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Absolutely love Outreach
What do you like best about the product?
I love that Outreach connects my emails, prospects, leads - everything from emails to phone calls to salesforce
What do you dislike about the product?
Nothing so far -- outreach has been great!
What problems is the product solving and how is that benefiting you?
Outbound call tracking, sales engagement, conversation intelligence, no more missed phone calls or tracking down leads phone numbers, no more wondering about emails being synced
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Stagnant Product + Unhelpful Staff
What do you like best about the product?
It does the basics well: Sends sequences, syncs with other martech and has a solid admin dashboard.
What do you dislike about the product?
The engage product is stagnant. Looks to have the same features, UX, integrations and issues as it had 5 years ago. Frequent requests for a product roadmap or understanding how AI is involved is glossed over by the CS team and the AEs talk grandly about all the featured of the tool - and how industry leading it is - but shy away from demonstrating this. This is confounding.
What problems is the product solving and how is that benefiting you?
Sending catered sequences
Outreach - The All rounder
What do you like best about the product?
Easy to use and makes it simple to follow-up with prospects. Especially great with Chorus integration.
What do you dislike about the product?
Sometimes depending on the geography you might have trouble using the telephony feature.
What problems is the product solving and how is that benefiting you?
Simple and easy to follow-up with prospects with the entire history of the conversation. Integration with the CRM makes is very easy to keep all the prospect notes in one place.
The best tool to automate your sales sequences
What do you like best about the product?
That I can focus on calling and reach out to more customers.
What do you dislike about the product?
Not that much actually, I am quite happy with the tool.
What problems is the product solving and how is that benefiting you?
It automates sequences so that I don't have to manually send emails, instead those are sent automatically depending on each step of the sequence
My team could not live without Outreach
What do you like best about the product?
Just overall very good features & functionalities, including good reporting. We use Outreach on a daily basis and so far the integrations are pretty good.
What do you dislike about the product?
calling functionalities could be improved
What problems is the product solving and how is that benefiting you?
Automizing our outbound efforts.
Really, Really bad customer support
What do you like best about the product?
Honestly, nothing. The platform is very basic and claim to solve a lot bigger sales problem.
What do you dislike about the product?
Really bad customer support. Their billing and support portal never logs in. They never reply to emails and during renewals, they forget their customers completely. I am not sure how the company is even running with this kind of service.
What problems is the product solving and how is that benefiting you?
It is not benefiting at all. On top of it, it doesn't integrate with Linkedin. I prefer, Lemlist and other tools are far better than outreach
Useful for organizing prospects
What do you like best about the product?
Everything is easy to find, info is detailed, great ways to organize prospects
What do you dislike about the product?
I wish there was a way to group prospects into lists without having to add / remove tags.
What problems is the product solving and how is that benefiting you?
The integration into Nooks is extremely helpful and saves a lot of manual time.
Outreach Simplifies Contacting Prospects
What do you like best about the product?
I like being able to track when my prospects open my email/number of opens, and creating sequences within the same platform. Very easy to use, I use it daily in my role as an SDR.
What do you dislike about the product?
I have yet to come across anything I dislike about Outreach.
What problems is the product solving and how is that benefiting you?
Specifically tracking sales outreach metrics and performance of individuals.
Great for Sales outreach
What do you like best about the product?
How easy it is to stay organized and get all outreach done in a timely manner
What do you dislike about the product?
Adding contacts can sometimes take awhile to be in the system
What problems is the product solving and how is that benefiting you?
getting alll outreach done in one platforom and easy to navigate
USER FRIENDLY
What do you like best about the product?
Very user friendly tool, easy to navigate and self start
What do you dislike about the product?
certain difficulties in bulid integrations
What problems is the product solving and how is that benefiting you?
email tracking , automated sequences
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