Stagnant Product + Unhelpful Staff
What do you like best about the product?
It does the basics well: Sends sequences, syncs with other martech and has a solid admin dashboard.
What do you dislike about the product?
The engage product is stagnant. Looks to have the same features, UX, integrations and issues as it had 5 years ago. Frequent requests for a product roadmap or understanding how AI is involved is glossed over by the CS team and the AEs talk grandly about all the featured of the tool - and how industry leading it is - but shy away from demonstrating this. This is confounding.
What problems is the product solving and how is that benefiting you?
Sending catered sequences
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