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Nexmo for Web Video Calls
What do you like best about the product?
The service has been quite reliable and the documentation clear to follow.
What do you dislike about the product?
At times the support for iOS devices was promised but took some time to come into production. Formerly known as Tokbox multiple times states that both iOS and IE11 were supported but we experiences a few problems.
What problems is the product solving and how is that benefiting you?
Simplifies video call communication over the browser.
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Inexpensive platform, but terrible support
What do you like best about the product?
- Reasonable range of reachable numbers
- Relatively inexpensive service
- Relatively inexpensive service
What do you dislike about the product?
We had problems like payment being unable to be processed leading to loss of service (Nexmo’s fault not ours). Was very hard to reach support and get any resolution
What problems is the product solving and how is that benefiting you?
SMS communications with customers
Experienced company
What do you like best about the product?
reliability of the company and good team memebers
What do you dislike about the product?
some delay in payments and in the replies to the nettings
What problems is the product solving and how is that benefiting you?
It is one of our reliable partners, they provide 2way as well as MT termination
Recommendations to others considering the product:
good quality/price relationship
Ottima piattaforma per la gestione tramite API delle telefonate e della messaggistica
What do you like best about the product?
In poche decine di righe di codice si riesce a creare un sistema per la gestione delle telefonate
What do you dislike about the product?
la documentazione a volte non è chiara, mancano delle specifiche iniziale
What problems is the product solving and how is that benefiting you?
Siamo riusciti a creare un sistema per avvertire telefonicamente gli utenti con problemi agli ordini in modo da non dover far fare le telefonate ad un operatore
SIP interface
What do you like best about the product?
The documentation is brilliant. It's clear concise and takes you exactly where you need to be.
What do you dislike about the product?
I guess it works be the pricing. Having it cheaper is always better!
What problems is the product solving and how is that benefiting you?
Use SIP with Toxbox. Such seamless integration
Very Convenient
What do you like best about the product?
Easy to integrate with our app, easy to top up, easy to look up history/log.
What do you dislike about the product?
No local currency for our country. Outgoing SMS do not have 100% success rate because of dependency with local operator.
What problems is the product solving and how is that benefiting you?
Notification via SMS
Recommendations to others considering the product:
Just try and experience it yourself
OpenTok Does a LOT for You!
What do you like best about the product?
What I like best about the OpenTok platform is all of the features that are taken care of for you. Sure it doesn't take too much to write your own code to do basic video call support over WebRTC, but in order to do it well and robustly is a different story! OpenTok takes care of making sure the video call works on multiple devices and multiple browsers. And OpenTok takes care of making sure it continues to work on new releases of browses and mobile operating systems. That alone is a major headache that only companies with a lot of developers would be able to manage if they wrote their own WebRTC video call program. And the other major feature of OpenTok that is great and makes it so you don't have to figure it out yourself is the video recording. OpenTok allows you to record the video calls that are made. And if you wanted to do that in your own 'from scratch' WebRTC video call program, then that would take significant effort and a lot more servers dedicated to recording those video calls.
What do you dislike about the product?
One of the things I dislike about OpenTok is that the Node.js SDK doesn't use promises and instead still uses callbacks in its methods. That is a slight inconvenience for sure. It also seems like the Node.js SDK doesn't have methods for all of the OpenTok's web API. So sometimes you might find you have to write a function to call the OpenTok Web API because there isn't a method in the Node.js SDK.
Oh the other thing I don't like is that you can't pause a recording. So you can start and stop a recording which will create a video file and then you can start and stop the recording later but that would then create a second video file. It would be nice if there was a feature to pause the recording so that it can be resumed later and in the end would only produce one video file.
Oh the other thing I don't like is that you can't pause a recording. So you can start and stop a recording which will create a video file and then you can start and stop the recording later but that would then create a second video file. It would be nice if there was a feature to pause the recording so that it can be resumed later and in the end would only produce one video file.
What problems is the product solving and how is that benefiting you?
With OpenTok we are able to use video calls to connect people together. And we are able to do it without having to worry about differences that can be introduced by different browsers or devices because OpenTok abstracts those worries away. We also have the need to record the video calls that occur sometimes and so OpenTok solves that problem for us.
Overall Good, but buggy.
What do you like best about the product?
I do like the ability to bridge the conference line and VOIP communication. The video quality even set to a lower level is also good for the needs of most users.
What do you dislike about the product?
The conference bridge that once worked so well has been buggy for months with no acknowledgement by the TokBox team. It would also be nice to be able to export graphs/charts in the inspector tool so i can provide that data to our client attempting to configure their network
What problems is the product solving and how is that benefiting you?
Our organization uses Nexemo/Tokbox to hold digital video/voice interviews. These interviews save organizations time and money and provide a great return.
Recommendations to others considering the product:
Please allow me to export data from the inspector tool. It would also be nice to have moderator features within the room as our team often moderates these meetings.
No 24/7 Support, bill for SMS that fail to send
What do you like best about the product?
Entire process was easy to setup, API is well-written. Documentation is well done, it was easy to implement their API into our existing software.
What do you dislike about the product?
No 24/7 support, if you submit a request on Friday, you MIGHT get a reply by Tuesday morning. Our account went 6 weeks thinking we were sending SMS, when we were just getting changed for nothing. Took weeks to get the issue resolved, ported out to fix the problem. When porting out, our request was denied as we did not supply a PIN. Had to contact support, wait days, just to get told there is no PIN. So we had to re-submit the request, with no pin, to get the number ported away. It took several days longer than it should have to get away.
What problems is the product solving and how is that benefiting you?
Direct customer contact and emergency information distribution. We were able to get information to our customers easily and quickly regarding events they were planning on attending. It was great to be able to change dates due to rain and update most of the people attending with just one SMS.
Recommendations to others considering the product:
Use a different service. Service is great, once it breaks though...it takes days to get a reply, weeks to fix a problem.
Easy to integrate
What do you like best about the product?
The verify api is really good as it takes the hassle out of managing an sms verification system. You only pay if a user successfully authenticates.
What do you dislike about the product?
I wish their JavaScript api had typescript definitions
What problems is the product solving and how is that benefiting you?
And sending and phone number authentication
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