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Terrible customer support and awful experience.
What do you like best about the product?
I like when it works. Since they refuse our payment methods out of the blue. I quite hate everything about it.
What do you dislike about the product?
The fact that they suddenly refused our Credit Card and Paypal payments (after both payment methods have been used many times over the last year); Now after failing to fund our account, Nexmo decided we can only pay using an international wire transfer which will take 3-5 business days to clear. Until then our website is crippled and our users cannot complete their registration.
What problems is the product solving and how is that benefiting you?
Phone verification
Recommendations to others considering the product:
DON'T USE THEM - USE TWILLIO INSTEAD
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Excellent app with wide area coverage
What do you like best about the product?
Nexmo API covers an extensive geographical area providing a reliable SMS- based service
It is a telephony service with easy integration feature. It not only records your calls but also converts text into voice. It has feature of call control with a complex voice network covering 23 languages.
Nexmo uses Voice API which can be implemented in the existing system of a user. Moreover, its inbound messages are always free. A user only has to pay for that inventory of numbers on which these SMS is sent.
It is a telephony service with easy integration feature. It not only records your calls but also converts text into voice. It has feature of call control with a complex voice network covering 23 languages.
Nexmo uses Voice API which can be implemented in the existing system of a user. Moreover, its inbound messages are always free. A user only has to pay for that inventory of numbers on which these SMS is sent.
What do you dislike about the product?
Firstly, a confirmation is required whether SMSs are sent to different networks or not.
Secondly, if a message is sent to numbers present in the NDNC (Indian Authority) list they will be blocked completely. All messages sent after 9pm will be queued up in India. Lastly, it is difficult to determine parameters in sending an international SMS.
Secondly, if a message is sent to numbers present in the NDNC (Indian Authority) list they will be blocked completely. All messages sent after 9pm will be queued up in India. Lastly, it is difficult to determine parameters in sending an international SMS.
What problems is the product solving and how is that benefiting you?
Its benefit is that Nexmo has designed an infrastructure platform to suit our needs. With a consistent response time we pays only for what we actually uses. We don’t had to change anything in our IT infrastructure and configurations to fit Nexmo’s APIs in our system.
Also whenever there is a high traffic, Nexmo automatically assigns the SMS in queues and then change the carrier route to make it fast.
One of the best things I found with Nexmo was the support team they have.
Also whenever there is a high traffic, Nexmo automatically assigns the SMS in queues and then change the carrier route to make it fast.
One of the best things I found with Nexmo was the support team they have.
Recommendations to others considering the product:
Nexmo is a very good option to go for SMS solution as it offers you free inbound messages.
Good until a strange issue
What do you like best about the product?
Simple to integrate
What do you dislike about the product?
Support! It was good until I got a strange issue. I am getting a success response with message ID, the amount charged, balance etc., but it's neither getting delivered nor I can see them in the dashboard. When I raised a ticket, surprisingly even the support team could not find those IDs from their end!!! Raised the ticket on Friday, now on Monday afternoon I am still waiting for the resolution, providing the info they asked.
What problems is the product solving and how is that benefiting you?
Still evaluating
Solid, reliable messaging provider
What do you like best about the product?
It just works. It's rare that we have issues with using Nexmo, but they're clear with us if there are any currently known issues.
What do you dislike about the product?
There's really nothing I dislike. I haven't interacted with their support much as there aren't usually issues so I can't rate that but overall it works pretty well.
What problems is the product solving and how is that benefiting you?
Helps us provide redundancy and reliability to our own customers as well as a wide range of locations we can serve thanks to the service Nexmo provides.
Recommendations to others considering the product:
No recommendations at this time other than the fact that they're a great option to consider!
Their fraud risk system could do with an overhaul
What do you like best about the product?
The pricing is fair, the choices you have are wonderful. For the brief time I was able to use the service I used the API to verify if a member's signup on our website was genuine or not (by performing a phone verification check).
What do you dislike about the product?
Fraud risk system has wrongly identified my company as high risk. We have a good reputation worldwide, registered company in the UK and have been running for more than two years. A competitor to Nexmo who we previously used and have been forced to stay with have offered an uninterrupted service to my company for a considerable time. Support was unhelpful and anonymous. From day one I got unwanted hassle from two different people from Nexmo. There's no auto reload option if the balance is low. The topup system is very restrictive compared to other competitors out there. Nexmo caused several hours of downtime because they failed to send a simple email to say that the account had been blocked.
What problems is the product solving and how is that benefiting you?
I was hoping for my company to be able to use the phone verification with Nexmo, but it seems I'll have to stick to a competitor due to their fraud risk system wrongly identifying my company as high risk.
Recommendations to others considering the product:
No recommendations, avoid the hassle and find a different competitor
Cheap but complicated
What do you like best about the product?
The price is very competitive - better than Twilio.
What do you dislike about the product?
Nexmo is not as user-friendly as Twilio, and it takes a while to work out the intricacies of operation.
What problems is the product solving and how is that benefiting you?
Trying to simplify the queuing for messages - at least the user support is responsive and helpful.
Recommendations to others considering the product:
You'd better be extremely comfortable with troubleshooting. Start with the free account until you're sure.
Cheaper than twilio
What do you like best about the product?
Easy integration with the code. Easy SMS sending. Performance is pretty OK.
What do you dislike about the product?
Lack of support in special characters in the sending name. Crucial for us.
What problems is the product solving and how is that benefiting you?
Phone verification on mobile applications. Alerts for monitoring systems.
Recommendations to others considering the product:
Easy to use. But hey - never encountered a complex SMS solution :)
It's good so far
What do you like best about the product?
I like the clean API and it works as expected.
What do you dislike about the product?
More document about registered phone number on specific regions. Such as in US, we must buy a real phone number to send over the sms from it.
What problems is the product solving and how is that benefiting you?
Just about customer relationship and two factor authentication.
Recommendations to others considering the product:
It has good API and functionality.
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