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I used to really like them. . .
What do you like best about the product?
The product itself is great - when it is working correctly. I love almost all the features and think if fills a big need in the industry
What do you dislike about the product?
For the past month or so, Outreach's product has been so buggy. When I edit templates the cursor jumps around and it is hard to put in URL links where I want them. At least 4 times a week I find that someone actually replied to my sequence but for whatever reason, Outreach doesn't catch that and they keep getting emails, making me look unprofessional.
When I deal with support all I get is an email thread back and forth with people that takes FOREVER to get thru and invariably ends up with them asking for screen shots of what I'm talking about (which I get) but nothing ever really gets resolved. And the support process takes a long time. I don't have time to be checking my email every 10 or 15 min waiting for my support person to reply - its very disjointed
When I deal with support all I get is an email thread back and forth with people that takes FOREVER to get thru and invariably ends up with them asking for screen shots of what I'm talking about (which I get) but nothing ever really gets resolved. And the support process takes a long time. I don't have time to be checking my email every 10 or 15 min waiting for my support person to reply - its very disjointed
What problems is the product solving and how is that benefiting you?
I use Outreach as a recruiting tool. I think the product saves me a lot of time and the automated drip email campaigns are great. When it is working properly I feel like it is a good and non-spammy looking solution.
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HUGE upgrade
What do you like best about the product?
Everything in one place. Automation, data, A/B testing, history, sequencing, ease of adding new prospects...all of this is well and attractively put together and incredibly intuitive. Has all the features we needed to upgrade our sales practices and continue to hone, improve, and scale.
What do you dislike about the product?
Some of the search features could use some updating. For example, searching by company has been more difficult than we would have liked because our upload didn't properly place the company name of a prospect in the 'account' field. Easy enough to fix / get around but not as easy as most of the other features.
Customer service wasn't the best, and it took longer for Outreach to get us set up than promised. It was very easy, there was just an unnecessarily long delay.
Customer service wasn't the best, and it took longer for Outreach to get us set up than promised. It was very easy, there was just an unnecessarily long delay.
What problems is the product solving and how is that benefiting you?
My sales team needed more automation, more freedom to tweak sequences once they've begun, and better analytics and managerial metrics available. Since we launched 10 days ago, we have almost our entire database of prospects uploaded and sequenced with personalized messages and the whole team has realized immense time saving techniques. Outreach cuts way down on process time, and allows us to focus on business needs instead of administrative ones.
Recommendations to others considering the product:
As an automation and basic CRM tool, Outreach has so far exceeded all expectations. We may pair it with Salesforce to truly get the most out of it, but if you are looking for a sales tool that all of the members of your team can use and share data and institutional learning from, this fits the bill.
Outreach is a total time saver!
What do you like best about the product?
The sequences allow my team to set up genuine and consistent outreach to passive candidates and makes sure Betts is top of mind when they do start their job search.
What do you dislike about the product?
The initial prework is pretty time consuming, so that has been the hardest part. Getting the team to commit to that work at the beginning is tough since we are such a fast paced environment, but once they do they love it.
What problems is the product solving and how is that benefiting you?
The constant touch problem. Our team has a 90 day candidate ownership, and many just reach out every 90 days instead of keeping in touch with relevant and thoughtful emails. This has helped a ton!
Powerful tool with a great feature set
What do you like best about the product?
Outreach makes marketing and cold-emailing very simple. Creating not just a simple email drip campaign, but one that also incorporates call tasks and other 'generic' tasks as well is very helpful for maintaining an efficient and effective workflow. The 'Outreach Everywhere' Chrome extension makes it easier to keep track of prospects from the other platforms you contact them from, like Gmail and SalesForce, while their Gmail bar is very useful for sequencing prospects or replying with a template right from within Gmail. 'Personas' make it easier to connect with prospects in the most relevant way, while their stats and reporting help with keeping track of your business and seeing where your successes and challenges are.
What do you dislike about the product?
While Outreach has a very rich and complex feature-set, this can also be its downfall. Many of the great features that /can/ add a lot of value tend to fail or be buggy, rendering them unusable. Examples include Outreach Everywhere pulling up the 360* view instead of the correct prospect when you are looking at their SFDC contact page or an email chain with the prospect in Gmail. When importing a single .csv with prospects from multiple accounts, the import wizard gives you the option to map these prospects directly to their (already created) accounts in Outreach, but this function has never worked. There is an inability to reorder sequence steps if a prospect has already been through the sequence, meaning if you want to make an improvement you must recreate the sequence and add prospects to a copy of it.
What problems is the product solving and how is that benefiting you?
