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Capable, Responsive and Budget-Conscious- perfect trifecta
What do you like best about the product?
Their capability and responsiveness, followed closely by their price-point
What do you dislike about the product?
the only thing that needs work in my view is the richness of the SIEM data available for access by the service-user. Their team does an excellent job utilizing the data being sourced from the sensors in our environment, but the ability for me (the customer) to directly query that data-set is somewhat limited.
What problems is the product solving and how is that benefiting you?
Arctic Wolf is helping bridge the gap between the capabilities and resources a company our size would normally have at our disposal, and the very real needs we have in this space, regardless of our footprint. They bring a level of focus and capability that small companies simply can't deliver for themselves at the price-point.
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Impressive security solution
What do you like best about the product?
I've been thoroughly impressed with Arctic Wolf's Managed Detection and Response (MDR) service. Their 24/7 monitoring and proactive threat detection have provided peace of mind for our organisation. The Concierge Team is incredibly knowledgeable and acts as an extension of our internal team, providing us with invaluable guidance and support.
What sets Arctic Wolf apart is their commitment to not just detecting threats but also helping us strengthen our overall security posture. Their platform is user-friendly, and the onboarding process was both painless and seamless.
Since implementing Arctic Wolf MDR, we've seen a significant improvement in our ability to identify and respond to potential threats quickly and effectively. I highly recommend Arctic Wolf to any organisation looking to enhance their cybersecurity defences.
What sets Arctic Wolf apart is their commitment to not just detecting threats but also helping us strengthen our overall security posture. Their platform is user-friendly, and the onboarding process was both painless and seamless.
Since implementing Arctic Wolf MDR, we've seen a significant improvement in our ability to identify and respond to potential threats quickly and effectively. I highly recommend Arctic Wolf to any organisation looking to enhance their cybersecurity defences.
What do you dislike about the product?
Deploying the Arctic Wolf agent to our MacBooks has been a manual process, requiring us to visit each device individually. However, we successfully deployed the Arctic Wolf agent to our Windows devices using InTune.
What problems is the product solving and how is that benefiting you?
Arctic Wolf is helping us with Incident management and proactive threat detection
AWN Team has been a extension to our Security team
What do you like best about the product?
We’ve been using AWN as our Managed Detection and Response (MDR) provider for quite some time now. They continuously monitor and capture all security logs, and only reach out when there’s an issue that requires our attention—reducing noise and allowing us to focus on what matters. In addition, they have a strong team of security experts we can consult with to validate ideas and strengthen our overall security posture.
What do you dislike about the product?
Nothing bad for now. Everything is going well with AWN so far.
What problems is the product solving and how is that benefiting you?
It’s helping us to parse through all the logs and identify any security issues
Solid product, excellent support
What do you like best about the product?
The security concierge service is fantastic. The support and service teams are top notch, with great follow-up and follow-through.
What do you dislike about the product?
There are some quirks in the dashboards and portals, but they're regularly getting updates so eventually the bugs are worked out.
What problems is the product solving and how is that benefiting you?
Unifying our medium-sized environment into a single monitored solution, giving overall visibility to what's happening across the board.
Met Expectations
What do you like best about the product?
24x7 Monitoring, response time, vulnerability management, customer support, Ease of implementation, Integration, webinars and meet-ups.
What do you dislike about the product?
There were few alerts that came out false positives even after suppressing.
What problems is the product solving and how is that benefiting you?
Provides 24x7 monitoring, Constant support and up to date vulnerabilities patching.
Arctic Wolf Never Fails to Impress
What do you like best about the product?
Broad coverage and highly knowledgeable staff. Very easy to onboard with. Quick and easy connection to our systems and logging. They frequently and quickly bring issues and solutions to our attention long before they become a problem.
What do you dislike about the product?
The sudden realization of how much risk we had after bringing them onboard. Arctic Wolf was able to provide us a roadmap to getting ourselves on the better side of the cyber security landscape.
What problems is the product solving and how is that benefiting you?
Our market sector doesn't afford full time IT security. Arctic Wolf has stepped into that role from top to bottom. We've dodged a lot of cyber fire and closed a lot of blind spots in our awareness as well as deficits in our general security. As our team is asked to do more and more, having a partner in Arctic Wolf has been immeasurably valuable.
Used and Approved
What do you like best about the product?
Proactive. They don't just fire fight but look further ahead with lots of calls and engagement.
