The Experience Tool for Excellence
What do you like best about the product?
All the systems capabilities. People often think of Qualtrics as a survey tool, but it offers many possibilities to the organization to build a full program around Customer Experience. From technical integrations to features, Qualtrics offers the full experience in house
What do you dislike about the product?
Price is not competitive unless you really use all the features in the right way, which may be a challenge for some organizations, as it's designed to be a multi-departmental tool. Additionally, everything is designed or built to use Qualtrics as the core tool, but it's not that flexible if you want to use it as a "proxy" (workflows, API limitations...)
What problems is the product solving and how is that benefiting you?
It's the enabler for my team to bridge the gap between customer needs and business strategy
There are no comments to display