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How we removed PDF manual completely
What do you like best about the product?
The customer support is very responsive. It's easy to use and the implementation was also very very fast.
What do you dislike about the product?
Sometimes there are styling issues, but with the customer support, we also figure it out.
What problems is the product solving and how is that benefiting you?
We are transforming the PDF manual into interactive guidance.
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It was great experience working with Nexthink and best tools for IT infra for any organization.
What do you like best about the product?
The best thing about it is great product with awesome features for end users solutions that solve both self service and self heal solutions, the new featuresof remote action help user to solve problems automatically however in another side campaign help user to let them know issue in their system and solve dynamically, one more features IT analytics on nexthink portal helps to understand graphical data, dashboard that really helps managers , it gives redults on your fingertips, and very much helpful in IT infrastructure.
What do you dislike about the product?
Only one thing that it is not generating real time Data for reporting. But in the current version they are providing real time data and that is great.
What problems is the product solving and how is that benefiting you?
I have solved lots of end user issues that decreases volume of tickets of help desk. There were lots of issues related to software,
hardware, netw, security raised by end users that create huge volume of tickets and make service desk agents life hell but thanks to nexthink which allows us to build solutions and push it through Nexthink that solved issues without intervention of users using their remote action and also provide campaign that pop-ups in their system to solve issue by themselves by analyzing the issue in background . Nexthink having awesome analytical features which helps us the identity issue and creating solutions accordingly.
hardware, netw, security raised by end users that create huge volume of tickets and make service desk agents life hell but thanks to nexthink which allows us to build solutions and push it through Nexthink that solved issues without intervention of users using their remote action and also provide campaign that pop-ups in their system to solve issue by themselves by analyzing the issue in background . Nexthink having awesome analytical features which helps us the identity issue and creating solutions accordingly.
Good Analytical tool with vast options
What do you like best about the product?
Nexthink tool captures every event and from that, we can prepare good amount of trends
What do you dislike about the product?
1. Nexthink should support Android devices
2. It should, by default, store 90 days of data, so it will be good to pull out data for analysis purpose
2. It should, by default, store 90 days of data, so it will be good to pull out data for analysis purpose
What problems is the product solving and how is that benefiting you?
1. Devices that are not performing well and their reasons
2. Certain automationw
2. Certain automationw
Insight to user behavior
What do you like best about the product?
in App content without having to leave the product. I also like the analytics and trails feature.
What do you dislike about the product?
Nothing to really dislike. It's unlike other platforms and can be utilized in a number of ways.
What problems is the product solving and how is that benefiting you?
Point in time content delivery and "between" app process breakdowns.
The glue that links all our software together
What do you like best about the product?
We use adopt to give our employees one place to go for support across all of our applications. This has been an amazing help since a lot of our employees are now remote. The product is easy to use, and AppLearn is really helpful.
What do you dislike about the product?
Not much really, they did have a couple of missing features when we first bought the product but they quickly caught up.
What problems is the product solving and how is that benefiting you?
Disconnected employees and a poor support experience
Great Product, even better people!
What do you like best about the product?
The product is simple to use and does what it says on the tin! I've used other DAPs and found them to be overly complicated. I have to say the AppLearn employees are great to work with and so helpful.
What do you dislike about the product?
At first, there were a few features missing, but regular improvements have resolved these gaps.
What problems is the product solving and how is that benefiting you?
software adoption and ongoing software utilisation.
Great for multiple enterprise applications
What do you like best about the product?
ApplLarn is more than just steps, it is about processes. It not only shows you how, but with the why which is important to our teams.
What do you dislike about the product?
They seem to be improving this, but getting it to be fully self-supported will be helpful. With that said, the team at AppLearn is great in getting you configured.
What problems is the product solving and how is that benefiting you?
We seem to have very consistent updates to processes or we have a process that only happens occasionally. Being on the executive team, I did not do some of the activities on a regular basis and when I did AppLearn helped me walk through the process so I did not have to get my admin or another individual in to help me out. We also were able to communicate items like how to do an annual review and what it means to rank someone a 5 (top performer) when it should be sparingly. In the past, everyone got a 5 and then we had to go back and level set the review process.
Nexthink tool has bring in a lot of productivity in work, the automation has made work easier.
What do you like best about the product?
Automated remote actions are outstanding. They remediate the issue and generate results in a flick of seconds, saving a lot of time and workforce. The campaign feature is lovely, and so many things can nudge users without even contacting them.
What do you dislike about the product?
Nothing I can think of now. I like everything so far, be it support, technical staff, etc.
What problems is the product solving and how is that benefiting you?
We solve many issues like Outlook crashes, system restart issues, disk cleanup, application crashes, and many more.
There are many benefits
-save time
-efficient results
-increase productivity
There are many benefits
-save time
-efficient results
-increase productivity
Recommendations to others considering the product:
Just go for it without giving a thought. Trust me, and you guys will love your decision.
Very effective and would highly recommend it
What do you like best about the product?
Remote actions and Campaign feature which reduces the manual efforts
What do you dislike about the product?
Integration with ITSM tool is complicated or not clear
What problems is the product solving and how is that benefiting you?
Broadcasting messages, Device Performance issues
Nexthink implementation and value recognition experience
What do you like best about the product?
Its unique proposition for corporate end user community
Easy to configure portals and dashboards
Multiple level of drill down to find cause for a trend and ability to resolve
Timeline view of device performance, further connected view
Ability to easily integrate with ITSM like Remedy, SNOW, workplace tools such as SCCM
Easy to configure portals and dashboards
Multiple level of drill down to find cause for a trend and ability to resolve
Timeline view of device performance, further connected view
Ability to easily integrate with ITSM like Remedy, SNOW, workplace tools such as SCCM
What do you dislike about the product?
Dasboards for IT management view can be more modern and interactive. The version I worked with had limited options
What problems is the product solving and how is that benefiting you?
Outlook isssues
Password reset proactive prompts
File space/disk space issues
Mass communication on outage, preventive and reactive
custom user survey based feedback for specific or all groups
Custom solution build for PC diagnostics
Asset inventory management for enterprise
Complementing SCCM in resolving PC issues related to software distribution, patch compliance
Password reset proactive prompts
File space/disk space issues
Mass communication on outage, preventive and reactive
custom user survey based feedback for specific or all groups
Custom solution build for PC diagnostics
Asset inventory management for enterprise
Complementing SCCM in resolving PC issues related to software distribution, patch compliance
Recommendations to others considering the product:
Nexthink is a market leader. But there are other companies offering similar products and services for some one to review and take a decision on whats best for them. What makes Nexthink unique is its thoughtful design of solutions required for the IT support serving corporate end user community. Its ability to integrate seamless with IT support, ITSM tools, Management dashboards and friend communication with end users along with its core ability of analytics and remote self heal makes it a great choice
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