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Nexmo is the best partner when it comes to Mobile / SMS reachout to our clients
What do you like best about the product?
We use Nexmo SMS API, to reach to our clients in order to perform transactional operations to our business, like registering their personal info or evaluate our services. This is what they do best. Their API is quick and efficient plus the support in GitHub is very helpful.
What do you dislike about the product?
Nothing yet. Of course I haven't used all their services, but what we use so far is very good.
What problems is the product solving and how is that benefiting you?
We had very poor opening rates in our transactional emails. With Nexmo SMS API we contact our clients directly to their phone and message is delivered in much better success rates.
Recommendations to others considering the product:
If you want an easy set up SMS API, Nexmo is your way to go. It was the first company that we co-operated with this kind of setup and they full delivered. Of course, if they keep up doing the same, we will keep trusting them with our work.
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Very reliable service
What do you like best about the product?
I like the easy way to integrate with numerous of platforms. The process is enough good for a small to medium company
What do you dislike about the product?
I would like more offers for lower prices.
What problems is the product solving and how is that benefiting you?
We inform our clients with SMS for new password or services
Nexmo experience
What do you like best about the product?
fuss-free and just works. very seldom do i encounter problems.
What do you dislike about the product?
pricing fluctuations with little warning.
slow support
slow support
What problems is the product solving and how is that benefiting you?
ensure communication with members
Easy to setup and use in a very short time
What do you like best about the product?
I liked how transparent and easy it was to setup the whole process. We included a message sending feature to our business in little less than a day of work (plus a few more hours for debugging)
What do you dislike about the product?
The website could be more "modern", and there could be a better debugging assistance when trying to figure out what is wrong with the messages.
What problems is the product solving and how is that benefiting you?
Our problem is that of many merchants: receiving online orders without completion. That is, customers add products to their carts and then don't actually buy anything, or in some cases don't pay (for example when the pick a bank transfer payment method). We needed to remind them about having an open order to pay, or products in their carts reserved for them.
Recommendations to others considering the product:
1) Improve interface. Try betting on a UX/UI designer and better frontend developers
2) Supply strong debugging capabilities. It largely reduces the setup times in teams with lower technical capabilities.
2) Supply strong debugging capabilities. It largely reduces the setup times in teams with lower technical capabilities.
Does what it says on the tin
What do you like best about the product?
I have used Nexmo for the last 5 years in two different companies and it just works, no problems, no downtime they just deliver SMS without any hassle.
What do you dislike about the product?
Never had anything to complain about, they deliver my SMS and it just works.
What problems is the product solving and how is that benefiting you?
Sending SMS to customers in large volumes.
Nexmo make it very easy to develop an automatic phone system.
What do you like best about the product?
I like that nexmo did not need a new api to develop an app for an automatic phone system.
What do you dislike about the product?
I have not encountered anything I do not like with nexmo voice yet. I use it for a specific purpose, automatic phone systems. I have not use any of the conference, phone transfer or text features yet.
What problems is the product solving and how is that benefiting you?
With Nexmo, we were able to create dynamic voice systems to better guide our clients based on their input.
all you need to work with messages in one place
What do you like best about the product?
speed and understanding of what you are doing
What do you dislike about the product?
We really like the interfaces, reports and overall interaction with the system
What problems is the product solving and how is that benefiting you?
We send messages with login passwords to our services and know that our customers will receive them on time
Recommendations to others considering the product:
An excellent business solution for communicating clients with messages
Good service, awesome support
What do you like best about the product?
The support experience is one of the best support experience I ever had (even if I am not a big customer)
What do you dislike about the product?
The fact that you can not send SMS to the USA and Canada easily and you need to use alerts instead
What problems is the product solving and how is that benefiting you?
Authenticate users with a simple SMS instead of complicated passwords + lost passwords + ...
A great service, competitive pricing
What do you like best about the product?
Nexmo are continually improving the platform and attentive to customer requests
What do you dislike about the product?
In some regions the pricing may not be the cheapest available however Nexmo are willing to listen and adjust which is a positive
What problems is the product solving and how is that benefiting you?
Customer interaction for our customers. Providing a complete experience incorporating SMS communications into our product.
SMS api is good for low throughtput, needs extra work for high sms volumes
What do you like best about the product?
SMS API has many countries and networks available, They provide clients in a lot of programming languages, although they need work for higher volume. Customer support is good, they provide different set of api keys for testing/staging/development. Admin interface is easy to use and access can be allowed/removed to employees accounts so no need to share username and password with people to give access.
Inbound SMSs work well and never give us problems. We also use Number insight to remove landlines and invalid numbers from our system.
They also have a voice API but we haven't used it.
Inbound SMSs work well and never give us problems. We also use Number insight to remove landlines and invalid numbers from our system.
They also have a voice API but we haven't used it.
What do you dislike about the product?
SMS API only supports sending one SMS at a time, and it's rate-limited, meaning you need to think your infrastructure to queue the SMSs and send them at a rate below the limit. Some client libraries they provide don't reuse http connections, so you might need to implement your own if you have high volume.
What problems is the product solving and how is that benefiting you?
Sending mass SMS campaigns to many users. They work but are tricky to scale to high volume.
Recommendations to others considering the product:
Great, specially if you don't have high volume
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