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A great product
What do you like best about the product?
Easy integration to our CRM and competitive communication cost.. We've been able to use Nexmo in conjunction with others tools to create different calls scenario that matched our need. Support is also helpful and answer quickly. Integration took less then a week to go from testing to production with the help from the support. No complains about the quality of the calls, this is a huge improvement after trying many competitors where there was many issues like delays and echo during the calls. The number of calls per seconds is high enough so we do not have to worry about loads issues. Auto-recharge of credits is great so we do not have to worry about recharging and blocking our customers.
What do you dislike about the product?
Logs searching and statistics could be improved. It's also lacking real time viewing and calls monitoring. The WebRTC API is not yet available on a stable release so we had to use an external solution, but it should be released within months. The invoice system only allow to receive invoice by mail instead of being directly available on the account. A monthly invoice could also be useful instead of having one invoce for every recharge.
What problems is the product solving and how is that benefiting you?
We needed a way for our customer to make calls for marketing purposes. Using Nexmo, we've been able to add click-to-call features into our web plateform, enabling outgoing calls for our customers using WebRTC and mobile.
Recommendations to others considering the product:
Do not hesitate to contact the support if you need any help, they're really helpful !
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Effective and affordable
What do you like best about the product?
Integration with the Nexmo API is simple and straightforward, and the pricing in almost all the countries is the best we found.
What do you dislike about the product?
There is any particular element of Nexmo that I dislike
What problems is the product solving and how is that benefiting you?
Our products and service are GPS-based personal safety and asset tracking around the world, and Nexmo enables us to send alerts and system messages to customers by SMS quickly and effectively
Recommendations to others considering the product:
Reliable, easy to program and intergrate, reliable
All in all - recommended service
What do you like best about the product?
The customer service is key at Nexmo - they really care about the customer and do reply in less than 15 minutes. Fabulous!
What do you dislike about the product?
Having connected nexmo to our webapp, debugging still takes a lot of time in case sms’es are nit received by the client - sadly enough and all too often, the responsibility for fallouts is directly attributed to local phone providers - even tough the problem lies in the sms routes taken by nexmo
What problems is the product solving and how is that benefiting you?
Easy integration to send b2b2c messages
Quick implementation process with some hiccups in administration
What do you like best about the product?
The best part of Nexmo has been how fast and straight forward it was to get up and running.
What do you dislike about the product?
Credit card payments repeatedly failed, rearing all of our services to a halt. Unfortunately, the team was unable to help me with getting the payment processed. I ended up using the same credit card via Paypal's purchase option and it worked... I wish someone suggested it sooner.
What problems is the product solving and how is that benefiting you?
We used Nexmo to send text message verification codes to our users during sign up.
Generally a good service - pricing not the best for UK
What do you like best about the product?
The API is easy, and the service is reliable.
What do you dislike about the product?
Pricing for UK based SMS messaging, cheaper elsewhere which is a shame. Use nexmo for all other traffic.
What problems is the product solving and how is that benefiting you?
Sending SMS messages to countries outside the UK.
Learning how to build SMS cloud service for your product!
What do you like best about the product?
It just works and when things dont there is always an explanation and how best to fix it. The support even gets back in touch if you have not answered their questions. So gentle reminders are lovely.
What do you dislike about the product?
Currently there is nothing. If anything then it is really about putting the icing on the cake. I do like to speak to real people and a phone number (charged at so much a minute) would be something I would take advantage of.
What problems is the product solving and how is that benefiting you?
We are tying to resolve the issue of doing company and team polls by email alone. If you have a small company with up to 15 people you can use SMS, whatsapp, messenger as the main touchpoint with your team members. Like this you can also create small private websites for each person where they can have all the results displayed. This make it is easier for all.
Recommendations to others considering the product:
Think twice about cheaper providers.
Strong services and good customer service
What do you like best about the product?
- Customer service is very good
- Services without disruptions
- Pricing is competitive
- Services without disruptions
- Pricing is competitive
What do you dislike about the product?
The documentation could have a couple more details in certain sections
What problems is the product solving and how is that benefiting you?
We use them as SIP trunking provider and also for sending SMS
Nexmo have great SMS delivery worlwide!
What do you like best about the product?
The delivery of SMS are fast and worldwide! Premium service for a fair cost! It's easy to deploy, just used a PHP client library!
What do you dislike about the product?
Right now I have nothing in my mind to dislike. It works fine, no complains at all.
What problems is the product solving and how is that benefiting you?
SMS for user accounts verification.
Usage of SMS to let our staff know about their clients' arrival
What do you like best about the product?
Easy to work with, comfortable platform and API
What do you dislike about the product?
Difficulty to get the right contact for Risk & Legal questions or concerns
What problems is the product solving and how is that benefiting you?
Information sharing, Client experience improved
Happy since day one using Nexmo
What do you like best about the product?
Ease of integration with the SMS service
What do you dislike about the product?
No automatic payments to recharge account
What problems is the product solving and how is that benefiting you?
We wanted to verify our users phone numbers to make sure they are real users since this information is crucial to our business. Now we can easily send SMS verification codes to the users within seconds after registering instead of email verification which is quite a tedious job in our opinion.
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