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Rich Tool - great Dashboards
What do you like best about the product?
Finder is great tool to analyse single, multiple cases and get resoltion out. Reach number of given power shell scripts which can be used out of the box. Dashboards are good and allows to build own without any coding. Nexthink collector very stabile !
What do you dislike about the product?
Data quality is a big issue, too many backend changes - screwing our Dashboards. Servicenow integration with v6 has been for ever an issue for us and never really worked consistently.
What problems is the product solving and how is that benefiting you?
Analying issues, identifiy scope (who else is impacted) . DEX dashboard - Digital user Experiences, inventory infromation - Software versionining overview and take actions to upgrade, verification if key processes are runing - if not restart ..... e.g SCCM client.
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My Nexthink Review
What do you like best about the product?
I like best about Nexthink that I can easily see how our clients are doing but also drill deeper into every single one in order to solve issues. Having also some of the features of Nexthink Infinity allows a benchmarking against other companies running the same or similar programs and see how they are doing in comparison. This can quickly aid in removing buggy software from our devices.
Another great building block towards a more stable infrastructure are the Remote Actions that allow preventive as well as reactive service to the end users. Combined with small Campaigns in order to inform the users what is currently going on is a big win as well. Lately we have also implemented Nexthink Amplify with our ServiceNow helping 2nd Level to get a much quicker overview of the PC's state and target the real problems more effectively.
The much improved Nexthink Library (compared to the on-prem) offers an expansive toolbox and I found quite a lot of very useful components (Dashboards, Remote Actions) easing my administrative tasks considerably.
Another great building block towards a more stable infrastructure are the Remote Actions that allow preventive as well as reactive service to the end users. Combined with small Campaigns in order to inform the users what is currently going on is a big win as well. Lately we have also implemented Nexthink Amplify with our ServiceNow helping 2nd Level to get a much quicker overview of the PC's state and target the real problems more effectively.
The much improved Nexthink Library (compared to the on-prem) offers an expansive toolbox and I found quite a lot of very useful components (Dashboards, Remote Actions) easing my administrative tasks considerably.
What do you dislike about the product?
The thing I dislike most (on premises version) is that I must access every single engine in turn if I want to retrieve specific results from e.g. a Remote Action in order to import the data into Excel (via PowerQuery) where I have then to merge the (in our case) 3 result sets into one in Excel.
This is still true in our now Nexthink Experience environment. But I am working towards the Infinity migration where this is history.
I would very much like a "Component Exchange" where admins around the world can post new or changed Nexthink components (mostly Remote Actions) for others to use (after a 4-6 eyes review process).
This is still true in our now Nexthink Experience environment. But I am working towards the Infinity migration where this is history.
I would very much like a "Component Exchange" where admins around the world can post new or changed Nexthink components (mostly Remote Actions) for others to use (after a 4-6 eyes review process).
What problems is the product solving and how is that benefiting you?
Nexthink helps us find performance issues and also assists in incident solving.
Due to a number of self-written Remote Actions we are also able to monitor aspects of the client landscape that are not supported out of the box.
Due to a number of self-written Remote Actions we are also able to monitor aspects of the client landscape that are not supported out of the box.
Digital Experience enablers
What do you like best about the product?
Frequent and great improvements to their tools
Fantastic customer engagement and support, even when delivery is done through a third party supplier
Fantastic customer engagement and support, even when delivery is done through a third party supplier
What do you dislike about the product?
The tool is costly and few very nice tools needs to be bought separately, but likely for good reasons.
What problems is the product solving and how is that benefiting you?
Nexthink is actively used to proactively monitor and mitigate incidents. Main source of data used for troubleshooting in high priority incidents and bother gathering and sending user information.
The tool has opened up for tremendous visibility related to the experience of our services, but also ensuring that we can properly solve them. Based on the data gathered, we have opened and closed more than 100 tasks to optimize our environment.
The tool has opened up for tremendous visibility related to the experience of our services, but also ensuring that we can properly solve them. Based on the data gathered, we have opened and closed more than 100 tasks to optimize our environment.
Great tool to enhance Digital Experience.
