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Excellent Service
What do you like best about the product?
Easy to integrate,the api documentation provided is excellent Easy to use, the Dashboard has all the necessary functionality . The customer support is brilliant , quick and will keep you updated all the time.
What do you dislike about the product?
I have not found a case where I was not satisfied yet. Nexmo always find a solution to the problems that I raise, moreover they are constantly innovating and their enterprise team is excellent in finding the best solution for the problem you are having. you will be assigned a relationship manager who will listen and walk through the issues that u have to find the best solution available. the process can be tedious but the end result will be definitely worth it. if there is something that you dislike the best option is to take it to your relationship manager, they will then find the best solution available and will try to solve the issue you are having very quickly. This was my experience and i found that to be the best one so far.
What problems is the product solving and how is that benefiting you?
ease of use, ability to analyze what went wrong and where . This is very important so it can be rectified quickly
Recommendations to others considering the product:
Try it, you wont find a reason not to go for it.
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Good API but Frequently Changing Price
What do you like best about the product?
The API documentations are good and clean.
The UX is good.
The UX is good.
What do you dislike about the product?
The forever changing pricing that has no official notifications.
So imagine you signed up for price A and 10 months down the road get surprised by seeing that you have been charged for price B after month 2.
So imagine you signed up for price A and 10 months down the road get surprised by seeing that you have been charged for price B after month 2.
What problems is the product solving and how is that benefiting you?
We are using Nexmo SMS and DID.
Recommendations to others considering the product:
Considering providing price increase early notifications.
Good Experience with Nexmo
What do you like best about the product?
The dedicated Account Manager to assist you in your requirements
What do you dislike about the product?
So far I am rather satisfied - so there is no complains on this so far
What problems is the product solving and how is that benefiting you?
2FA verification
Seamless experience
What do you like best about the product?
Ease of use and good interface. Easy to use API
What do you dislike about the product?
Tech support needs more teeth. At time no help
What problems is the product solving and how is that benefiting you?
Communicating with our customers
Tokbox for OpenTok
What do you like best about the product?
I love the sleek, easy toned theme of the software, along with the simplistic home screen and displayed metrics that appears upon login. The landing page is not overly clustered, which is one pet peeve of mine when it comes to displaying navigation bars and customizable metrics.
What do you dislike about the product?
As far as I have seen, I have no dislikes to the software as of yet.
What problems is the product solving and how is that benefiting you?
In my line of work, we primarily use open tok for its inspector tool (Session Diagnostic Tool). This allows us to inspect full video and audio logs of our clients who utilized our online video software. When troubleshooting reported issues with live video, it is essential to know first hand what kind of browsers were utilized by each user, as well as the OS running, wish also allows us to generally identify device types (Mac PC, Mobile etc.). Alongside this, we also gain the knowledge of the area that the device was connecting from, as well as full views of Bitrate, Packet Loss and Latency data for each user's connection. Should you need a full run-through of the session, you can also see a play by play of the video and audio publishing and connection by expanding the Event logs or get right to the errors and users who experienced the errors, using the error log drop down. Additionally, you are also provided with the option to filter out text from the logs, which allow you to view only entries that correspond to your keyphrase, saving time and a headache. This tool makes troubleshooting live video sessions a much easier and streamlined process.
Recommendations to others considering the product:
A wonderful tool that allows for maximum exposure to Video and Voice logs. Easy to navigate and manipulate to view the data you are looking for.
Developer Unfriendly
What do you like best about the product?
Call routing logic seemed to work once I figured out their key + secret + private-key-for-each-developer-app (?!?) authentication.
What do you dislike about the product?
I write this review while I'm waiting on the latest response from Andy Li, in a 6-hour-long nexmo support email thread. I just want to give them money (they only allow you to add money in 10-euro increments -- you have to email support to change that amount, or to set up automatic payments). They apparently require you to answer several questions about who you are and what you plan to use nexmo for, before they remove payment restrictions. At no point during their onboarding documentation do they say you'll be held up for hours waiting on permission to give them money easily.
