
There is nothing I dislike about the product. On occasion, submitted support tickets can take 24 to 36 hours for a response.
What problems is the product solving and how is that benefiting you?
At this point in time we have no issues with Sophos MDR.
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