What do you like best about the product?
Comprehensive features and a continuous improvement plan bring in elements that help manage the endpoints. A robust integration platform is also the best.
What do you dislike about the product?
Some features should allow customization. Every organization's needs will be different. Such customization helps to tailor the tool as per needs.
What problems is the product solving and how is that benefiting you?
Most of the daily issues that arises in a device is solved and we are saving man hours and cost.
Quick, efficient & accurate discovery & investigation tool for organizational devices
What do you like best about the product?
Proactive action on devices
Automatic script running feature
Saves cost & time in solving issues
Provides detailed info. for devices
Run Campaigns
Automatic script running feature
Saves cost & time in solving issues
Provides detailed info. for devices
Run Campaigns
What do you dislike about the product?
Campaigns can't be broadcast in both Arabic & English in the same campaign
Limited Remote Actions
Limited Remote Actions
What problems is the product solving and how is that benefiting you?
Monitor & take remote action proactively..
Nexthink Device Experience Management Experience
What do you like best about the product?
Nexthink has been incredibly helpful in approaching our technology problems. We are able to make informed decisions on where we can make improvements. The tool has been vital to our lifecycle management. Chelsea Pirente!
What do you dislike about the product?
The only thing that I dislike about Nexthink is the implementation of remote actions on our end. This is less about Nexthink and more our environment.
What problems is the product solving and how is that benefiting you?
Nexthink is greatly helping our implementation of Windows 11. The platform is also vital in better approaching our lifecycle management.
Product is quite good , it provides us with lot of data insights which is very crucial for the ITSD.
What do you like best about the product?
Overall, the data insights which it provides is the best thing about Nexthink. The support is really good as well, they are very proactive with helping the customers with any queries.
What do you dislike about the product?
Remote Actions which are required to address the issues are quite limited and most of them do not work lot of time, same thing with the campaigns as well .To address the RA errors they can discover a new way to collect computer logs remotely.
What problems is the product solving and how is that benefiting you?
It provides detailed insights into the devices and shows us where the exact problem is in the device which then SD first line team can focus on. This saves us a lot of time and increase the overall efficiency of the devices as well.
My first tool to start investigating IT issues.
What do you like best about the product?
NexThink is an excellent tool for prioritizing IT issues. Focus on topics that make the digital experience better for many users instead of putting much time and effort into a "single" user problem.
What do you dislike about the product?
We are constantly struggling with implementing nexthink for the 1st level agents. We hope that this is better with the cloud version.
What problems is the product solving and how is that benefiting you?
Prioritize IT issues
HW transition
Troubleshooting
HW transition
Troubleshooting
So far so good
What do you like best about the product?
There are a lot of different things that can be done with it. It is hard to grasp everything at first but once you get in there and use it, it becomes far more powerful.
What do you dislike about the product?
takes a long time to get it up and going, building remote actions take a long time and has to be configured in multiple places to make them useful in our environment.
What problems is the product solving and how is that benefiting you?
giving us insight on how a computer is functioning and helps identify issues based off of check list of better performing machines. Identifies areas of focus and errors that wouldn't be visible without logging into the machine and troubleshooting to find the issues that are potentially being reported
Easy to use service and a great partnership!
What do you like best about the product?
Nexthink took us from a traditional IT point of view to a more dynamic and functional point of view. From SLAs to XLAs, from cookie-cutter IT decisions to decisions that focus on up-leveling user experience, with the help of Nexthink, we make valuable data-driven decisions faster.
We love that we can see what's going on with devices through hard and soft data points!
We love that we can see what's going on with devices through hard and soft data points!
What do you dislike about the product?
The downside of using Nexthink is that it provides so many new areas to focus on within IT. The visibility alone is enough to make your head spin. So unless you point yourself in a direction, you could be overwhelmed with how much information you have.
What problems is the product solving and how is that benefiting you?
Nexthink is helping us solve visibility into the experience of applications, collaboration tools, and device performance. They also allow us to engage with employees without interrupting their workflow through low-key notifications and surveys. They are also helping us automate complex service desk workflows.
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