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External reviews

376 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Stephen G.

easy and reliable SMS provider

  • August 22, 2018
  • Review verified by G2

What do you like best about the product?
The easy to use API and the speed at which outages are reported.
What do you dislike about the product?
I don't like how the billing is done. I never know when it will be refilled. I would rather have a monthly bill due.
What problems is the product solving and how is that benefiting you?
We use SMS as our emergency pager notifications for system outages.
Recommendations to others considering the product:
Integration with frameworks is fantastic


    Religious Institutions

Great Service!

  • August 22, 2018
  • Review verified by G2

What do you like best about the product?
We’ve been using Nexmo for years and it has saved us a ton of money and met all of our needs!
What do you dislike about the product?
There hasn’t been anything that hasn’t met our expectations.
What problems is the product solving and how is that benefiting you?
Fast easy communication.


    Computer Software

Solid provider with good support

  • August 22, 2018
  • Review verified by G2

What do you like best about the product?
Good pricing. Simple API. Good support team and account managers
What do you dislike about the product?
Everything has been good so far in general. Wish there was support for MMS messaging but I know this is on the roadmap
What problems is the product solving and how is that benefiting you?
Appointment reminders. Benefits have been to offer this at a reasonable cost with good delivery rates


    Security and Investigations

Good Virtual Phone Service

  • August 22, 2018
  • Review verified by G2

What do you like best about the product?
Service works great. Support is sometimes a little slow but usually finds a solution to any issues we encounter.
What do you dislike about the product?
Support is sometimes a little slow for non premium members.
What problems is the product solving and how is that benefiting you?
Security Problems.
Recommendations to others considering the product:
Nexmo is a good product with good support and good pricing. It has been a reliable technology for our business.


    Automotive

Best SMS service on the industry

  • August 22, 2018
  • Review provided by G2

What do you like best about the product?
They have the best SMS service on the industry.
What do you dislike about the product?
I don't like too much the Voice API service.
What problems is the product solving and how is that benefiting you?
I'm using Nexmo to send SMS notifications to my clients.


    Tatyana M.

goog service

  • February 04, 2018
  • Review provided by G2

What do you like best about the product?
good delivery, good admin panel with analitics
What do you dislike about the product?
it is limit of number transaction to deposit, no alpha name to Russia/Ukraine
What problems is the product solving and how is that benefiting you?
notification customers


    Ali X.

Pricing is a little bit higher

  • January 26, 2018
  • Review provided by G2

What do you like best about the product?
The api is nicely built. Goos documentation for developers. Nice features.
What do you dislike about the product?
Sometimes, delay in sms. The pricing is a little high
What problems is the product solving and how is that benefiting you?
Bulk sms. Using this service to send OTP codes to people who use our app.
Recommendations to others considering the product:
Cheaper pricing


    Rossigmar O.

Nexmo is a very good sms platform

  • December 12, 2017
  • Review verified by G2

What do you like best about the product?
Nexmo is a very good sms platform that we use to send sms to our customers.
We like the ease of deployment. Anybody can connect to Nexmo because is pretty easy and you can find a lot of help in the website.
The time of response is really good. You don't have to wait a lot of time to ensure the sms delivery, it responds in seconds.
You can connect any kind of technology with this solution because of the portability of Nexmo.
What do you dislike about the product?
I really don't have any issue to complain about. The prices are not the same for every country but we know that is because of market in every region.
Something that can be improved is the report of the sent sms. It's actually a little confuse and can be more detailed.
What problems is the product solving and how is that benefiting you?
we can communicate with potential customer in batch easily. In our ecommerce we need to send some information to our actual clients and we can do that now with the support of Nexmo.
We have the certainty that the message arrives in real time.
Recommendations to others considering the product:
Nexmo is the best platform in the industry for sure. We don't use all the features that the api provides but we are really satisfied with the ones we use.
We are sure this is the best solution in the market if you need to solve the communication in real time with your customers.
When we have to build a new web site we are going to support the solution with nexmo.


    Guillermo V.

Quick setup and excellent support

  • December 07, 2017
  • Review verified by G2

What do you like best about the product?
Sandbox is very cool, easy to use and dynamic. Very reliable and low latency.

Time of response is really good overall. The SMS delivery responds within seconds.

There are a lot of real time statistics that can help you analyze information on a managing level.

The phone verification check is really cool to validate if a sign up on the website is genuine.
What do you dislike about the product?
Sometimes the customer service is not what you would expect for the price you are paying, but it's been getting better over time. As with every platform, it has a lot of ways to get better, and just to name a few the metrics from sent SMS's could be highly improvable.
What problems is the product solving and how is that benefiting you?
Mostly for app activation and communication with customers in real time. A single API that can send worldwide SMS it's a must have. As said, the support team has been getting better over time, which have helped us every time we have an issue. Getting connected with our customers through our B2C is really easy with Nexmo!
Recommendations to others considering the product:
Great product! We are really happy with all the features that we used! After investigating several options that were in the market, Nexmo was the one that comply with everything that we need at a fair price! We are sure that we made the right choice, and surely in the future we may be using some of the features that we are still not using!


    Research

It is a good service and tools

  • November 29, 2017
  • Review provided by G2

What do you like best about the product?
It is easy to implant , low cost and high quality. I think that you could use it for many purposes because it really flexible.
What do you dislike about the product?
Nothing it is really easy to use also the protocol and the registration process
What problems is the product solving and how is that benefiting you?
the problem solve is a easy way to integrate SMS service. I have used in different application websirt.
Recommendations to others considering the product:
Also chep