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Quick to Setup and Easy to use!!
What do you like best about the product?
We loved the ease of setting up the account and the great assistance provided by Team Nexmo.
The Language support and the ease of integrations is quite amazing with the ability to integrate with their APIs. The class of support provided by the SPoC at NEXMO is worth a mention as I have not come across any SMS provider going out of the way to ensure all is set for a smoother rollout of your deployments with an SMS provider. I also received quite some free credits from the Support team to cary out testing and that was quite a gesture to tell that they cared more about the customer than the mere price.
The Language support and the ease of integrations is quite amazing with the ability to integrate with their APIs. The class of support provided by the SPoC at NEXMO is worth a mention as I have not come across any SMS provider going out of the way to ensure all is set for a smoother rollout of your deployments with an SMS provider. I also received quite some free credits from the Support team to cary out testing and that was quite a gesture to tell that they cared more about the customer than the mere price.
What do you dislike about the product?
Not any thing as such.
Would surely have loved better visualization of the metrics captured from sending the SMS. Also I suggest that you look into the way the Search messages/Analytics features are designed to provide easier use.
Would surely have loved better visualization of the metrics captured from sending the SMS. Also I suggest that you look into the way the Search messages/Analytics features are designed to provide easier use.
What problems is the product solving and how is that benefiting you?
We use Nexmo on a daily basis to send Promo and Transactional SMS to our Client's customers. The real time APIs enable a seamless connectivity between our systems and Nexmo. We use it for our enterprise customers on a regular basis to send out SMSs and I figured out that the delivery rates are over 98% as against my earlier provider where it was about 95%. This ensured better response rates for most of our Surveys administered via SMS and increased the volume of the responses by a little over 3%.
Recommendations to others considering the product:
One of the best in terms of the Support vs Pricing. I did a fair bit of research and have experience with other international providers like Nexmo and found them to be better in terms of the reliability of their platform and services.
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About Nexmo
What do you like best about the product?
Fast turnaround, extensive suite of products, good pricing.
What do you dislike about the product?
Too frequent change of points of contacts.
What problems is the product solving and how is that benefiting you?
SMS to international destinations, other requirement like verify.
Complete suite of offerings and up to date pricing.
Complete suite of offerings and up to date pricing.
Nexmo SMS integration
What do you like best about the product?
i like the sms integration with nexmo the best.
What do you dislike about the product?
the api for call handling needs more improvement
What problems is the product solving and how is that benefiting you?
two factor authentication
Easy to integrate with, good account management options
What do you like best about the product?
The ability to have sub-accounts is a must for us, we provide SMS functionality to our clients and so being able to segregate them is vital.
What do you dislike about the product?
The UI can be a little confusing with respect to the account management, I forget the details off the top of my head but the switching options move around between various areas of the system. Sometimes top-left, other times top-right.
What problems is the product solving and how is that benefiting you?
We use Nexmo for inbound and outbound SMS, enabling our clients to form better relationships with their customers, driving sales.
Very good infrastructure and API. Instable prices
What do you like best about the product?
The API is robust and provides detaiiled feedback
What do you dislike about the product?
Prices fluctuate a lot. Price for my main destination was multiplied by 5 within a year
What problems is the product solving and how is that benefiting you?
Easily connect farmers with buyers
Recommendations to others considering the product:
Take price fluctuation into account
Satisfaction
What do you like best about the product?
I’m using Nexmo for SMS gateway. What I like the most is service reliability with zero downtime since the first time using it.
What do you dislike about the product?
Little bit complicated with authorization for auto top-up feature
What problems is the product solving and how is that benefiting you?
Every new customer who signed up with Foodgasm need to verify their mobile number using OTP.
Fast and reliable
What do you like best about the product?
The reliability for its worldwide service and low latency that makes it compatible in my company.
What do you dislike about the product?
Probably the price is slightly higher for a small business like us
What problems is the product solving and how is that benefiting you?
Money Remittance that requires an OTP to all members. The express messages that improve our service better.
Recommendations to others considering the product:
Yes
Nexmo Review
What do you like best about the product?
For the more expensive routes, Nexmo is cheap and mostly reliable
What do you dislike about the product?
Sometimes deliverability rates are not very good and that affects our comms
What problems is the product solving and how is that benefiting you?
Communication with our partners. We are able to help them get quick information.
very positive
What do you like best about the product?
the advanced functionality - it has allowed us to implement / embed nexmo into our platform
What do you dislike about the product?
it needs to mature - reporting is good but good be better
What problems is the product solving and how is that benefiting you?
we need to integrate an SMS solution iwth out software platform
Expect very poor customer service - try calling their support line - be sure to leave a message
What do you like best about the product?
Affordable IVR - other than that, lack of customer communication options
What do you dislike about the product?
THE WORST CUSTOMER SERVICE I HAVE EVER SEEN.
Can't call them and speak to ANYONE - only able to leave a message, and I have yet to get a call back related to a message.
Tickets opened on their website take hours between simple responses.
Can't call them and speak to ANYONE - only able to leave a message, and I have yet to get a call back related to a message.
Tickets opened on their website take hours between simple responses.
What problems is the product solving and how is that benefiting you?
Nexmo IS my business problem - CallFire, my new provider, is the solution to Nexmo.
Recommendations to others considering the product:
Don't expect ANY telephone
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