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External reviews

376 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Telecommunications

using sms

  • June 01, 2019
  • Review provided by G2

What do you like best about the product?
good technical support & fast enough . easily solved the issue
What do you dislike about the product?
have to use a big amount for balance recharge
What problems is the product solving and how is that benefiting you?
send SMS history


    Computer Software

Great way to send text messages via your app

  • May 31, 2019
  • Review verified by G2

What do you like best about the product?
It's APIs are easy to use and set up. Low fees. Your own texting phone number for a low monthly fee. Logs for troubleshooting. Nexmo also offers voice messaging and other services. We only use the texting / SMS feature.
What do you dislike about the product?
This is an issue not about Nexmo itself but rather the mobile companies: There is a daily limit on how many messages you can send out per phone number. If you exceed this limit, then phone companies could block your number and you wouldn't be able to send out any messages! The limit seems to be 100 text messages per day, with some people suggesting it is less. This means you need to track how many messages you are sending out, and if it is more, you need to add new phone numbers and rotate the sending.
What problems is the product solving and how is that benefiting you?
We are using the service with .NET cloud applications and also with desktop database applications.


    Financial Services

Easy To Integrate

  • May 30, 2019
  • Review provided by G2

What do you like best about the product?
The easy of integration and fast SMS delivery rate.
What do you dislike about the product?
Their pricing is a little on the high side
What problems is the product solving and how is that benefiting you?
Easy and fast sms alerts accounts and transactions
Recommendations to others considering the product:
Very easy to integrate even for non-tech people like myself


    Hospitality

Fantastic ease of working with SMS APIs with my software

  • May 30, 2019
  • Review provided by G2

What do you like best about the product?
The response time to the API is super also the alternative IVR for which SMS is not getting through.
What do you dislike about the product?
Nothing in the system, Only the price changes are frequent.
What problems is the product solving and how is that benefiting you?
The realtime OTP with my mobile app is working perfectly.
Recommendations to others considering the product:
Nexmo was my first and last choice for mobile app intergration


    Adriano L.

Great service and great assistance!

  • May 30, 2019
  • Review verified by G2

What do you like best about the product?
The service support and assistance is really fantastic, and the service is simple to access.
What do you dislike about the product?
Not available locally in every country of the world.
What problems is the product solving and how is that benefiting you?
WhatsApp integration with applications with location awareness.


    Financial Services

OTP Review

  • May 30, 2019
  • Review verified by G2

What do you like best about the product?
I like the ease of integrating into my server
What do you dislike about the product?
i do not have anything I dislike about nexmo
What problems is the product solving and how is that benefiting you?
I am using OTP for my application security


    Iffat S.

Easy integration

  • May 30, 2019
  • Review verified by G2

What do you like best about the product?
Nexmo help our programmer team integrate & add new function easily.
What do you dislike about the product?
The pricing should be lower a little bit
What problems is the product solving and how is that benefiting you?
Send verification sms for my user
Recommendations to others considering the product:
Easy to integrate, support team also handed a great help


    Kevin J.

Great simple service, always delivers

  • May 30, 2019
  • Review verified by G2

What do you like best about the product?
Its' simple to integrate, and is clear when you need to reup
What do you dislike about the product?
Not enough notifications when account balance is low
What problems is the product solving and how is that benefiting you?
SMS registration, security
Recommendations to others considering the product:
Use it


    khalid A.

Easy and fast

  • May 29, 2019
  • Review verified by G2

What do you like best about the product?
Its very easy API to integrate with visual Studio.NET either vb or C#, and fast to send SMS to client and getting feedback from the server.
What do you dislike about the product?
I didn't find any dislike unitle now, just sometimes there delay around 2min for SMS to be received but no more than this.
What problems is the product solving and how is that benefiting you?
Notification SMS, for smart home system, demo payment, and password for parking system.
Recommendations to others considering the product:
Using nexmo is the best


    David F.

Easy to use but support needs help

  • May 29, 2019
  • Review provided by G2

What do you like best about the product?
Nexmo has a great SDK that is easy to add to any project. If you need to quickly add SMS messaging to any site then nexmo is the ticket. I really like the price. For SMS messages they really do have the best deal out there. I liked how easy it was to get the first virtual number and then add more as we need them It's a super simple service.
What do you dislike about the product?
BIG DISLIKE, they only have email support. If you have a problem or something that is mission-critical then you will be stuck waiting for emails. I would like to see phone support or at the very least chat support. Also, they are great until you have a problem. They do have enterprise support and maybe then you would get phone support. I would say support is not very startup or indie developer friendly. In the last few days, I have been working on a new project. I paid money for the nexmo service and they suspended my account I am working with them to get it restored. They said if might be a bug in their system.
What problems is the product solving and how is that benefiting you?
Right now we are using nexmo to send out SMS messages to franchise leads with a link to survey. We are also using it to verify forgotten passwords. It the future we will be using nexmo to allow us to have sms communication with customers. We have seen our customers respond better to SMS messages and we can quickly solve problems. We will be integrating this into our custom franchise management system.
Recommendations to others considering the product:
I can only talk about the SMS side of things. Read the docs they have great examples and tutorials to you up and running so you don't lose any time. As we all know time is money.