What do you dislike about the product?
Cost. It is an expensive service but you get what you pay for.
What problems is the product solving and how is that benefiting you?
Arctic Wolf gives us our own security operations center and helps to increase out security posture. We could never house the skills in house that we now have through AW.
The concierge team is an extension of our security team
What do you like best about the product?
Our concierge team is what makes our relationship with Arctic Wolf so beneficial. They are extremely responsive to risks and alerts and enacting the escalation paths we have worked with them to define. They have built and regularly refine a plethora of custom reports to help identify vulnerabilities and risks which we discuss on regular cadences. Our team at Arctic Wolf has in essence augmented our security team allowing us to focus on mitigating the identified risks and on the growth and maturity of our security program and security posture as a whole. It's also immensely helpful to have the ability to easily view our many log sources in one platform during investigations whether with their support or on our own.
What do you dislike about the product?
I don't really dislike anything about Arctic Wolf. My only pain point is that the more monitoring you have, the more potential incidents you must investigate which takes time. That said, I don't think this would be much different with any other vendor as we've tuned the alerts about as well as we can to eliminate the majority of false positives without missing legitimate risks.
What problems is the product solving and how is that benefiting you?
We have a small security staff, so their virtual augmentation of our staff has given us the opportunity to focus more on the direction and growth of our program and posture as well as to tackle some of the risks that we were not even aware we had until bringing on Arctic Wolf a few years ago. They help to offload the review of alerts so we only are pulled in to investigate those that can't be determined without a deeper dive. Without the services that our team at Arctic Wolf provide, I wouldn't sleep nearly as well.
My Therapist is Jealous of Arctic Wolf
What do you like best about the product?
I used to lie awake at night wondering if Kevin from Accounting was clicking suspicious links again. Now? I sleep like a baby—because Arctic Wolf’s got eyes everywhere.
Their MDR team is like the SEAL Team 6 of cybersecurity—silent, efficient, and slightly terrifying in the best way possible. I get alerts faster than I get Slack messages, and trust me, that’s saying something.
But the real MVP? The Risk Dashboard. I check it more than my bank account. It points out vulnerabilities like that brutally honest friend who tells you when you’ve got spinach in your teeth. Only instead of spinach, it’s gaping security holes.
Every day I log in and it’s like:
“Hey, you might wanna fix that thing before it turns into a dumpster fire.”
Thank you, Arctic Wolf. I didn’t want hobbies anyway—just safer endpoints.
Bottom line: If cybersecurity were a video game, Arctic Wolf would be the OP character. 10/10 would let them watch over my digital kingdom again.
Their MDR team is like the SEAL Team 6 of cybersecurity—silent, efficient, and slightly terrifying in the best way possible. I get alerts faster than I get Slack messages, and trust me, that’s saying something.
But the real MVP? The Risk Dashboard. I check it more than my bank account. It points out vulnerabilities like that brutally honest friend who tells you when you’ve got spinach in your teeth. Only instead of spinach, it’s gaping security holes.
Every day I log in and it’s like:
“Hey, you might wanna fix that thing before it turns into a dumpster fire.”
Thank you, Arctic Wolf. I didn’t want hobbies anyway—just safer endpoints.
Bottom line: If cybersecurity were a video game, Arctic Wolf would be the OP character. 10/10 would let them watch over my digital kingdom again.
What do you dislike about the product?
I'm just nitpicking but I'd like some more options in sorting the Risk Dashboard. Also, sometimes there are so many alerts it becomes daunting to go through them all but that's just the name of the game in IT Security. But all that is configurable and AW support can snooze alerts for you that you know are benign.
What problems is the product solving and how is that benefiting you?
Being able to scan endpoints, servers, Azure and network traffic. Literally eyes on all fronts.
Artic Wolf, a change for the better
What do you like best about the product?
Excellent customer service and IT team! They've been very helpful.
What do you dislike about the product?
The transition from Cylance has been mostly smooth so far, and the Artic Wolf team has been helpful and responsive throughout the process. As with any change, there have been a few uncertainties—particularly around how pricing and products align with our previous setup—but this is likely to evolve in our favor over time I believe. Overall, we’re optimistic about the partnership and appreciate their support during the transition.
What problems is the product solving and how is that benefiting you?
They will be keeping a watchful eye over our end points and ensuring that they stay secure. Transition hasn't completed yet, so can't speak to all of the points on its use or how well it works just yet.
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