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Easy to Navigate
What do you like best about the product?
Easy to use to navigate around blocks, great amount of features.
What do you dislike about the product?
Customer Service Support is not up to date
What problems is the product solving and how is that benefiting you?
Communications contact withe customers.
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Very usefull and easy
What do you like best about the product?
All the options and information for the interactions is clear
What do you dislike about the product?
it takes a little to load the recorded interactions
What problems is the product solving and how is that benefiting you?
allows me to review the recordedd interactions,
Genesys is a great work tool
What do you like best about the product?
the practicality of the platform and it is very comfortable to work with
What do you dislike about the product?
some of the updates and their interaction with other clients
What problems is the product solving and how is that benefiting you?
the comunicattion with new clients and possibles work efficency
A powerful workforce management tool
What do you like best about the product?
I really love the API platform and the handy user interface.
What do you dislike about the product?
The lack of functionnality in comparison with other solutions.
What problems is the product solving and how is that benefiting you?
We need to train our agents with a knowledge database to correctly respond to our customers.
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