This is ridiculous -- I don't know of any competitor who puts this kind of friction in front of you giving them your money:
"At Nexmo we like to take good care of our customers, and there are several measures in place to protect our customers’ identities and our own platform from inappropriate use, of which the top-up limit is one. In particular, if you could share the following it will allow us to remove the limitation from your account more quickly:
Company/service web address
Nexmo services you intend to use
Geographies in which you intend to use these services
Content type you expect to be sending and in what volumes
Social Media content that links you to your company, e.g. LinkedIn page link"
This is ridiculous -- I don't know of any competitor who puts this kind of friction in front of you giving them your money:
"At Nexmo we like to take good care of our customers, and there are several measures in place to protect our customers’ identities and our own platform from inappropriate use, of which the top-up limit is one. In particular, if you could share the following it will allow us to remove the limitation from your account more quickly:
Company/service web address
Nexmo services you intend to use
Geographies in which you intend to use these services
Content type you expect to be sending and in what volumes
Social Media content that links you to your company, e.g. LinkedIn page link"
What problems is the product solving and how is that benefiting you?
Nothing. Dead in the water. We're moving to a competitor, it looks like.
Recommendations to others considering the product:
Take a hard look at the billing page before diving too deeply in. It's not like they'll just let you pay $100 and you can start using that credit. You have to pay in 10 euro increments! Or maybe you'll end up stuck in several hours of emails like me.
Bad security and unreliable service
What do you like best about the product?
API was easy to use, but that seems to be pretty much it. Other vendors seems to have the same anyway.
What do you dislike about the product?
Someone broke into our account on their servers and not through our own, yet they refuse to refund our balance. We were willing to overlook this if they fixed the issue but they didn't even care.
Account managers were nowhere to be found when issue happened.
SIP service accepts connections from IPs other than our server Already a big no no for security.
.
Account managers were nowhere to be found when issue happened.
SIP service accepts connections from IPs other than our server Already a big no no for security.
.
What problems is the product solving and how is that benefiting you?
Sending SMS and calls.
Recommendations to others considering the product:
Careful how your account manager disappears when you have issues and they are not trying to sell you new products,
Nexmo is quite good third party api for implement sms and calling feature for your project.
What do you like best about the product?
I like both features of nexmo a voice calling as well as SMS and the most exciting thing is that it also provides the number of choice of a person's voice. and another main thing which considers by all the organization is that pricing it's also cheap.
What do you dislike about the product?
if you are .net(c#) developer then don't go for nexmo it has no sufficient documentation in c# language that's the only thing which disappointed me
What problems is the product solving and how is that benefiting you?
we try to implement a feature like the communication center for our project and we stuck to receive the message functionality and we contact nexmo team for help and the guide us properly so its really good customer support
Recommendations to others considering the product:
Dear users,
you can definitely go for nexmo services its good and easy but if you are c# developer than think for an alternative because it's lake of documentation in c# language
you can definitely go for nexmo services its good and easy but if you are c# developer than think for an alternative because it's lake of documentation in c# language
An almost perfect service
What do you like best about the product?
I loved that its
Flexible: We've been able to design our entire booking system on top of their SMS and VOICE services with massive customizations to adopt to the bottom of the pyramid market
Affordable: Their pricing is super friendly for medium and small enterprises
Support: CUstomer support is top and I always feel like I can rely on quick responses which few software companies provide.
Flexible: We've been able to design our entire booking system on top of their SMS and VOICE services with massive customizations to adopt to the bottom of the pyramid market
Affordable: Their pricing is super friendly for medium and small enterprises
Support: CUstomer support is top and I always feel like I can rely on quick responses which few software companies provide.
What do you dislike about the product?
Because nexmo works with local telcos, sometimes their services are subject to the changes/updates/upgrades these local telcos make. As a result, the solutions you've built on top of their technology while reliable is vulnerable to the local telcos. I am a user in Southeast Asia so I face this issue, but that being said, their support is always on top of things to help sort out any issue!
What problems is the product solving and how is that benefiting you?
I am using nexmo to target non engish speaking locals in southeast asia to communicate via SMS and calls with users around the world via our travel platform where we sell unique local activities by locals to toursis. Benefits are we have managed to break down communication barriers and bridge the gap between non English speaking locals and travelers to this part of the world.
Recommendations to others considering the product:
if using for southeast asia, run smaller tests to see reliability of service as local telcos often can become unreliable, not Nexmo per se.
nexmo is great
What do you like best about the product?
sms masking with fast delivery with accurate
What do you dislike about the product?
nothing, i think nexmo is great for this job
What problems is the product solving and how is that benefiting you?
SMS notification and PIN authentication
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