In our (SDR) organization, we use Outreach to automatically follow up with inbound leads, perform higher-scale outbounding efforts with Account-Based Sales Development, and drive attendance to regional events. Using Outreach in conjunction with DiscoverOrg's extensive prospect database has helped us reach the right individuals, at the right time, in the right way. One of the great benefits of using Outreach has been the ability to maintain our inbound and outbound contacts in separate CRMs, and view activity histories for prospects that previous SDRs have touched or contacted.
Recommendations to others considering the product:
Talk to Outreach! I have worked with their support team on a number of occasions in my short tenure here, and while they have not often been able to solve the issues or add the functionalities I was inquiring about, they have gone out of their way to follow up with me and keep me in the loop, as well as giving me background on when I might expect a certain bug fix or functionality add.
Worked daily with this product over multiple months.
What do you like best about the product?
Easy navigation tools and reporting options. Very easy to run without much need for training. The support staff is excellent.
What do you dislike about the product?
Some of the functionality I needed was not yet an option. Mainly around creating variable emails within a single campaign type.
What problems is the product solving and how is that benefiting you?
Business development issues and best processes around creating qualified leads.
Recommendations to others considering the product:
Great options and gives you what you need without unnecessary bells and whistles.
Has helped my sales team be more productive and close more business!
What do you like best about the product?
It has given my sales team a place to stay more organized and has allowed them to free up time to focus on what is high priority without letting it fall through the cracks. In our industry, timing is everything and communication is all through email so this has allowed us to get better emails created and going out to the right people at the right times. It has also made them think smarter with the emails they are sending since now we gain more insights on what is being opened and what is not. There was no way we could have our reps doing the volume of outreach without this tool, but with more sales and more/better opportunities.
What do you dislike about the product?
Awaiting on the Outlook integration (which I know they are ALL over right now) but until that is finished, my reps are still bouncing a bit back and forth b/t their inboxes and Outreach. Same goes with Salesforce and Opportunities, but hopefully both will be taken care of soon!
Better metrics in calculating ROI but maybe that will come with any opportunity management capabilities.
Better metrics in calculating ROI but maybe that will come with any opportunity management capabilities.
What problems is the product solving and how is that benefiting you?
Losing business based on not reaching out at the right times and to the wrong people. Letting good business fall through the cracks due to time management and overall bandwidth. Overall organization and productivity.
Recommendations to others considering the product:
Having either an Outreach implementation team or in an house Salesforce admin (if utilizing) will help with getting the product up and running easily. Watch their videos and join their University - very short but concise and clear. Helped both myself implement for my team but also made a requirement for my users to watch which I reference a lot with questions.
If you primary Outreach to potential (or existing) business is through email, this product does the job and very well. The UI is easy for users to navigate and not get frustrated and simple to utilize for even those senior reps not looking for change.
If you primary Outreach to potential (or existing) business is through email, this product does the job and very well. The UI is easy for users to navigate and not get frustrated and simple to utilize for even those senior reps not looking for change.
Easily the best outbound sales engine
What do you like best about the product?
Sequence analytics is really top notch. Being able to iterate each message is very powerful for a outbound sales team that relies heavily on emails. The ability to mix in call tasks and generic tasks just makes it such a well rounded tool to work out of.
What do you dislike about the product?
Open and click tracking leave a lot to be desired.
What problems is the product solving and how is that benefiting you?
Scaling an outbound sales engine. We have been able to drastically improve ramp time for new reps by having a system that shows the history of emails and their effectiveness (open rates, click rates, reply rates)
LOVE Outreach
What do you like best about the product?
I LOVE the personal feel that Outreach provides to customers.
What do you dislike about the product?
Max sends per hour. Annoys me how slow the emails send sometimes.
What problems is the product solving and how is that benefiting you?
Getting in the door of new companies
Recommendations to others considering the product:
I LOVE OUtreach. Amazing product for prospecting
Outreach DF Review
What do you like best about the product?
Big fan of outreach, use it everyday at work. Love the sequencing as well as the reporting and analytics. Finally, working through their 360 degree view makes it easier for me to jump start my day when I get in early at the office.
What do you dislike about the product?
Wish that the CS team was a little faster to respond, but they are growing so quickly it's understandable.
What problems is the product solving and how is that benefiting you?
Sales automation when used correctly it great at driving leads and creating opportunities.
Targeted Sales Generation Approach
What do you like best about the product?
It's a great way to target demographics in order to send automated communication for products and services.
What do you dislike about the product?
The price is steep considering how many users we have. A group license would make more sense because we are limited in the users given the price.
What problems is the product solving and how is that benefiting you?
Choosing a way to reach past, current, and potential sales with known contact information. It syncs with Salesforce so I don't have to reinvent the wheel.
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