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Outreach User Friendly
What do you like best about the product?
The ease of use and the number of features.
What do you dislike about the product?
Emails being blocked or undelivered keeping track of all sequence bottlenecks.
What problems is the product solving and how is that benefiting you?
All sequences and automated emails go through sequence. Solves for time and the amount of prospects I can manage daily.
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Simplify communication with clients
What do you like best about the product?
That allows me to make interactions from Sales Cloud to send massive sequences.
What do you dislike about the product?
What limits the number of shipments per day
What problems is the product solving and how is that benefiting you?
Through outreach, we streamline the sending of mass sequences for portfolio presentation or event follow-up.
Good tool
What do you like best about the product?
it has a lot of features such as checking live who's interacting with my emails and you can integrate with a lot of sales tools
What do you dislike about the product?
when you're sending an email, the email screen is very small and you can barely see what you're sending. Also, it'd be great to have a better overview of my accounts and pending tasks
What problems is the product solving and how is that benefiting you?
It's is my sales tool and works well, however, I prefer others like Salesloft
Good for organizing my daily tasks.
What do you like best about the product?
The organization tools within the application.
What do you dislike about the product?
The book a meeting link doesn't work within my emails.
What problems is the product solving and how is that benefiting you?
Daily task organization, and email tracking.
Best calling and sales execution solution
What do you like best about the product?
What users like best about Outreach is its multi-channel communication, automated workflows, and advanced analytics. These features help streamline sales processes, improve follow-ups, and boost overall productivity, ease of use of solution, ease of integration with our CRM.
What do you dislike about the product?
Users often dislike the steep learning curve of Outreach, as well as occasional bugs and slow loading times that can affect efficiency. Some also find the pricing to be higher compared to alternatives.
What problems is the product solving and how is that benefiting you?
Outreach helps streamline sales engagement by automating follow-ups, tracking customer interactions, and organizing outreach efforts. This results in increased efficiency, better pipeline management, and improved sales performance.
Predatory Contracts
What do you like best about the product?
integrates well with gmail, ok workflows. basic reporting that is easy to understand.
What do you dislike about the product?
Outreach is significantly overpriced for what it offers. The platform has a clunky interface and still relies on your own email servers, essentially functioning as an email scheduler with very basic reporting capabilities. Additionally, their agreements are evergreen—automatically renewing annually without alternative terms. If you miss the cancellation deadline by even a few hours (be mindful of their time zone), they enforce renewal for the entire year without any willingness to negotiate. This lack of flexibility makes for a frustrating and rigid customer experience.
What problems is the product solving and how is that benefiting you?
After seven years as a client of Outreach, we initially found the platform invaluable for documenting our cold outreach to potential clients. However, over time, the platform has not evolved to meet modern demands. Today, there are numerous alternatives that offer superior performance, enhanced features, more insightful reporting, and at a significantly lower cost. It is also mindblowing that their billing is still a completely separate platform with different login credentials - making billing issues brutally painful to navigate
Quite expensive and its not user friendly also
What do you like best about the product?
Its just give you good analytics apart from it nothing special about this tool.
What do you dislike about the product?
Support is not good apart from it the tool has lot og Bugs with respect to Clicks and at a time a prospect has replied to the email but the reply has received to my gmail id but not reflected in outreach.
What problems is the product solving and how is that benefiting you?
Simplying helping me to send emails and calls apart from it analytics of prospect.
Outreach recommendation
What do you like best about the product?
Ease of use! Very easy to integrate with my CRM as well as email account.
What do you dislike about the product?
There is a bit of a lag in update from Outreach to my CRM, but that may also have to do with the latter
What problems is the product solving and how is that benefiting you?
Easy to use for outgoing calls to prospects and clients. Integrates directly with CRM for easy reporting for our management team
Incredible Customer Care Team!
What do you like best about the product?
I love outreach as a product as it's detailed and enables you to truly customers your prospect journey. It's important to have it set up correctly by your business admin so that the correct fields are available and synced as there's lots of scope to disect your data.
What really made me write this review though was their incredible customer care team. I had an urgent query but I marked it as low priority as it wasn't system-related by a knowledge gap I had. Within an hour, Oscar had reached out to support me. I explained that this was a task I needed to complete today so he offered a screen-sharing zoom call to work with me and that was also set up within the hour. The workflow I required wasn't authorised by our own internal admin and so Oscar spent time finding workarounds to help me achieve the same business goal.
I truly was really impressed and it's a level of service not often found in the busy SaaS industry. Product is half the story but service is what keeps you and Oscar in the support team provided this. I now feel empowered to try new workflows on a deeper level as I believe Outreach will help me to be successful.
What really made me write this review though was their incredible customer care team. I had an urgent query but I marked it as low priority as it wasn't system-related by a knowledge gap I had. Within an hour, Oscar had reached out to support me. I explained that this was a task I needed to complete today so he offered a screen-sharing zoom call to work with me and that was also set up within the hour. The workflow I required wasn't authorised by our own internal admin and so Oscar spent time finding workarounds to help me achieve the same business goal.
I truly was really impressed and it's a level of service not often found in the busy SaaS industry. Product is half the story but service is what keeps you and Oscar in the support team provided this. I now feel empowered to try new workflows on a deeper level as I believe Outreach will help me to be successful.
What do you dislike about the product?
The learning curve can be a little steep but you're well supported for success by the customer care and onboarding teams.
What problems is the product solving and how is that benefiting you?
Reachout at scale is always challenging and I feel teh flexibility of Outreach enables me to create multiple custom campaigns with little effort.
Not a true partner.
What do you like best about the product?
The platform is as you would expect from any Sales Execution platform.
What do you dislike about the product?
When time came to needing a partner and someone willing to work with our company they disappeared and put their own interest over the partnership.
What problems is the product solving and how is that benefiting you?
Outreach claims to help companies increase proformance but are not a company that truly partners with their customers.
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